Traverse City Beach

Facilities were as advertised and expected. Staff was friendly and helpful. We were put in a room facing the pool and asked if there was a room available across the hall facing the golf course. It was late when we checked in and unfortunately there were no rooms which were clean. However, the next morning, Cindy at the front desk had housekeeping clean a room for us right across the hall. Thank you for all your help, Cindy! The BIG negative of the room was the internet service, or lack of. Yes, you do have internet service. However, what is provided at no charge is so slow, it was basically useless. When trying to open emails, I thought I was back in the early days of AOL, using a modem. I eventually just gave up trying to read my emails and resorted to just using my phone to read any emails that required my attention. You could purchase faster internet for $8/day. However, I refused, out of principal, to pay an additional fee for "working" internet when internet service is advertised as being provided. Shanty Creek should be ashamed of themselves, and I will never stay at this unless this facility again unless the internet situation is resolved. I do not know what the internet situation is at the other Shanty Creek properties.

J'avais tout payé à l'avance et quand je suis arrivée on m'a demandé de payer la 2eme nuit. J'ai dû appeler expedia qui a bien pris en charge le problème mais l'hôtel a été incapable de me donner un reçu comme quoi tout était bien payé. Chambre propre pas de petit dej