Title: Hotel Loma Real - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Loma Real Pet-friendly hotel with free parking connected to the convention center in Tapachula ![Outdoor pool](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/80c444bf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (MXN 270 per person)](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/8105eb84.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/d8662164.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/00696094.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/b41367fe.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Loma Real, near Bicentennial Park, offers a tranquil garden setting with outdoor dining at El Cafetal. Guests enjoy the pool and tennis courts, while practical amenities like dry cleaning and luggage storage make stays effortless. 8.2 Very good ## Popular amenities - Bar - Pool - Room service - 24/7 front desk - Breakfast available - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 19 - Nov. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=7500769&PinnedHotelID=7500769&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Standard Room, 2 Double Beds](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/e56a94a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 8.0 Very good 6 reviews ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Hair dryer Free bottled water Desk Pet friendly - 161 sq ft - Sleeps 4 - 2 Double Beds ![Deluxe Double Room](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/cdec2358.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Hair dryer Free bottled water Daily housekeeping Desk chair - 312 sq ft - Sleeps 4 - 2 Double Beds OR 2 Queen Beds ![Junior Room, 2 Queen Beds](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/84fda9b2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 2 Queen Beds ### Highlights Air conditioning Connecting rooms available LCD TV Private bathroom Hair dryer Free bottled water Daily housekeeping Desk chair - Sleeps 4 - 2 Queen Beds ![Junior Room](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/3732deee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room ### Highlights Deck/patio Air conditioning Connecting rooms available LCD TV Private bathroom Hair dryer Free bottled water Daily housekeeping - Sleeps 3 - 1 King Bed ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/a6c0932d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard 8.0 Very good 1 review - Sleeps 4 ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7510000/7500800/7500769/d3da031f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Suite Junior - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTapachula-Hotels-Loma-Real.h7500769.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTapachula-Hotels-Loma-Real.h7500769.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C14.91855%2C-92.27216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=heELTpz354SM6zHlEVeYyjaO7nc=) Carretera Costera 200 KM 244, Col Vista Hermosa, Tapachula, CHIS, 30760 #### What's nearby - Miguel Hidalgo Central Park - 3 min drive - 2.5 km - Archaeological Museum of Soconusco - 3 min drive - 2.5 km - Bicentennial Park - 4 min drive - 2.9 km - Plaza Cristal Shopping Center - 8 min drive - 3.6 km - Chiapas Port - 61 min drive - 33.5 km #### Getting around - Tapachula, Chiapas (TAP-Tapachula Intl.) - 33 min drive #### Restaurants - ‪Kam Long - ‬4 min drive - ‪Pollo Campero - ‬3 min drive - ‪Restaurante El Huacal - ‬3 min drive - ‪El Cafetal - ‬1 min walk - ‪Restaurant Bar El Pocito - ‬4 min drive ## About this property ### Hotel Loma Real Upscale hotel near Miguel Hidalgo Central Park Located close to Bicentennial Park and Plaza Cristal Shopping Center, Hotel Loma Real provides a terrace, a coffee shop/cafe, and a garden. The on-site restaurant, El Cafetal, offers breakfast, brunch, lunch, dinner, and al fresco dining. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), 2 outdoor tennis courts, and a front-desk safe - A 24-hour front desk, 6 meeting rooms, and wedding services - Guest reviews give top marks for the helpful staff Room features All 95 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Daily housekeeping, desks, and desk chairs ## Similar properties ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/40000000/39670000/39662100/39662074/4b98670c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Tapachula Tapachula - Breakfast included - Parking included - Free WiFi - Air conditioning 9.2 Wonderful 380 reviews CA $87 CA $105 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=39662074&PinnedHotelID=39662074&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1820000/1813700/1813658/8ea0ff8c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Francisco Tapachula - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 882 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1813658&PinnedHotelID=1813658&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2810000/2802800/2802739/6fe22311.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Tapachula, Chis by IHG Tapachula - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 1,004 reviews CA $114 CA $125 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=2802739&PinnedHotelID=2802739&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/36000000/35070000/35063000/35062963/50cc622d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tapachula Tapachula - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 805 reviews CA $149 CA $164 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=35062963&PinnedHotelID=35062963&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/23000000/22520000/22515500/22515410/34d7a6ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Plaza Inn Express Tapachula - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 371 reviews CA $89 CA $98 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=22515410&PinnedHotelID=22515410&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1670000/1664800/1664719/e19810bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kamico Tapachula - Pool - Breakfast included - Pet-friendly - Parking included 7.4 Good 260 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1664719&PinnedHotelID=1664719&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/10000000/9720000/9711600/9711520/fa64e0eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fénix Tapachula - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 183 reviews CA $56 CA $62 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=9711520&PinnedHotelID=9711520&HadPinnedHotel=true®ionId=-1&adults=2) ![TV](https://images.trvl-media.com/lodging/8000000/8000000/7994100/7994003/df6485cb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cervantino Tapachula - Parking included - Free WiFi - Housekeeping - 24/7 front desk 8.0 Very good 268 reviews CA $38 CA $55 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=7994003&PinnedHotelID=7994003&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393083/37d7aeac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Don Miguel Tapachula - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 149 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=2393083&PinnedHotelID=2393083&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, premium bedding, free WiFi, bed sheets](https://images.trvl-media.com/lodging/111000000/110450000/110442000/110441978/133f3aa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hortensias Hotel and Suites Tapachula - Free WiFi - Air conditioning - Parking available - Housekeeping 8.6 Excellent 37 reviews CA $58 CA $68 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=110441978&PinnedHotelID=110441978&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Onsite parking available only on request - Free secured, uncovered self parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 270 for adults and MXN 133 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - El Cafetal - El Cuatete ### Things to do - 2 outdoor tennis courts - Outdoor pool ### Family friendly - Children's games - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 6 meeting rooms - Business center - Conference center ### Outdoors - Garden - In the mountains - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant ### More - 3 floors - Banquet hall - Built in 1964 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch LCD TV ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 500 per accommodation, per day, plus a deposit of MXN 500 per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 33 lbs per pet) Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 270 for adults and MXN 133 for children - Pet deposit: MXN 500 per day - Pet fee: MXN 500 per accommodation, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and onsite parking This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention This property does not have elevators The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### Property is also known as Loma Real Hotel Loma Real Hotel Tapachula Loma Real Tapachula Hotel Loma Real Tapachula, Mexico - Chiapas Hotel Loma Real Tapachula Loma Real Hotel Loma Real Hotel Hotel Loma Real Tapachula Hotel Loma Real Hotel Tapachula ## Frequently asked questions ### Does Hotel Loma Real have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hotel Loma Real? > As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Loma Real on Dec 15, 2025 start from CA $100.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tapachula-Hotels-Loma-Real.h7500769.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Loma Real pet-friendly? > Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of MXN 500 per day and a fee of MXN 500 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Hotel Loma Real? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Hotel Loma Real? > Check-out is at noon. ### Where is Hotel Loma Real located? > Located in the heart of Tapachula, this hotel is within 3 mi (5 km) of Miguel Hidalgo Central Park, Bicentennial Park, and Plaza Cristal Shopping Center. Izapa Ruins and Chiapas Port are also within 20 mi (32 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Loma Real Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 162 8 - Good 112 6 - Okay 34 4 - Poor 15 2 - Terrible 26 ### 9.0/10 Cleanliness ### 8.6/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Milo Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good place to stay ##### Milo Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### HUGO Jun 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay in Tapachula. ##### HUGO Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Robyn Jul 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful grounds; friendly staff ##### Robyn Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Roman Jan 12, 2025 Liked: Cleanliness, amenities I like the service and hospitality. ##### Roman Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Jennifer Jul 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Loma Real is the best hotel in Tapachula. Always clean and the staff is very accommodating. ##### Jennifer Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Rony Oct 27, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful place. Y good location ##### Rony Stayed 4 nights in Oct 2023 ### 10/10 Excellent #### Manuel Feb 17, 2025 Liked: Staff & service, amenities, property conditions & facilities Excelente ##### Manuel Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Patricia Jul 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It's very clean, quiet, safe and the staff is friendly and helpful. ##### Patricia Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Amanda Sep 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an excellent place to stay. All the staff are friendly and helpful. Room is very nice and comfortable. On-site restaurant and bar are great!. I would definitely come back. ##### Amanda Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Araceli Dec 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Araceli Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Ana Apr 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great! A lot of space, nice room and great service ##### Ana Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Nancy Monzon Mar 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I live the view to Tacaná, and the marimba on Sundays! 😍😍 ##### Nancy Monzon Stayed 3 nights in Feb 2025 ### 6/10 Okay #### Mauro Oct 8, 2023 Liked: Amenities, property conditions & facilities Cleanliness, staff very polite and careening ##### Mauro Stayed 1 night in Oct 2023 ### 6/10 Okay #### John Oct 15, 2022 Liked: Cleanliness, amenities, property conditions & facilities Out of town, beautiful landscaping ##### John Stayed 1 night in Oct 2022 ### 4/10 Poor #### David Aug 23, 2025 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The room we were initially given was very poorly maintained with a leaky AC, a broken door lock, the safe locked openal and the iron literally taped back together. After changing rooms at 2am due to the AC leaking on a bed things improved but these issues were not surprising to the hotel and still were not addressed. ##### David Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Mauro Oct 13, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very professional! Cleanest quiet ##### Mauro Stayed 2 nights in Sep 2023 ### 8/10 Good #### Cleopatra Stamatio Jan 15, 2025 Liked: Cleanliness, staff & service 👍 ##### Cleopatra Stamatio Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Elsa Jun 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff there was friendly. The rooms were big and clean. The food at the restaurant was very good and reasonable prices. The landscaping can be improved. The gardens around looked unkept. I will definitely stay again at this place ##### Elsa Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Jimmie Sep 5, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was very professional. ##### Jimmie Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Veron May 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Above and Beyond This was the second time I have stayed there. Their service is excellent, they were very accommodating to us and our dog. The restaurant is excellent and I definitely would recommend staying there whenever you are in the area. Great place to stay I will definitely be back. Hopefully next time for longer than one night. ##### Veron Stayed 1 night in May 2023 ### 2/10 Terrible #### Ramiro Mar 14, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities Staff was horrible but just the front desk they want to over charge for everything nothing that I booked was correct from the room to the food but they made it seem as it was my fault for booking online wiould definitely not be staying here again ##### Ramiro Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### mark Feb 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a beautiful setting. They allow dogs(for a fee). Rooms are clean and comfortable. Shower has poor pressure. Water is warm, not hot ##### mark Stayed 2 nights in Jan 2023 ### 2/10 Terrible #### Jeana Aug 5, 2023 Disliked: Cleanliness, staff & service, amenities Rude, dirty, small, nothing comfortable (bed pillow towels etc). Would not recommend! ##### Jeana ### 8/10 Good #### mark Feb 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Other than the veteran guy who helps you with your bags at check in, the staff are somewhat emotionally removed. The front desk is too mechanical. I like the facility, location and that they allow dogs. $25/dog/night is about double what I payat most hotels in Mexico, US, and Central America. The water pressure sucks, the water is not hot, and the lighting in bathroom is poor ##### mark Stayed 1 night in Feb 2023 ### 4/10 Poor #### Alma Apr 18, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms are not like pics, they have no small fridge, bathroom toilet water tank takes long to fill ##### Alma Stayed 1 night in Apr 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - 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