Title: Downtown Tulum Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=111348002&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Downtown Tulum Hotel ## Photo gallery for Downtown Tulum Hotel ![Restaurant - Downtown Tulum Hotel (Tulum)](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/ff495ff1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room - Downtown Tulum Hotel (Tulum)](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/25a4b5c5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Coffee shop - Downtown Tulum Hotel (Tulum)](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/1d9e8e39.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Downtown Tulum Hotel (Tulum)](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/58f55cea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food court - Downtown Tulum Hotel (Tulum)](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/c72f1924.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Downtown Tulum Hotel and take advantage of 2 poolside bars, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and a bar. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Pet friendly - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Apr. 4 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 5 - Apr. 6](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 17 - Apr. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room | Bathroom](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/3cadbb44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room - 172 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Comfort Room ![Comfort Room](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/7393e25f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room - 172 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Standard Room ![Standard Room](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/c0c8fdd1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - 172 sq ft - 1 bedroom - Sleeps 2 - 1 Large Twin Bed ### View all photos for Comfort Quadruple Room ![Comfort Quadruple Room](https://images.trvl-media.com/lodging/112000000/111350000/111348100/111348002/fb3e9678.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Quadruple Room - 172 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115410000/115406600/115406584/3a28e141_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Tulum Zama - Pool - Pet friendly - Parking included - Free WiFi 8.6 Excellent 14 reviews CA $100 CA $126 total includes taxes & fees May 4 - May 5 [](https://www.expedia.ca/Tulum-Hotels-Moxy-Tulum.h115406584.Hotel-Information?chkin=2026-5-4&chkout=2026-5-5&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ee122acf-c2ab-4102-801d-d691576a8291&top_cur=CAD) Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/79000000/78780000/78771400/78771341/61c9fe46_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 357 reviews CA $93 CA $149 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information?chkin=2026-4-22&chkout=2026-4-23&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ee122acf-c2ab-4102-801d-d691576a8291&top_cur=CAD) Ad ![Lobby lounge](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/100000000/99910000/99901200/99901109/b211b0ff_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bloom Tulum, Apartments by Marriott Bonvoy La Veleta - Pool - Parking included - Free WiFi - Air conditioning 9.4 Exceptional 17 reviews CA $177 CA $224 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Tulum-Hotels-Bloom-Tulum-Apartments.h99901109.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ee122acf-c2ab-4102-801d-d691576a8291&top_cur=CAD) Ad ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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Pool - Hot tub - Spa - Pet friendly 8.4 Very good 727 reviews CA $319 CA $446 total includes taxes & fees May 1 - May 2 [](https://www.expedia.ca/Tulum-Hotels-Hotelito-Azul.h17937052.Hotel-Information?chkin=2026-5-1&chkout=2026-5-2&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=ee122acf-c2ab-4102-801d-d691576a8291&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Downtown-Tulum-Hotel.h111348002.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Downtown-Tulum-Hotel.h111348002.Hotel-Information) ## About the area Located in Tulum, Downtown Tulum Hotel is in the city center. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.ca/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21254%2C-87.45773&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FVXvmq7SBr8JtdqJjInHbzQDQ08=) CENTRO, Tulum, QROO, 77760 ### What's nearby - ![Jaguar Park](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 19 min walk \- 1.6 km - Dos Aguas Park 8 min walk \- 0.7 km - Hospital de Tulum 14 min walk \- 1.2 km - Hunab Lifestyle Center 19 min walk \- 1.6 km - Cenote Calavera 3 min drive \- 2.2 km ### Getting around - Tulum Intl. Airport (TQO) 44 min drive ### Restaurants - Taqueria Honorio 2 min walk - Akuma Tiger Sushi 3 min walk - Mestixa 2 min walk - Del Cielo 1 min walk - Tacos y tortas el tio 1 min walk ## About this property ### Downtown Tulum Hotel Upscale hotel near Tulum Mayan Ruins 2 poolside bars, a rooftop terrace, and a coffee shop/cafe are just a few of the amenities provided at Downtown Tulum Hotel. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and a bar. Other perks at this hotel include: - 2 outdoor pools - Continental breakfast (surcharge), bike rentals, and a ferry terminal shuttle - Luggage storage, an elevator, and a 24-hour front desk - Beach towels, smoke-free premises, and coworking spaces Room features All guestrooms at Downtown Tulum Hotel boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Other amenities include: - Bathrooms with showers and shampoo ## Similar properties ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/79000000/78780000/78771400/78771341/61c9fe46.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Motto by Hilton Tulum Zama - Pool - Spa - Pet friendly - Parking included 8.6 Excellent 357 reviews CA $93 CA $149 total includes taxes & fees Apr 22 - Apr 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=78771341&PinnedHotelID=78771341&HadPinnedHotel=true®ionId=-1&adults=2) ![Private pool](https://images.trvl-media.com/lodging/43000000/42950000/42945600/42945551/116683f9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaka Calma Tulum La Veleta - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 595 reviews CA $93 CA $117 total includes taxes & fees Apr 11 - Apr 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=42945551&PinnedHotelID=42945551&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/74000000/73730000/73727100/73727035/36acd182.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alito Tulum Hotel Zona Hotelera - Pool - Breakfast included - Spa - Parking included 8.4 Very good 255 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=73727035&PinnedHotelID=73727035&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 956 reviews CA $44 CA $66 total includes taxes & fees Apr 21 - Apr 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/169e6b58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calea Tulum Zama - Pool - Breakfast included - Pet friendly - Parking included 9.4 Exceptional 49 reviews CA $69 CA $88 total includes taxes & fees May 1 - May 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=100410585&PinnedHotelID=100410585&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/101000000/100170000/100160800/100160746/3553b5df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAHATSA' boutique hotel Tulum City Center - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 83 reviews CA $88 CA $111 total includes taxes & fees May 1 - May 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=100160746&PinnedHotelID=100160746&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, body treatments, aromatherapy](https://images.trvl-media.com/lodging/45000000/44040000/44035300/44035250/a9403957.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copal Tulum Hotel Zama - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 1,000 reviews CA $137 CA $170 total includes taxes & fees Apr 28 - Apr 29 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=44035250&PinnedHotelID=44035250&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187077/ac8324ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Naala Tulum Zama - Pool - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 692 reviews CA $66 CA $88 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=58187077&PinnedHotelID=58187077&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/116000000/115410000/115406600/115406584/b1210ca5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moxy Tulum Zama - Pool - Pet friendly - Parking included - Free WiFi 8.6 Excellent 14 reviews CA $100 CA $126 total includes taxes & fees May 4 - May 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-04&endDate=2026-05-05&selected=115406584&PinnedHotelID=115406584&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/93000000/92990000/92983900/92983826/95951278.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prana Boutique Hotel Tulum City Center - Pool - Breakfast included - Free WiFi - Restaurant 9.0 Wonderful 471 reviews CA $118 CA $152 total includes taxes & fees May 4 - May 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-04&endDate=2026-05-05&selected=92983826&PinnedHotelID=92983826&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=111348002&PinnedHotelID=111348002&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=111348002,78771341,42945551,73727035,16455930) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available - Ferry terminal shuttle (surcharge) ### Food and drink - Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children - 2 poolside bars - A bar/lounge - A coffee shop/cafe - A restaurant - Private picnics ### Restaurants on site - Rooftop ### Things to do - 2 outdoor pools - Bicycle rentals ### Family friendly - 2 outdoor pools - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Proposal/romance packages ### Business services - Coworking space ### Outdoors - Beach towels - Garden - In a nature reserve - Outdoor furniture - Rooftop terrace ### Spa - Deep-tissue massages - Hot stone massages - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 20 steps to reach entrance - Elevator (67 inch wide door) - Smooth flooring in room - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Premium bedding ### Bathroom - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service ### More - Air conditioning - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Guests driving to the property should contact this property in advance (e.g., directions) Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 435 per pet, per night Welcoming dogs and cats only Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 150 to 300 for adults, and MXN 150 to 300 for children - Pet fee: MXN 435 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher ### We should mention Pool access available from 8:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Downtown Tulum Hotel Hotel Downtown Tulum Hotel Tulum Downtown Tulum Hotel Hotel Tulum ## Frequently asked questions ### Does Downtown Tulum Hotel have a pool? ### How much does it cost to stay at Downtown Tulum Hotel? ### Is Downtown Tulum Hotel pet-friendly? ### How much is parking? ### What time is check-in at Downtown Tulum Hotel? ### What time is check-out at Downtown Tulum Hotel? ### Where is Downtown Tulum Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Downtown Tulum Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.4 Amenities ### 9.4 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 16 8 - Good 5 6 - Okay 4 4 - Poor 0 2 - Terrible 2 ## Reviews Verified ### 6/10 Okay #### YuChieh Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description. ##### YuChieh Stayed 1 night in Sep 2025 Verified ### 6/10 Okay #### Elvira Mar 11, 2025 Liked: Cleanliness, staff & service Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes. ##### Elvira Stayed 6 nights in Mar 2025 Verified ### 6/10 Okay #### Natalia Mar 22, 2026 Liked: Cleanliness, staff & service, property conditions & facilities We only spent ##### Natalia Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Sergiu Jan 4, 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff: 5\* Room: 5\* Noise: 3\* Noisy however, you are in the party area of the city, so tjis should be expected ##### Sergiu Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### irene Aug 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station ![](https://a.travel-assets.com/ugc/hotel-reviews/e74abb88-19b7-4231-a3cb-b874659d09b0-1754521173386.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a348ed42-cfab-47f3-a6c9-aafedb3abca0-1754521170880.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3cabd6f8-6e99-4df2-85c4-692f3ce83298-1754521171687.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/024c2b10-ede0-43f4-930c-6bead2cd2687-1754521169870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### irene Stayed 4 nights in Aug 2025 Verified ### 2/10 Terrible #### Nicola Jan 3, 2026 Disliked: Cleanliness, amenities During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia. ##### Nicola Stayed 3 nights in Dec 2025 Verified ### 6/10 Okay #### Ronald Dec 25, 2025 Liked: Cleanliness Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia. ![](https://a.travel-assets.com/ugc/hotel-reviews/38b7e3bd-86d8-48e1-b443-f62ffb4493dd-1766683682700.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ronald Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Evelyn G Dec 25, 2025 Liked: Cleanliness, staff & service, amenities Lugar perfecto para descansar, limpio y ordenado ##### Evelyn G Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Norberto Nov 16, 2025 Liked: Cleanliness, staff & service, amenities Magnífico ##### Norberto Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Manuel Nov 10, 2025 Liked: Cleanliness, staff & service, amenities Si estaba limpia . ##### Manuel Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Juan Aug 29, 2025 Excelente lugar y servicio ##### Juan Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Juan Jul 28, 2025 Liked: Cleanliness, amenities Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos ##### Juan Stayed 2 nights in Jul 2025 Verified ### 8/10 Good #### RENE JAIME Jul 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities no parking. no estacionamiento. faltan basurero en el cuarto. ##### RENE JAIME Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Michael May 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción ##### Michael Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### Alejandra Jan 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Se encuentra en el Centro de Tulum, no cuenta con estacionamiento ##### Alejandra Stayed 3 nights in Jan 2025 Verified ### 10/10 Excellent #### Ricardo Jan 2, 2026 ##### Ricardo Stayed 1 night in Dec 2025 Verified ### 8/10 Good #### Aldo Dec 7, 2025 ##### Aldo Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Ozer Dec 2, 2025 ##### Ozer Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Michael Nov 8, 2025 ##### Michael Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### CECILIA Sep 2, 2025 ##### CECILIA Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### SU LIN MIGDAL ET Mar 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### SU LIN MIGDAL ET Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### Diego Jan 15, 2025 ##### Diego Stayed 3 nights in Jan 2025 ### Expedia's Latest Trends ### Hotels > - [Casa Alebrije 2 BR at Attha Cenote](https://www.expedia.ca/Tulum-Hotels-Casa-Cenote-Mayab-2-BR-Paradise-Attha-Cenote.h32788046.Hotel-Information) > - [Amaka Calma Tulum](https://www.expedia.ca/Tulum-Hotels-Amaka-Riviera-Tulum.h42945551.Hotel-Information) > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.ca/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Hotel Shibari Tulum - Restaurant & Cenote Club](https://www.expedia.ca/Tulum-Hotels-Hotel-Shibari-Tulum.h92418875.Hotel-Information) > - [The Highline Tulum](https://www.expedia.ca/Tulum-Hotels-The-Highline-Tulum.h32143442.Hotel-Information) > - [Aloft Tulum](https://www.expedia.ca/Tulum-Hotels-Aloft-Tulum.h61415298.Hotel-Information) > - [Casa Bohemia Luum Zama Beach Club Access](https://www.expedia.ca/Tulum-Hotels-Casa-Bohemia-Luum-Zama-Beach-Club-Access.h109514837.Hotel-Information) > - [Kimpton Aluna Tulum by IHG](https://www.expedia.ca/Tulum-Hotels-Kimpton-Tulum.h61573622.Hotel-Information) > - [Alito Tulum Hotel](https://www.expedia.ca/Tulum-Hotels-La-Diosa-Resort.h73727035.Hotel-Information) > - [Orchid House Tulum Beach](https://www.expedia.ca/Tulum-Hotels-My-Way-Boutique-Hotel-Adults-Only.h8796991.Hotel-Information) > - [Arba II ](https://www.expedia.ca/Tulum-Hotels-Arba-II.h110399096.Hotel-Information) > - [Jungle Villa With Private Pool](https://www.expedia.ca/Tulum-Hotels-Casa-Bejuco.h39211496.Hotel-Information) > - [Delek Tulum](https://www.expedia.ca/Tulum-Hotels-Delek-Tulum.h28929900.Hotel-Information) > - [Collection O Faisano Boutique Luxury Hotel, Tulum Beach](https://www.expedia.ca/Tulum-Hotels-Faisano-Nomadas.h89264118.Hotel-Information) > - [Radhoo Tulum](https://www.expedia.ca/Tulum-Hotels-The-Radhoo-Tulum.h41502088.Hotel-Information) > - [Maya Tulum by G Hotels](https://www.expedia.ca/Tulum-Hotels-Maya-Tulum-Resort-Wellness-Retreat.h16476867.Hotel-Information) > - [Motto by Hilton Tulum](https://www.expedia.ca/Tulum-Hotels-Motto-By-Tulum.h78771341.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.ca/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Coco Unlimited](https://www.expedia.ca/Tulum-Hotels-Coco-Limited.h20510415.Hotel-Information) > - [Sivana Tulum](https://www.expedia.ca/Tulum-Hotels-Hotel-Sivana-Tulum.h69306030.Hotel-Information) > - [Irie Tulum ](https://www.expedia.ca/Tulum-Hotels-Irie-Tulum.h70762076.Hotel-Information) > - [Bungalos Luxury By Lockey](https://www.expedia.ca/Tulum-Hotels-Bungalos-Luxury-By-Lockey.h103642339.Hotel-Information) > - [Era Hotel & SPA Tulum](https://www.expedia.ca/Tulum-Hotels-Era-Hotel-SPA-Tulum.h36173067.Hotel-Information) > - [Diamante K - Inside Tulum National Park](https://www.expedia.ca/Tulum-Hotels-Diamante-K.h6468296.Hotel-Information) > - [Majaro Apartments](https://www.expedia.ca/MAJARO-HOTEL-TULUM.h73709718.Hotel-Information) > - [Mi casa es Tu casa.](https://www.expedia.ca/Tulum-Hotels-Mi-Casa-Es-Tu-Casa.h38725636.Hotel-Information) > - [Dune Boutique Hotel located at the party zone](https://www.expedia.ca/Tulum-Hotels-Dune-Boutique-Hotel-Tulum-Adults-Only.h12742396.Hotel-Information) > - [Casa Libre](https://www.expedia.ca/Tulum-Hotels-Casa-Libre.h89674526.Hotel-Information)