Title: Crowne Plaza Torreon by IHG - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Crowne Plaza Torreon by IHG Travelers find a peaceful retreat in the midst of city energy, with an indoor pool for relaxation and a gift shop for browsing after a day of business ## Photo gallery for Crowne Plaza Torreon by IHG ![Indoor pool - Crowne Plaza Torreon by IHG (Torreón)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/61dd6a5b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior - Crowne Plaza Torreon by IHG (Torreón)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/05eea3ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Gym - Crowne Plaza Torreon by IHG (Torreón)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/cf7c2f2e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Crowne Plaza Torreon by IHG (Torreón)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/ebc70588.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Crowne Plaza Torreon by IHG (Torreón)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/60458c39.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Torreon's business district, the Crowne Plaza Torreon, an IHG Hotel, offers a quiet escape from the urban bustle. Guests enjoy free airport drop-off, dry cleaning services, and a spa with rejuvenating treatments. The bar is a comfortable spot with high-speed WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Pool - Hot tub - Spa - Free airport shuttle - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 15 - Jan. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 16 - Jan. 17](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1062872&PinnedHotelID=1062872&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ### View all photos for Premium Room ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/6d343051.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room 8.0 Very good 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 194 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ### View all photos for Standard Room, 1 King Bed, Accessible ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/978fd2d0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Private bathroom - 194 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Room amenity](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/4e809105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 11 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 172 sq ft - Sleeps 2 - 1 Double Bed OR 1 King Bed ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/2aeac816.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 9.2 Wonderful 68 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 194 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 King Bed ![Premium bedding, down comforters, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/1e8241c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 9.2 Wonderful 64 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 172 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Suite (Primary) ![Suite (Primary)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/ac7cda6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Primary) 9.0 Wonderful 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Private bathroom - 269 sq ft - Sleeps 2 - 1 Twin Bed ### View all photos for Suite (Governor) ![Suite (Governor)](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/5167445d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Governor) ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Private bathroom - 269 sq ft - Sleeps 2 - 1 Twin Bed ### View all photos for Standard Room, 1 King Bed, Club Lounge Access ![Standard Room, 1 King Bed, Club Lounge Access](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/e727b029.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Club Lounge Access 7.6 Good 4 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 172 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Club Lounge Access ![Standard Room, 2 Double Beds, Club Lounge Access](https://images.trvl-media.com/lodging/2000000/1070000/1062900/1062872/04706b39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Club Lounge Access 9.0 Wonderful 7 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Plasma TV Down duvet Premium bedding Blackout drapes/curtains Deep soaking bathtub - 194 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTorreon-Hotels-Crowne-Plaza-Torreon.h1062872.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTorreon-Hotels-Crowne-Plaza-Torreon.h1062872.Hotel-Information) ## About the area Located in Torreón, Crowne Plaza Torreon by IHG is in the city center and near the airport. Casa del Cerro Museum and Cristo de las Noas Monument are local landmarks, and some of the area's attractions include Museo de los Metales and Raymundo Beach. Looking to enjoy an event or a game while in town? See what's happening at Revolucion Stadium or Corona Stadium. [Visit our Torreón travel guide](https://www.expedia.ca/Torreon.dx3527) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C25.53490%2C-103.40478&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=5OrNUaf7RFkDOsT1e9fDtcaM7j0=) Boulevard Torreon Matamoros #4050, Torreón, COAH, 27260 ### What's nearby - Torreon Urban Forest \- 3 min drive \- 2.3 km - Revolucion Stadium \- 3 min drive \- 2.7 km - Plaza Armas de Torreon \- 8 min drive \- 8.1 km - Galerías Laguna \- 8 min drive \- 6.9 km - Corona Stadium \- 15 min drive \- 14.2 km ### Getting around - Torreón, Coahuila (TRC-Francisco Sarabia Intl.) - 9 min drive ### Restaurants - ‪McDonald's - ‬9 min walk - ‪Little Caesars Revolucion - ‬8 min walk - ‪Mariscos "Lalo - ‬12 min walk - ‪La Fuente - ‬11 min walk - ‪Los Adobes - ‬9 min walk ## About this property ### Crowne Plaza Torreon by IHG Upscale hotel in the business district Free airport drop-off, a terrace, and dry cleaning/laundry services are just a few of the amenities provided at Crowne Plaza Torreon by IHG. Treat yourself to a massage, a body treatment, or a facial at the onsite spa. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a bar and a 24-hour gym. Other perks include: - An indoor pool and a children's pool - Free self parking - Buffet breakfast (surcharge), express check-in, and a 24-hour front desk - Multilingual staff, wedding services, and a banquet hall - Guest reviews speak highly of the helpful staff and location Room features All 193 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces. Other conveniences in all rooms include: - Down comforters and free rollaway/extra beds - Bathrooms with deep soaking tubs and free toiletries - 27-inch plasma TVs with cable channels - Coffee/tea makers, heating, and desks ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/1000000/50000/42000/41923/002c8bca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Torreon by IHG Torreón - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 1,000 reviews CA $118 CA $142 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=41923&PinnedHotelID=41923&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1190000/1187100/1187054/e2df6dbd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Inn Torreon Galerias Torreón - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,001 reviews CA $132 CA $157 total includes taxes & fees Jan 16 - 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Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.8 Excellent 824 reviews CA $108 CA $129 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=1074432&PinnedHotelID=1074432&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1590000/1586800/1586713/ac31a08e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott Torreon Torreón - Pool - Pet friendly - Parking included - Free WiFi 8.2 Very good 791 reviews CA $118 CA $140 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1586713&PinnedHotelID=1586713&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/900000/890200/890141/5ddf4169.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Hotel Posada Del Rio Express Torreón - Pool - Breakfast included - Free airport shuttle - Parking included 8.8 Excellent 547 reviews CA $102 CA $122 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=890141&PinnedHotelID=890141&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/45000000/44920000/44915700/44915684/3113f32f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Torreon Torreón - Pool - Breakfast included - Free airport shuttle - Kids pool 9.0 Wonderful 559 reviews CA $175 CA $209 total includes taxes & fees Feb 15 - Feb 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=44915684&PinnedHotelID=44915684&HadPinnedHotel=true®ionId=-1&adults=2) ![LCD TV](https://images.trvl-media.com/lodging/5000000/4490000/4484900/4484884/a24c95b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Torreón Torreón - Breakfast included - Free WiFi - Air conditioning - Gym 8.2 Very good 790 reviews CA $98 CA $116 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=4484884&PinnedHotelID=4484884&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/34000000/33140000/33133700/33133659/730abd18.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Torreon Torreón - Pet friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 553 reviews CA $91 CA $108 total includes taxes & fees Feb 15 - Feb 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=33133659&PinnedHotelID=33133659&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free airport drop-off shuttle from 6:00 AM to 8:00 AM on request - Free self parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 235 per person - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 24-hour gym - Children's pool - Full-service spa - Hot tub - Indoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - Free rollaway/extra bed - Indoor pool - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Multilingual staff - No housekeeping service - Porter/bellhop - Wedding services ### Business services - 24-hour business center - Conference center (15,070 square feet of space) - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Facials - Massage - Spa treatment rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 1 building - 10 floors - Ballroom - Banquet hall - Built in 2004 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free rollaway/extra bed - Premium bedding ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 27-inch plasma TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability An early check-in fee will be charged Express check-in available Minimum check-in age: 18 ### Check-out Check-out before 1 PM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Service fee: MXN 25 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 235 per person - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Crowne Plaza Hotel Torreon Crowne Plaza Torreon Torreon Crowne Plaza Crowne Plaza Torreon Hotel ## Frequently asked questions ### Does Crowne Plaza Torreon by IHG have a pool? ### How much does it cost to stay at Crowne Plaza Torreon by IHG? ### Is Crowne Plaza Torreon by IHG pet-friendly? ### How much is parking? ### What time is check-in at Crowne Plaza Torreon by IHG? ### What time is check-out at Crowne Plaza Torreon by IHG? ### Does Crowne Plaza Torreon by IHG provide a shuttle to the airport? ### Where is Crowne Plaza Torreon by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Crowne Plaza Torreon by IHG Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.2 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 672 8 - Good 215 6 - Okay 63 4 - Poor 30 2 - Terrible 21 ## Reviews ### 10/10 Excellent #### Steven Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super friendly staff. Very clean hotel with excellent amenities. Greatly enjoyed staying here ##### Steven Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Esmeralda May 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay amazing hotel outstanding service during our stay ##### Esmeralda Stayed 2 nights in Apr 2025 ### 8/10 Good #### Verified traveller Apr 18, 2025 Liked: Cleanliness, staff & service, room comfort Our stay was great. The staff was courteous and helpful. ##### Verified traveller Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Jose Luis Jan 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful, friendly staff, clean, comfortable ##### Jose Luis Stayed 2 nights in Jan 2025 ### 8/10 Good #### Pedro Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean place. ##### Pedro Stayed 1 night in Dec 2024 ### 8/10 Good #### Jorge May 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Was good service ##### Jorge Stayed 4 nights in May 2025 ### 8/10 Good #### Fernando Jun 23, 2025 Liked: Cleanliness Need improvements like fridge and microwave in rooms, a/c noise, and two machines in gym didn’t work. Food is good and friendly staff ##### Fernando Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Dave Jan 24, 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Loved the breakfast, location and friendly staff. Disappointed that we went for spa weekend and their jacuzzi, sauna and massages were unavailable. ##### Dave Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Harun Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great breakfast. Clean. Good cleaning service. ##### Harun Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Hector Mar 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent service ##### Hector Stayed 11 nights in Jan 2025 ### 10/10 Excellent #### Cesar Dec 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff ##### Cesar Stayed 9 nights in Dec 2024 ### 10/10 Excellent #### Miguel Dec 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff made us feel very welcomed. Rooms very clean. Over all excellent experience. ##### Miguel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Prezell Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities The Staff of this Hotel exemplifies what GREAT customer service is. This hotel should not be overlooked. ##### Prezell Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller Mar 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There isn’t enough good things I could say about my stay here. Every single employee went above and beyond. The room was amazing, and clean. The attentiveness of the PH employee was phenomenal. 15/10, I definitely will be back and would suggest this hotel to family and friends ##### Verified traveller ### 6/10 Okay #### Eduardo Dec 27, 2024 Liked: Staff & service, room comfort Disliked: Property conditions & facilities #### Great hotel in the past, deteriorating now. My family has stayed in the Crowne Plaza for over 12 years now and we had always had a great experience, plus the buffet breakfast is incredible. This time we had an issue with water leak behind the toilet, and the hotel were unable to fix it. They claimed to send a “technician” who just flushed and last time just left a coffee paper cup to collect the water. Waking up at night to a flooded bathroom was terrible and the hotel took forever to get me a set of dry towels. Maybe because it was Christmas and they were not fully staffed but seems like calling a real plumber should not have been that hard. There were other signs of deterioration like old hall way carpets, elevators not working and wobbly bathroom faucets. Rethinking if our relationship with this hotel just came to an end. ##### Eduardo Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Fernando Dec 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente!!!! ##### Fernando Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Oscar Aug 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was very good, clean and the staff were friendly and helpful. ##### Oscar Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Federico Jul 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel ##### Federico Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Guillermo Apr 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Guillermo Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Elsa Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo excelente ##### Elsa Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ernesto Aug 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Ernesto Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Rosalia Carolina Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Rosalia Carolina Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Guillermo Jun 23, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo excelente ##### Guillermo Stayed 2 nights in Jun 2025 ### 8/10 Good #### ANA LUCIA Jul 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### ANA LUCIA Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Guadalupe Sep 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything is good thank you so much ##### Guadalupe Stayed 3 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - 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