- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov. 2019
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Rio Serrano Hotel + Spa
Star Rating
Information
Reviews
Very Good
184 reviews
Amenities
- Pool
- Free WiFi
- Breakfast included
- Free parking
Map
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes
What's nearby
- Salto Chico Falls
- 31 min drive
- Lago Pehoe
- 31 min drive
- Glacier Grey
- 46 min drive
Choose dates to view prices
Book online or call:
1-866-500-4938Superior Double or Twin Room, Mountain View
Room Amenities
- Mountain view
- Sleeps 3
More details
About this area
Torres Del Paine
Located in Torres Del Paine, Rio Serrano Hotel + Spa is on the waterfront. The area's natural beauty can be seen at Lago Pehoe and Salto Chico Falls.
What's nearby
- Salto Chico Falls - 31 min drive
- Lago Pehoe - 31 min drive
- Glacier Grey - 46 min drive
- Salto Grande - 46 min drive
- Lake Sarmiento - 50 min drive
Restaurants
- Where to eat
- Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
- Dickson – Garden-view bar. Open daily.
About this property
All-inclusive details
All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Policies
Check-in
Check-in between 4:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in
Minimum check-in age - 18
Special check-in instructions
24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for CLP 100000 per night.
Pets
- No pets or service animals allowed
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Airport shuttle fee: CLP 150000 per person (one-way)
- Airport shuttle fee per child: CLP 75000 (one-way), (up to 11 years old)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- Rollaway bed fee: CLP 100000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
We should mention
This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 9 AM to 9 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. No pets or service animals are allowed at this property.
Property is also known as
- Hotel Río Serrano Torres Del Paine
- Río Serrano Torres Del Paine
- Río Serrano
- rio serrano hotel spa Torres Del Paine
- rio serrano hotel spa
- rio serrano spa Torres Del Paine
- rio serrano spa
- Hotel Río Serrano
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Free nearby parking
- Limited parking spaces
- 24-hour return airport shuttle (surcharge)
- Airport shuttle at scheduled times, on request
- Local area shuttle (surcharge) up to 200 km
- Cruise terminal shuttle (surcharge)
- Theme park shuttle (surcharge)
Food and drink
- Free buffet breakfast available daily 7 AM–10 AM
- 1 restaurant and 1 coffee shop/cafe
- 1 bar
- Free daily reception
Things to do
- 24-hour fitness centre
- Billiards/pool table
- Fishing
- Full-service spa
- Horse riding/hire
- Indoor pool
- Sauna
- Shopping
Family friendly
- Dry-cleaning service
- Indoor pool
- Laundry facilities
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Lift
- Front-desk safe
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Portuguese
- Spanish
Business services
- 24-hour business centre
- Computer station
- Meeting rooms
- Conference centre
Outdoors
- Pool sunloungers
- Terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - sports
- Massage/treatment rooms
- Mud bath
- Reflexology
- Sauna
- Spa open daily
- Hot tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
More
- Fireplace in reception
- Smoke-free property
Room amenities
Bedroom
- Blackout drapes/curtains
- Down comforter
- Heating
- Linens
- Pillow-top mattress
- Premium bedding
Bathroom
- Designer toiletries
- Hairdryer
- Towels
More
- Desk
- Laptop-compatible safe
- Phone
- Slippers
- Soundproofing
Nearby things to do
Activities
- Boat tours
- Ecotours
- Hiking/biking trails
- Indoor pool access
- Rock climbing
Where to eat
- Kaienk Restaurant – Garden-view buffet restaurant offering regional cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
- Dickson – Garden-view bar. Open daily.
Frequently asked questions
This traveller didn’t leave comments with their review
Stayed 3 nights in Apr. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great, we got a free upgrade and a bottle of red wine as a gift. The spa was great, and the amenities of the hotel were wonderful. The view from our room was magical. However the food in the restaurant was a big dissappointment. Both the food and service were not great for the dinner and the breakfast. At the dinner, the started and main course came at the same time, and it felt like eating in the canteen. Some vegetables (tomatoes) and boiled eggs for the breakfast should be essential, only choices were just bread, cheese, scrambled eggs and cereal.
Stayed 1 night in Apr. 2019
This traveller didn’t leave comments with their review
Stayed 3 nights in Mar. 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing scenery. Great place to relax after a busy day in the park. Located at the southern entrance so you have to plan your activities in the park so you don’t have a long drive to get there. Expensive but every accommodation in or near the park we checked out was expensive and some didn’t offer all that this property does.
Stayed 1 night in Mar. 2019