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Alaya Tulum

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Oceanfront King  | In-room safe, blackout drapes, free WiFi, bed sheets
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Panoramic Villa, 2 Bedrooms, Ocean View | Terrace/patio
Oceanfront King  | Balcony

Overview of Alaya Tulum

VIP Access
UNESCO Sustainable Travel Pledge

Alaya Tulum

3.5 star property

4.7/5 Exceptional

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture11 min walk
  • Popular LocationSFER IK14 min drive
  • AirportTulum, Quintana Roo (TUY)30 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Tulum

Alaya Tulum is located on the beach and in a walkable area with good shopping. Tulum Mayan Ruins and Muyil Ruins are local landmarks, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Take an opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 11 min walk
  • SFER IK - 14 min drive
  • Las Palmas Public Beach - 20 min drive
  • Playa Akun - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive

Restaurants

  • Casa Banana - 3 min walk
  • Hartwood - 7 min walk
  • Mur Mur - 7 min walk
  • Cenzontle - 9 min walk
  • Safari - 14 min walk

About this property

Alaya Tulum

3.5-star eco-friendly hotel by the ocean
Tulum Beach is located near Alaya Tulum, which provides a roundtrip airport shuttle, a beach bar, and a terrace. With a white sand beach, sun loungers, and beach towels, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as a manicure/pedicure, a deep-tissue massage, or a facial. Be sure to enjoy international cuisine at the onsite restaurant. Yoga classes are offered at the gym; the property also has a garden, dry cleaning/laundry services, and a bar. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), bike rentals, and access to a nearby health club
  • A front desk safe, tour/ticket assistance, and concierge services
  • A porter/bellhop, wedding services, and a water dispenser
  • Guest reviews give top marks for the helpful staff
Room features
All 20 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to perks like free WiFi and safes. Guests reviews give good marks for the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Ceiling fans and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Access to nearby health club
  • Bicycle rentals
  • Fitness center
  • Spa services
  • Yoga classes

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Biodegradable drinking straws
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower

More

  • In-room massage
  • Laptop-compatible safe
  • Water-efficient toilets only

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Airport shuttle fee: USD 275 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Is Alaya Tulum pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at Alaya Tulum?

As of Dec 7, 2022, prices found for a 1-night stay for 2 adults at Alaya Tulum on Dec 11, 2022 start from CA $311.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Alaya Tulum?

There is free parking nearby.

What time is check-in at Alaya Tulum?

Check-in is from 3:00 PM - 8:00 PM. After-hours check-in is not available.

What time is check-out at Alaya Tulum?

Check-out is at noon.

Does Alaya Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 275 per vehicle applies.

Where is Alaya Tulum located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. Playa Akun and Sian Ka'an Biosphere Reserve are also within 3 mi (5 km).

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 180 out of 219 reviews" "
" "5 - Excellent 82%
Rating 4 - Good. 27 out of 219 reviews" "
" "4 - Good 12%
Rating 3 - Okay. 6 out of 219 reviews" "
" "3 - Okay 3%
Rating 2 - Poor. 3 out of 219 reviews" "
" "2 - Poor 1%
Rating 1 - Terrible. 3 out of 219 reviews" "
" "1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

4.9/5

Eco-friendliness

5/5 Excellent

Kaela
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay of my life, had travel troubles but they were so accommodating and made sure to do what they needed to keep us comfortable. 100/100 would recommend this resort and hope to come back again one day!

5/5 Excellent

Will
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for 4 nights and had a fantastic time. The hotel is beautiful and located away from the main bars so not too noisy, however still in walking distance to the nearest busy area. David and Carla who work there were both extremely welcoming, professional and very helpful. We stayed in one of the top floor villas with a view out to sea which was absolutely perfect. I will never forget the sight and sound of the waves lapping up against the shore in the evening! It was a special stay for us and David and Carla ensured that everything we had planned went smoothly! All the staff are professional and tentative, and it really is an exceptional place to stay and fully relax. Make sure to try the shrimp tacos at the hotel - absolutely delicious! If you want a memorable stay, in a beautiful location then I would highly recommend this hotel.
Stayed 4 nights in May 2022

5/5 Excellent

Georges
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!! Very perzonalized atention
Stayed 1 night in Sep 2022

5/5 Excellent

Christopher
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and great beach club. Restaurant was awesome. Staff was super friendly and incredibly helpful. The concierge David was awesome!!
Stayed 4 nights in Aug 2022

5/5 Excellent

Deidra
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay for my birthday was beautiful and staff was very friendly and helpful. I’ll definitely be back.
Stayed 2 nights in Aug 2022

5/5 Excellent

Renee
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite possibly the most beautiful and relaxing stay I’ve ever experienced. Highly recommended for anyone looking for a stay that is reflective of the natural beauty and environment of Tulum and not the all-inclusive resort side. Also the opportunity to see baby sea turtles climb the shore past my room at night is a memory I’ll have forever.
Stayed 2 nights in Aug 2022

5/5 Excellent

anamaris
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful it’s like you are staying in a tree house. The food is amazing and the staff are so friendly and helpful I will be definitely returning back.
Stayed 3 nights in Aug 2022

5/5 Excellent

Jeffrey
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful place. All the staff were incredibly friendly, helpful and went out of there way to accommodate any needs we had had. Everyone you passed smiled and said hello, impeccable guest hospitality. Location was perfect
Stayed 4 nights in Jul 2022

5/5 Excellent

Jesse Jose
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! The best especially Samuel!!
Stayed 5 nights in Jul 2022

5/5 Excellent

Nora
Stayed 7 nights in Jul 2022