Title: Premier Inn Tuxtla - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=11718101&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Premier Inn Tuxtla Travelers explore Joyyo Mayu Park's excitement before enjoying amenities like a 24-hour business center and indoor pool. ## Photo gallery for Premier Inn Tuxtla ![Gym - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/b3d2b532.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/0ca378be.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, blackout drapes, soundproofing - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/77476d61.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/cc7bc366.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Premier Inn Tuxtla (Tuxtla Gutierrez)](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/921bc202.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Premier Inn Tuxtla offers comfort and convenience near Joyyo Mayu Park. Guests enjoy a continental breakfast and on-site shopping. After visiting Plaza las Americas or working out in the gym, relax at the bar or indoor pool. ## Reviews 7.8 Good ## Popular amenities - Pool - Free WiFi - Air conditioning - Gym - Parking available - Business services ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-07&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Standard Room, 1 King Bed ![Premium bedding, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/w1292h980x0y42-a5506aa1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed ### Highlights Soundproofed Air conditioning Flat-screen TV Premium bedding Blackout drapes/curtains Separate bedroom Hair dryer Private bathroom - City view - 194 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Premium bedding, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/12000000/11720000/11718200/11718101/77476d61.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds ### Highlights Soundproofed Air conditioning Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Separate bedroom Premium bedding Hair dryer - City view - 194 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/6661c6c8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 8.8 Excellent 68 reviews CA $27 CA $32 total includes taxes & fees Mar 9 - Mar 10 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hotel-Aurora.h51852063.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=667eb736-fd67-4f08-b278-80db67935d88&top_cur=CAD) Ad ![Free daily full breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1410000/1402700/1402656/c14c577e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 934 reviews CA $63 CA $75 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-City-Express-Tuxtla-Gutierrez.h1402656.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=667eb736-fd67-4f08-b278-80db67935d88&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4810000/4804600/4804506/8aa284b5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Tuxtla Gutiérrez Poliforum Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 695 reviews CA $59 CA $70 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-City-Express-Junior-Tuxtla-Gutierrez-Poliforum.h4804506.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=667eb736-fd67-4f08-b278-80db67935d88&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23210000/23207700/23207642/b188f735.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Tuxtla Fashion Mall Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,015 reviews CA $96 CA $114 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Fiesta-Inn-Tuxtla-Fashion-Mall.h23207642.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=667eb736-fd67-4f08-b278-80db67935d88&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Sleep-Inn-Tuxtla-Gutierrez.h11718101.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Sleep-Inn-Tuxtla-Gutierrez.h11718101.Hotel-Information) ## About the area Located in Tuxtla Gutierrez, Premier Inn Tuxtla is connected to a shopping center. Plaza las Americas Shopping Mall and Plaza Crystal Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cana Hueca Park and Joyyo Mayu Park. Tuxtla Guitierrez Central Square and San Marcos Cathedral are two other places to visit that come recommended. [Visit our Tuxtla Gutierrez travel guide](https://www.expedia.ca/Tuxtla-Gutierrez.dx3422) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.76347%2C-93.14134&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=z6ggGBVW9yzUbaPsyeWfc31zLcw=) 5A Norte Poniente 2650, Plaza Las Américas, Tuxtla Gutierrez, CHIS, 29060 ### What's nearby - ![Joyyo Mayu Park showing a statue or sculpture and a park](https://images.trvl-media.com/place/6274115/8bfb563b-b75f-4086-8740-3e7f90ce6a0a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Joyyo Mayu Park 2 min walk \- 0.2 km - ![Marimba Park which includes street performance, a sunset and a park](https://images.trvl-media.com/place/6182240/8f36b2cd-2754-4aae-b600-46219cd3266b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marimba Park 7 min drive \- 2.9 km - Plaza las Americas Shopping Mall 2 min walk \- 0.2 km - Cana Hueca Park 5 min walk \- 0.5 km - Plaza Crystal Shopping Mall 6 min drive \- 2.2 km ### Getting around - Angel Albino Corzo Intl Airport (TGZ) 49 min drive ### Restaurants - A TAKEAR! 3 min walk - Toks 3 min walk - Montaditos Galera Mexicana 2 min walk - Zicaleta Roof Top 8 min walk - Café San Carlos 4 min walk ## About this property ### Premier Inn Tuxtla Hotel near Joyyo Mayu Park Located close to Plaza las Americas Shopping Mall and Cana Hueca Park, Premier Inn Tuxtla provides a shopping mall on site, a bar, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center. Other perks include: - An indoor pool - Self parking (surcharge), express check-out, and express check-in - A front-desk safe, a banquet hall, and tour/ticket assistance - Luggage storage, wedding services, and free newspapers Room features All 125 rooms boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels - Coffee/tea makers, daily housekeeping, and phones ## Similar properties ![Deluxe Suite, 1 King Bed with Sofa bed](https://images.trvl-media.com/lodging/37000000/36160000/36151600/36151502/435dd939.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parque Marimba Tuxtla Gutierrez - Breakfast included - Pet friendly - Parking included - Free WiFi 8.8 Excellent 94 reviews CA $57 CA $68 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=36151502&PinnedHotelID=36151502&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/5000000/4810000/4804600/4804506/a0c8a2fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express Junior by Marriott Tuxtla Gutiérrez Poliforum Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 695 reviews CA $59 CA $70 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=4804506&PinnedHotelID=4804506&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/33000000/32470000/32467500/32467451/2a249efe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palace Inn Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 550 reviews CA $58 CA $69 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=32467451&PinnedHotelID=32467451&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily full breakfast](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/46eb5e3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet friendly - Parking included 8.6 Excellent 934 reviews CA $63 CA $75 total includes taxes & fees Mar 10 - Mar 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-10&endDate=2026-03-11&selected=1402656&PinnedHotelID=1402656&HadPinnedHotel=true®ionId=-1&adults=2) ![Room service - dining](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/2545ad95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Del Carmen en el centro de Tuxtla Gutiérrez Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 8.8 Excellent 512 reviews CA $53 CA $63 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4630000/4623400/4623367/005776d4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,002 reviews CA $82 CA $98 total includes taxes & fees Mar 7 - Mar 8 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-07&endDate=2026-03-08&selected=4623367&PinnedHotelID=4623367&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4250000/4245300/4245228/df8693f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,008 reviews CA $78 CA $93 total includes taxes & fees Apr 5 - Apr 6 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=4245228&PinnedHotelID=4245228&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8070000/8064400/8064311/8071960f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Eugenia Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 312 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=8064311&PinnedHotelID=8064311&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23210000/23207700/23207642/b188f735.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Tuxtla Fashion Mall Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,015 reviews CA $96 CA $114 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=23207642&PinnedHotelID=23207642&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/24000000/23530000/23527600/23527549/2192d3f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Andiroba Palace Tuxtla Gutierrez - Pool - Pet friendly - Kids pool - Parking included 8.0 Very good 141 reviews CA $58 CA $69 total includes taxes & fees Mar 13 - Mar 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=23527549&PinnedHotelID=23527549&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=11718101&PinnedHotelID=11718101&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11718101,36151502,4804506,32467451,1402656) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Free offsite parking - Self parking on site (MXN 10 per day) - RV/bus/truck parking on site - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - Snack bar/deli ### Things to do - Designer stores - Gym - Indoor pool - Shopping mall - TV in common areas ### Family friendly - Indoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - 5 meeting rooms - Conference center (323 square feet of space) - Coworking space ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking ### More - 1 building - 5 floors - Banquet hall - Built in 2015 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning - Free local calls - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 1 PM Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Optional extras - Self parking fee: MXN 10.00 per day - Early check-in is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) ### We should mention Only registered guests are allowed in the guestrooms Parking height restrictions apply ### Property is also known as Sleep Inn Tuxtla Gutierrez Hotel Sleep Inn Tuxtla Gutierrez Sleep Inn Tuxtla Gutierrez Mexico - Chiapas Premier Inn Tuxtla Hotel Sleep Inn Tuxtla Gutierrez Premier Inn Tuxtla Tuxtla Gutierrez Premier Inn Tuxtla Hotel Tuxtla Gutierrez ## Frequently asked questions ### Does Premier Inn Tuxtla have a pool? ### How much does it cost to stay at Premier Inn Tuxtla? ### Is Premier Inn Tuxtla pet-friendly? ### How much is parking? ### What time is check-in at Premier Inn Tuxtla? ### What time is check-out at Premier Inn Tuxtla? ### Where is Premier Inn Tuxtla located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Premier Inn Tuxtla Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.2 Location ### 8.2 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 178 8 - Good 199 6 - Okay 85 4 - Poor 46 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### rigoberto Aug 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything si excelent near to super market and restaurants ##### rigoberto Stayed 1 night in Aug 2023 ### 10/10 Excellent #### VICTOR May 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities OK ##### VICTOR Stayed 1 night in May 2025 ### 10/10 Excellent #### Yessica Nov 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities X ##### Yessica Stayed 1 night in Nov 2023 ### 6/10 Okay #### Jose Feb 16, 2024 Liked: Staff & service, property conditions & facilities The room and the hotel has a smell very strong that provoked us allergic. ##### Jose Stayed 1 night in Feb 2024 ### 4/10 Poor #### Miin Ru Dec 31, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort No mention of no window & towels are totally bad! No blankets ##### Miin Ru Stayed 1 night in Dec 2022 ### 2/10 Terrible #### TUAN Oct 18, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities No hot water ##### TUAN Stayed 1 night in Oct 2022 ### 4/10 Poor #### Zully Feb 23, 2026 Disliked: Cleanliness, property conditions & facilities Había gente en mi habitación asignada ##### Zully Stayed 1 night in Feb 2026 ### 8/10 Good #### Julio Feb 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities Personal amable, todo bien ##### Julio Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Arturo Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities La habitación siempre impecable, y la atención del personal muy excelente, desde recepción hasta recamareros ##### Arturo Stayed 2 nights in Jan 2026 ### 6/10 Okay #### cinthia Nov 14, 2025 Liked: Cleanliness, staff & service Que haya agua caliente es todo lo que le hace falta ##### cinthia Stayed 1 night in Nov 2025 ### 6/10 Okay #### CONNY MARIA Oct 23, 2025 Liked: Staff & service, amenities Para mi el no tener agua caliente para bañarse fue terrible ##### CONNY MARIA Stayed 1 night in Oct 2025 ### 6/10 Okay #### Scarlett Aug 11, 2025 Liked: Cleanliness, staff & service, amenities No me gustó la cama estaba incómoda, muy dura y crujía. Igual sería conveniente realizarle sus debidos servicios de limpieza al aire acondicionado ya que parece llevar tiempo sin limpieza. Lo demás me pareció bien. ![](https://a.travel-assets.com/ugc/hotel-reviews/efaed34c-c19f-4531-a1a3-c101241ba0fe-1754927540827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c0f72f80-4a17-4486-bc63-829365048e82-1754927541808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scarlett Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### KARIM Jun 13, 2025 Bueno ##### KARIM Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Eduwiges Jun 10, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Modernizar su mobiliario, capacitar personal de limpieza ##### Eduwiges Stayed 1 night in May 2025 ### 6/10 Okay #### Manolo Espinoza Apr 28, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities El hotel tiene áreas de mejoras: A los clientes de agencias les dan tratos diferentes que a personas que llegan a instalarse por otros medios. El checkin fue horrible. El Gerente responsable del hotel, carece de jerarquia, pues le expuse mi situación de checkin y trato de mejorar nuestra estancia que era por SEIS días, sin embargo pude observar que personal de menor grado toma decisiones que oscurecen su posición, con esto último me refiero a que le pidió a la ama de llaves que nos asignara una habitación con acceso a aplicaciones de APP (NETFLIX, YOUTUBE ETC). Pero esa persona (ama de llaves) incluso con aires de pobresa humana, nos asignó una habitación con carencias. A la ama de llaves, sería bueno que la sensibilizaran con un viajecito aunque sea dentro de su mismo estado, tal vez allí sepa lo que es estar fuera de su casa, con lo cual puede saber qué es la empatía. Ojalá y estos comentarios llegarán a personas del negocio que entiendan y comprendan que todas las empresas se deben a la satisfacción de sus clientes y/ o usuarios. Saludos cordiales, ##### Manolo Espinoza Stayed 6 nights in Apr 2025 ### 8/10 Good #### ARMANDO Apr 23, 2025 Liked: Cleanliness, staff & service recamaras,,,,bien. aseo bien,,,,elevadores bien, rest. bien, recepcion bastante incumunicable .....poca atencion casi nada....una sola persona,,,,, estacionamiento es un aplaza comercial.....la parte trasera del hotel..calle luce... muy pobre de pavimento y por las noches luce tambien peligrosa....saludos ##### ARMANDO Stayed 1 night in Apr 2025 ### 6/10 Okay #### MIGUEL ANGEL Apr 16, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort El hotel se ve descuidado y la habitación donde nos quedamos no tenía ventanas. ##### MIGUEL ANGEL Stayed 1 night in Apr 2025 ### 6/10 Okay #### Guille Mar 17, 2025 Liked: Room comfort #### No pensé arrepentirme de la elección La tarifa no va a corde con las instalaciones en general, la presentación de los empleados en recepción entre el lobby y las áreas públicas rumbo al elevador se ve la falta de atención y mantenimiento, además de que huele a baño sucio toda la planta baja, rescatable las camas ##### Guille Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Yesli Yoali Mar 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen lugar, excelente desayuno ##### Yesli Yoali Stayed 1 night in Mar 2025 ### 8/10 Good #### Omar Feb 10, 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Precio elevado y hotel descuidado El hotel se ve descuidado, por el precio hay opciones mejores ##### Omar Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Gilberto Dec 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Buena estancia ##### Gilberto Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### Carlos Nov 29, 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Fui a disfrutar unos días para relajarme en la piscina y el personal de Recepción no tenía conocimiento de que estaba Fuera de Servicio, toda mi estancia la tuvieron en mantenimiento, Fueron por mi para ir a un tour y al preguntar al personal de recepción, le dijeron que no había nadie hospedado a mi nombre. Decepcionante y pésimo servicio el que me proporcionaron. Nunca volveré a este disque Hotel. ##### Carlos Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Vanessa Nov 16, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities No me gusto ##### Vanessa Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Lily Sep 30, 2024 Deteriorada, no es lo que se ve en fotografías ##### Lily Stayed 3 nights in Sep 2024 ### 6/10 Okay #### José Maximiliano Sep 20, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Por el cambio del personal ha mejorado un poco ##### José Maximiliano Stayed 1 night in Jun 2024 ### Expedia's Latest Trends ### Hotels > - [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > - [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > - [Hotel Riu Dunamar - 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