Turtle Beach Tours and Activities

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Overall the stay was fine. When booking, it’d be helpful if it’s made clear that most of the cottages are upwards of a mile or more away from the main resort area. This makes trips to use the pool and water park vehicle trips coupled with finding parking. Also, what set the trip off in the worst possible way was the fact that immediately after checking in, you are literally herded to a kiosk where they begin a high pressure timeshare pitch complete with “what time can we pick you up for your meeting tomorrow?” We just flew in, haven’t seen the resort yet, have starving kids, and already have to fight off this nonsense. A great way to abuse your patrons and ensure they will have a bad experience immediately upon arrival. That alone was almost enough to make someone not want to return.