Thunersee Tours and Activities

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.

Very disappointed in this hotel , finding out they had no ac room was so warm , room no walls between bathroom and bedroom . Felt like a college dorm . Room was not cleaned well . Tried to check out after the first night manager had an answer for every issue . Only good thing was the breakfast and kitchen staff. Specially asked weeks before check in for a quiet room on a higher floor before checking in was given a room on a lower floor facing a busy street . Also no front desk after 1030 which i have never experienced. My friend got locked out of her room and we had to call a number for a security company . I would not stay here again