Swansboro Vacation Packages

Nice

Hotel was beautiful! Amenities were fantastic. Lived being able to use the bikes, wagons, pool towels for the beach. Bar and bistro were nice. Would like more food options. Free dri k tickets were a nice added benefit.

This visit to Quality Inn was horrible. We have stayed at Choice hotels for months and have even stayed at this location more than once with no issue. Unfortunately this experience was far from positive, after I got to the property there was a gentleman standing outside by a car having a private conversation but no other staff anywhere to be seen or heard. My husband was waiting with our kids at the car and I asked him to ask if the gentleman worked there. Turns out it was a staff member and I had been waiting about 15 minutes at this point. He takes my ID then asks me about a card number I don’t recognize because we had paid through Expedia so my exact card number wasn’t listed. After becoming loud and disrespectful and trying to double charge us, my husband tries to explain calmly but the staff member becomes irate claiming that my husband has a “tone” and the other staff member working coaches him while I am still standing there that they don’t have to provide customer service and can just kick us out if they feel like it. The second staff member is able to actually get us checked in while this gentleman is still irate stating that he’s “not the one” in a threatening way. The next morning my husband tries to talk with the manager and she states that all the end of shift report states is a financial issue when I showed proof of payment, in retaliation the manager placed us on the “do not rent” list and lied to Expedia. Be careful. Thankfully Expedia support is amazing.

This was a family vacation with my children and my mother who is in her 80’s. The hotel gave us a ground floor room to make things easier for her. The waffles were good. The breakfast disappeared pretty quick, but the lady working in there made sure food was replenished. On our second night, the AC stopped working. When we spoke with the staff about it, there was someone in our room within minutes to get it back on. We utilized both the pool and the laundry room. My children loved the pool. I believe the deepest point was 5’. Laundry machines are operated by quarters. It was a nice stay and we would definitely think about staying here again if we come back to Jacksonville.