Swan Hills Vacation Packages

Very bad neighborhood. Lots of homeless, drug addicts, etc. Area was run down and dirty. Heard a loud gunshot in the middle of the night. Could also hear arguing all hours of the day. Rooms were sort of clean. Finer details like the air conditioner radiator was filled with brown sludgy dust, lots of crumbs and stains of corners and floors. General items like tables, toilet and sheets were fairly clean. Hotel lobby was kept moderately clean. Place overall needs a detailed deep clean. Front desk ladies were great. Breakfast was ok but lacked any hot food such as potatoes, meat, etc. Attached buffet restaurant was convenient but very expensive. Lots of other dining options within walking distance. Overall it could of been worse, wouldn't be back but might be one of the better options for this area of Edmonton.

Lovely place to stay. Miles and John went out of their way to accommodate me. Would definitely stay here again.

When I arrived to check in, my reservation had mistakenly been given to someone else and there was initially no record of my booking. The staff took the time to investigate, found the issue, and resolved it quickly. As an apology for the inconvenience, they upgraded me to a suite, which was a nice gesture and greatly appreciated. While the check-in experience was frustrating at first, the staff handled the situation professionally and made things right.

Toilet did not work properly. Maintenance worker came up and fixed temporarily, but that only worked for 10 minutes. Called again and they gave me a plunger that didn't work. They gave me a 10% discount for my inconvenience for my two days of having to plunge the toilet every time it was flushed and I had to ask for the discount!

The property needs a facelift. Many parts of it are outdated. Staff are very friendly. Property is clean and the free buffet breakfast is appreciated.