Title: Resort Mision del Mar - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6056284&destination=Tecolutla%2C+Veracruz%2C+Mexico&selected=18054977&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Resort Mision del Mar Nature surrounds this peaceful retreat where travelers can swim in three different outdoor pools and get expert advice on local activities and attractions. ## Photo gallery for Resort Mision del Mar ![3 outdoor pools - Resort Mision del Mar (Tecolutla)](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/64a9c6e1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from property - Resort Mision del Mar (Tecolutla)](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/9c1ddac6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Resort Mision del Mar (Tecolutla)](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/1d8706a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Resort Mision del Mar (Tecolutla)](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/8cba3a3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel - Resort Mision del Mar (Tecolutla)](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/d2060047.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Resort Mision del Mar sits amid garden greenery, offering a quiet getaway with three outdoor swimming pools including one for children. Guests can use WiFi throughout, get help planning excursions at the tour desk, or make use of the on-site meeting facilities. ## Reviews 5.6 ## Popular amenities - Pool - Parking included - Free WiFi - Business services - Room service - Housekeeping ## Room options ### Check availability for these dates Tonight [Apr. 3 - Apr. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr. 4 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 10 - Apr. 12](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Single Room ![Room amenity](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/1799783c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - Sleeps 2 - 1 Double Bed ### View all photos for Standard Double Room ![Standard Double Room](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/66298cd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - Partial sea view - Sleeps 4 - 2 Double Beds ### View all photos for Junior Suite ![Room amenity](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/1799783c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed ![Room amenity](https://images.trvl-media.com/lodging/19000000/18060000/18055000/18054977/1799783c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed - Sleeps 2 - 1 King Bed ### Traditional Double Room - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### Basic Double Room - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTecolutla-Hotels-Resort-Mision-Del-Mar.h18054977.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTecolutla-Hotels-Resort-Mision-Del-Mar.h18054977.Hotel-Information) ## About the area Located in Tecolutla, Resort Mision del Mar is on the beach. Cienega del Fuerte State Park and Tecolutla Mangroves reflect the area's natural beauty and area attractions include Community Marine Museum and Vida Milenaria Sea Turtle Camp. [Visit our Tecolutla travel guide](https://www.expedia.ca/Tecolutla.dx6056284) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.27518%2C-96.81934&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-tNnC8DCs9g206OCqr75Aldt5C0=) Carr. Federal Poza Rica Nautla, Km 87, Tecolutla, VER, 93570 ### What's nearby - ![a rough sea with a strong wind increases the size of the waves](https://images.trvl-media.com/place/553248621557915357/f327a7eb-c229-4144-9fc4-72016788f7f1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maracaibo Beach 34 min drive \- 13.4 km - El Playon Community Center 17 min drive \- 4.1 km - Cienega del Fuerte State Park 50 min drive \- 16.7 km - Fundadores de San Rafael Square 51 min drive \- 24.3 km - Playa Raudal de las Flores 62 min drive \- 23.4 km ### Getting around - Poza Rica, Veracruz (PAZ-El Tajin National) 97 min drive ### Restaurants - El Pirata Del Golfo 3 min drive - Restaurant “La Parroquia” 8 min drive - Los Moros 20 min walk - Asadero El carboncito 3 min drive - La Cabañita 3 min drive ## About this property ### Resort Mision del Mar Property highlights Resort Mision del Mar provides a garden and more. Stay connected with free WiFi in public areas. Additional perks include: - 3 outdoor pools and a children's pool - Free self parking - A 24-hour front desk, tour/ticket assistance, and meeting rooms - Luggage storage Extra amenities include: - Bathrooms with showers and free toiletries - Portable fans, daily housekeeping, and desks ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/79000000/78430000/78426900/78426837/63375e37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mar De Estrellas Tecolutla - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 361 reviews CA $140 CA $165 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=78426837&PinnedHotelID=78426837&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/9000000/8100000/8099600/8099563/d0123ef2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bon Jesús Hotel Tecolutla - Pool - Spa - Kids pool - Parking included 8.2 Very good 333 reviews CA $145 CA $171 total includes taxes & fees Apr 16 - Apr 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=8099563&PinnedHotelID=8099563&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/104000000/103590000/103585100/103585097/c58228c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Corazon de Teco Tecolutla - Pool - Parking included - Free WiFi - Bar 9.4 Exceptional 52 reviews CA $70 CA $83 total includes taxes & fees Apr 20 - Apr 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=103585097&PinnedHotelID=103585097&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/97000000/96970000/96963100/96963018/b727aea9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La MoradA una ventana al Golfo Tecolutla - Pool - Breakfast included - Free WiFi - Restaurant 9.8 Exceptional 29 reviews CA $126 CA $149 total includes taxes & fees Apr 24 - Apr 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-24&endDate=2026-04-25&selected=96963018&PinnedHotelID=96963018&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/16000000/15992000/15991969/925e313e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO Hotel Casa Blanca Martínez de la Torre - Pool - Pet friendly - Kids pool - Parking included 6.6 79 reviews CA $46 CA $58 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=15991969&PinnedHotelID=15991969&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/72000000/71400000/71390300/71390257/019c79e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bungalows Marbella Costa Esmeralda Tecolutla - Pool - Pet friendly - Kids pool - Parking included 7.8 Good 63 reviews CA $67 CA $79 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=71390257&PinnedHotelID=71390257&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/114000000/113940000/113937900/113937847/f564830b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL VALERIA Tecolutla - Pool - Kids pool - Free WiFi - Air conditioning 6.0 20 reviews CA $66 CA $78 total includes taxes & fees Apr 14 - Apr 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=113937847&PinnedHotelID=113937847&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12300000/12296200/12296110/0f3ef6b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tajín Papantla de Olarte - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 443 reviews CA $44 CA $53 total includes taxes & fees May 2 - May 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-05-02&endDate=2026-05-03&selected=12296110&PinnedHotelID=12296110&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually decorated, individually furnished, laptop workspace](https://images.trvl-media.com/lodging/18000000/17830000/17830000/17829955/8a6123bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel del Angel Inn Martínez de la Torre - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 40 reviews CA $40 CA $48 total includes taxes & fees Apr 10 - Apr 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=17829955&PinnedHotelID=17829955&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/102000000/101770000/101769300/101769215/93164c1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KIBOO IRE HOTEL TECOLUTLA Tecolutla - Pet friendly - Parking included - Free WiFi - Air conditioning 6.0 38 reviews CA $46 CA $54 total includes taxes & fees Apr 20 - Apr 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=101769215&PinnedHotelID=101769215&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=18054977&PinnedHotelID=18054977&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=18054977,78426837,8099563,103585097,96963018) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Things to do - 3 outdoor pools - Children's pool ### Family friendly - 3 outdoor pools - Children's pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting rooms ### Outdoors - Garden - On the beach ### More - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Limited room service ### More - Desk - Iron/ironing board on request - Phone - Portable fan ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### Property is also known as Resort Mision Mar Tecolutla Resort Mision Mar Mision Mar Tecolutla Resort Mision del Mar Hotel Resort Mision del Mar Tecolutla Resort Mision del Mar Hotel Tecolutla ## Frequently asked questions ### Does Resort Mision del Mar have a pool? ### How much is parking? ### What time is check-in at Resort Mision del Mar? ### What time is check-out at Resort Mision del Mar? ### Where is Resort Mision del Mar located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Resort Mision del Mar Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.6 Cleanliness ### 4.6 Location ### 6.0 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 3 8 - Good 5 6 - Okay 7 4 - Poor 2 2 - Terrible 7 ## Reviews Verified ### 8/10 Good #### Gus Mar 22, 2018 Liked: Cleanliness, staff & service #### Tiene varias áreas de aportunidad para mejorar En lo personal me dejé llevar por el nombre del hotel. Siento que fue muy caro el precio por el tipo de habitación la habitación fue muy sencilla. Muy amplia eso si, pero con muebles maltratados. Realmente lejos de una alberca y de la playa. Mi esposa embarazada y la habitación en segundo piso y sin elevador. ##### Gus Stayed 3 nights in Mar 2018 Verified ### 6/10 Okay #### Verified traveller Mar 20, 2018 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Hotel sin nada de mantenimiento, mobilirio ya viej El hotel este ubicado en una excelente zona, solo que desde que lo inaguraron hace como 10 años, NO le han invertido en mantenimiento. ##### Verified traveller Stayed 2 nights in Mar 2018 Verified ### 2/10 Terrible #### Brian Feb 28, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst Hotel/Resort Ever: Do Not Use! We saw the pictures on Expedia, and this hotel looked alright. Not luxurious, but adequate. When we arrived we were horrified. The hotel is totally run down - looks like it hasn't been attended to in about 25 years. The rooms were in poor condition (see photos), and every window was covered in tape to protect against hurricanes - except that the tape had the appearance of having been there for several years. The beds were only covered by sheets... and they were dirty! There were other issues with the hotel room, but they were nothing compared to the hotel grounds and the beach. The hotel grounds were poorly taken care of. Pools were empty of water, electric cords were loose and visible at child level, and there was - I kid you not - a garbage pit on the hotel grounds, complete with garbage and a stray dog! (Again, see photos.) The beach, if you can imagine it, was worse. It was covered in broken glass and garbage. There were random pieces of concrete. It reminded me most of the scene from Planet of the Apes where half of the Statue of Liberty was visible in the sand. I have attached photos as evidence. We had booked two nights. I couldn't convince my wife to stay for one night. We had driven 6 hours to get there - we got back in the car and drove right back to Mexico City. I asked for a refund; the hotel declined. I'll cancel the charge on my credit card. I strongly recommend staying as far away as possible from this hotel. ##### Brian Stayed 2 nights in Feb 2018 Verified ### 2/10 Terrible #### Verified traveller Feb 18, 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Malo No hay wifi en las habitaciones, poca recepción para el teléfonica, el hotel está a vacío y solicité una habitación cerca de la alberca y me dieron la que quisieron, desprendí la cama y había un part de arañas en la sabana, la habitación no tenía luz tuvieron que cambiarme a otra, por el preciso que pague de ‘mil ciento y tantos, me esperaba algo mejor ##### Verified traveller Stayed 1 night in Feb 2018 Verified ### 6/10 Okay #### Armando Nov 21, 2017 #### Pequeños detalles que hacen grandes diferencias. Pequeños detalles que hacen grandes diferencias, comparando hoteles del mismo precio en algunos te hoteles llenan el frigobar con agua, jugos o cerveza, (algunas botellas de cortesía aquí ni agua te dan) las habitaciones en general limpias y cómodas, unos cuadros para agradar a la vista no estarían de mas, una cosa muy importante señalamiento para el camino a la playa, pues si uno agarra por otro lado que el que no es, el camino es un poco rudo y al regreso no hay regaderas para quitarse la arena. Algo muy positivo, estuvimos alejados de las multitudes, disfrutamos la playa y la alberca, salimos a comer a un restaurantito cercano muy rico y económico, la diversión no se detiene por los malos detalles pero si dejan mal sabor de boca, creo que deben poner atención a los reclamos de la gente. PD: no hay Wi-fi en las habitaciones. ##### Armando Stayed 2 nights in Nov 2017 Verified ### 8/10 Good #### Arturo Aug 23, 2017 Liked: Cleanliness, staff & service, room comfort El servicio en general es bueno, la recepcionista requiere mayor disposición, es cortés pero no da un plus que cualquier visitante espera, el servicio en restaurante es bueno pero el mesero que nos atendió es bastante distraído de 2 a 3 veces tuve que pedirle que nos siguiera atendiendo. Si regresaría por que las instalaciones y la ubicación son buenas. Sólo que tuvieran más cuidado en los detalles mencionados ##### Arturo Stayed 2 nights in Aug 2017 Verified ### 4/10 Poor #### ROGELIO Aug 8, 2017 Disliked: Cleanliness #### Decepción de lugar Descuidado y un poco sucio ##### ROGELIO Stayed 1 night in Aug 2017 Verified ### 4/10 Poor #### Hilda Jun 26, 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Not good The gardens and swimming pool was the o ly thing nice in this hotel, I hope it was because they claimed to out off-season as much of the ladies at the front desk try to help the place need a lot of care ants and roaches all over the room ##### Hilda Stayed 1 night in Jun 2017 Verified ### 10/10 Excellent #### Juan Alfredo May 11, 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Hotel agradable EL HOTEL ESTUVO BIEN, TRANQUILO Y EXCELENTE PARA DESCANSAR. LO UNICO NEGATIVO FUE QUE NO TUVIMOS AGUA CALIENTE EN LA REGADERA Y EN LA RECEPCION SE EMPEÑABAN EN DECIR QUE ESTABAMOS EQUIVOCADOS. PERO FUERA DEL DETALLE DE LA REGADERA TODO ESTUVO BIEN. ##### Juan Alfredo Verified ### 6/10 Okay #### Verified traveller May 3, 2017 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### esta junto a la playa , pero no tiene playa. Un hotel al cual en verdad yo no recomenfaria a mis amigos. desde que llegas a la recepcion te recibe una señorita con cara de no quere trabajar y dudando de la reservacion. El disque restaurant que tienen es una decepcion, el bufet lo unico bueno es el cafe y la fruta. el personal que atiende totalmente desconectado de lo que es atencion de calidad, yo no buscaba una atencion personalizada, secillamente que te atendieran bien. la alberca sucia. las habietaciones limpías y seguras. el hotel pegado al mar pero no tiene playa. en fin. yo nunca regreso ahi. pero aun asi gracias a a solo una persona trabajadora de ahi que tuvo la amabilidad de sonreir. ##### Verified traveller Verified ### 8/10 Good #### Verified traveller May 2, 2017 Liked: Cleanliness Disliked: Property conditions & facilities #### hotel básico cercano de la playa hotel básico y cómodo con detalles pero en general bueno ##### Verified traveller Verified ### 6/10 Okay #### Verified traveller May 2, 2017 Disliked: Cleanliness, property conditions & facilities #### Descuidado Falta mantenimiento baños de albercas muy sucio, se descompuso la chapa de habitación sin cortina en la regadera ##### Verified traveller Verified ### 6/10 Okay #### Verified traveller Apr 20, 2017 Disliked: Room comfort #### Hotel junto a la playa Gran terreno, áreas desperdiciadas. Ofrecen WiFi y no hay, ocasionalmente se recibe señal en el área de lobby. ##### Verified traveller Verified ### 2/10 Terrible #### Marisela Apr 18, 2017 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### hotel incomodo para descansar es un fraude cuando llegue me pidieron que pagara la estancia de los menores que lleve porque según ellos no estaban considerados y tenia dos números de reservacion y se tubo que pagar 600.00 mas de lo acordado las colchones eran incomodo y no se podia descansar ##### Marisela Verified ### 2/10 Terrible #### Diana Roseline Apr 18, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésimo servicio de hoteles.com Y misión del mar Pésimo servicio tanto del hotel como de hoteles.com, no me respetaron la reservación que hice. Al llegar al hotel me dijeron que mi hora de entrada era a las 13:00 hrs y que sino se me cancelaba la reservación, situación que que ni el hotel ni hoteles.com me hicieron del conocimiento hasta el momento que llegue al hotel, y dado que no llegue a tal hora, me quede sin habitación, posteriormente me comuniqué a hoteles.com, para que me dieran solución respecto al servicio que había contratado directamentamete con ellos, y no hubo tal solución, supuestamente me ayudarían a buscar otra habitación por la zona y jamás me dieron respuesta, es más cortaron la comunicacion via telefónica. La pregunta es, cuál es la finalidad de hacer una reservación ? Si al llegar al lugar, te dicen que no la respetaron porque aparte de todo hay alta demanda por ser Semana Santa, precisamente por eso uno reserva porque se sabe que es Semana Santa y que todo tendrá cupo lleno, a efecto de no padecer en ese momento buscando hotel, pero tal parece que para la página la finalidad es apartar el lugar y en caso de que el usuario no pueda asistir entonces si penalizar, porque la penalización. Únicamente aplica para el usurario, no para la página cuando incumple los términos,entonces ya que la página incumplió con los términos establecidos se presentará la queja correspondiente ante la profeco ya que no es la primera vez que tengo este problema con hoteles.com ##### Diana Roseline Verified ### 8/10 Good #### maria nieves Apr 18, 2017 Liked: Cleanliness, staff & service, room comfort El servicio y la atención del personal en general muy buena , el lugar es agradable. Las instalaciones del hotel creo podrían tener mejor mantenimiento, en general muy bien . ##### maria nieves Verified ### 2/10 Terrible #### José cristobal Apr 17, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort UNA MALA EXPERIENCIA, CUANDO ME QUIESE REGISTRAR APROX. COMO A LAS 6 P.M DEL DIA DE LA RESERVACION ME DIJERON QUE ESTA ESTABA CANCELADA Y QUE NO TENIAN HABITACIONES. EN JUEVES Y A ESA HORA Y CON LA FAMILIA IMAGINEN COMO ME SENTI. ##### José cristobal Verified ### 2/10 Terrible #### marco Antonio Apr 16, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort No respetaron oferta, me cambiaron de habitación por una con ventilador portátil, no tenía servicio wifi, sin señal de cable ##### marco Antonio Verified ### 8/10 Good #### Verified traveller Apr 13, 2017 Liked: Cleanliness, staff & service, room comfort #### Un Hotel muy grande bien ubicado. Muy bien cada cosa que solicitabamos nos la cumplian, el personal muy competente, y las instalaciones les falta un poquito de Mantto. Es importante tener una Rampa al frente PARA QUE BAJEN A LA PLAYA PERSONAS MAYORES Y INCAPACITADOS. MUY BIEN TODO LO DEMAS. ##### Verified traveller Verified ### 10/10 Excellent #### Aurora Mar 25, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hermoso hotel a lado de la playa! Me gusto muchísimo la habitación, era amplia con muchos comodidades , tina de baño, alcoba (aunque sera en planta baja) , tv de plasma y sala. Creo que solo le falto más iluminación. ##### Aurora Verified ### 2/10 Terrible #### nancy Mar 20, 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### No me Vuelvo a quedar ahi No se puede descansar debido a que se escucha todo el reido del exerior, las habitaciones se ven viejas y deterioradas, mi tele no servia y no hicieron nada la respecto además de que no habia wi fi.... pesimo servicio para el alto precio que pague por mi estancia! ##### nancy Verified ### 10/10 Excellent #### Verified traveller Jun 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 2 nights in May 2018 Verified ### 6/10 Okay #### Verified traveller Jul 19, 2017 Liked: Staff & service Disliked: Property conditions & facilities ##### Verified traveller Stayed 2 nights in Jul 2017 Verified ### 6/10 Okay #### Alejandro Mar 26, 2017 Liked: Cleanliness Disliked: Staff & service ##### Alejandro