Tainopark Tours and Activities

Overall, everything was great, and we had a wonderful stay. The staff, especially Liliana, was incredibly helpful, friendly, and always willing to assist with anything we needed. The only issue we experienced was that the electricity went out every night, about 3 to 4 times. Each outage caused a lot of noise when the power came back on, which made it very difficult to sleep. It would be a great improvement if the property had an emergency backup power system for guests to avoid these repeated interruptions during the night. Aside from that, we really enjoyed our stay and appreciated the excellent service from the staff.

After a long journey, you want to arrive and have your room ready; while check-in is officially at 3:00 PM, I have stayed at other properties in the Dominican Republic where the room was ready the moment I arrived. Here, I had to wait nearly three hours for it to be finished. The air conditioning didn't cool the room effectively—it barely stayed cool, even after maintenance checked it—so I didn't need to use sheets to cover myself at night. Finally, the mattresses were extremely stiff or hard—so much so that they were uncomfortable.