expedia
Photo gallery
VIP Access

Rio Serrano Hotel + Spa

Star Rating
4 out of 5

Information

Reviews

4.3 / 5Very Good
184 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Salto Chico Falls
    31 min drive
  • Popular Location
    Lago Pehoe
    31 min drive
  • Popular Location
    Glacier Grey
    46 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Superior Double or Twin Room, Mountain View

    Room Amenities

    • Mountain view
    • Sleeps 3
    More details

About this area

Torres Del Paine

Located in Torres Del Paine, Rio Serrano Hotel + Spa is on the waterfront. The area's natural beauty can be seen at Lago Pehoe and Salto Chico Falls.

What's nearby

  • Popular Location
    Salto Chico Falls - 31 min drive
  • Popular Location
    Lago Pehoe - 31 min drive
  • Popular Location
    Glacier Grey - 46 min drive
  • Popular Location
    Salto Grande - 46 min drive
  • Popular Location
    Lake Sarmiento - 50 min drive

Restaurants

  • Where to eat
  • Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Dickson – Garden-view bar. Open daily.

About this property

Rio Serrano Hotel + Spa

Waterfront hotel with full-service spa and free breakfast
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 107 soundproofed rooms feature free WiFi and pillowtop beds. Premium bedding, down duvets and hairdryers are among the other amenities available to guests.
Rio Serrano Hotel + Spa offers 107 forms of accommodation with laptop-compatible safes and complimentary slippers. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.
Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

All-inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Policies

Check-in

Check-in between 4:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CLP 100000 per night.

Pets

  • No pets or service animals allowed

Payment types at the property

Diners ClubMastercardAmerican ExpressVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CLP 150000 per person (one-way)
  • Airport shuttle fee per child: CLP 75000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CLP 100000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 9 AM to 9 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. No pets or service animals are allowed at this property.

Property is also known as

  • Hotel Río Serrano Torres Del Paine
  • Río Serrano Torres Del Paine
  • Río Serrano
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa
  • Hotel Río Serrano

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free nearby parking
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge) up to 200 km
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception

Things to do

  • 24-hour fitness centre
  • Billiards/pool table
  • Fishing
  • Full-service spa
  • Horse riding/hire
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Towels

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Nearby things to do

Activities

  • Boat tours
  • Ecotours
  • Hiking/biking trails
  • Indoor pool access
  • Rock climbing

Where to eat

  • Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Dickson – Garden-view bar. Open daily.

Frequently asked questions

4.3

Very Good

5 - Excellent
92
4 - Good
64
3 - Okay
18
2 - Mediocre
8
1 - Poor
2
4.6
Cleanliness
4.2
Service and Staff
4.5
Amenities
4.4
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Nov. 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 3 nights in Apr. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This hotel was great, we got a free upgrade and a bottle of red wine as a gift. The spa was great, and the amenities of the hotel were wonderful. The view from our room was magical. However the food in the restaurant was a big dissappointment. Both the food and service were not great for the dinner and the breakfast. At the dinner, the started and main course came at the same time, and it felt like eating in the canteen. Some vegetables (tomatoes) and boiled eggs for the breakfast should be essential, only choices were just bread, cheese, scrambled eggs and cereal.

    Stayed 1 night in Apr. 2019

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 3 nights in Mar. 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Amazing scenery. Great place to relax after a busy day in the park. Located at the southern entrance so you have to plan your activities in the park so you don’t have a long drive to get there. Expensive but every accommodation in or near the park we checked out was expensive and some didn’t offer all that this property does.

      Stayed 1 night in Mar. 2019

      Tell us how we can improve our site