Forfaits vacances – Susúa

3 minutes en auto des plages, 5 minutes du Rincon village, restaurant tout près sur la même rue

We enjoyed our stay overall and the location was beautiful and peaceful. However, there are a few things that I feel need improvement, especially when it comes to security. The entrance door does not have a lock, and the outside gate remained open all night, which made us uncomfortable because it seemed like anyone could walk directly into the village/property. We also had issues with some of the amenities. The deck lights did not work at all, which made the outside area very dark at night. The mini pool also was not working properly; only the lights worked. We still enjoyed our family vacation and the property itself has a lot of potential, but better security and making sure all of the advertised amenities are working would make the experience much better.

Everything is 10 times more expensive compare to any other place I visites

Overall I would stay here again. Good views for morning risers. I got to store luggage until check in which started at 4pm. Hosted communicated well. I got to check in by 3pm because I was early arrival but it depends on the host. The front desk was nice and friendly. I felt safe in this area. There was an issue with the door lock so maintenance came quickly to fix it. Also this apartment is on the 7th floor with amazing views but it is outdated. There is mold in the lights, the countertop in the kitchen was cracked, the door was broken, the rusty light in the corner didn’t work, A/C Unit leaks and it gets slippery on the balcony, and the closet was broken with wires exposed. I tried uploading photos but this option didn’t work for me. We ask to change towels but the host said only 1 towel change midway through the stay and it never came. There is a pool on property but the hot tub did not work, but got both beach towels and bathroom towels. There is blow dryer but it’s old. The convenience of the place next to Old San Juan and Condado Lagoon is the perfect spot to uber everywhere which is why I booked this spot. Also Caribe Hilton is close to rent a day pass for $100 and have 24/7 ice cream shop. There is a local market shop and Piola’s Pizza was good to eat after the beach which is a 10min walk. I would rate a 3/5 because of the location but the host needs to update the apartment with new outlets, new painted walls, and new lights. No parking onsite.

Overall the area and the views were nice. The pool was refreshing. However, it was difficult to get in touch with the management team, and we had issues with the AC, plumbing, and cockroaches. Also make sure you rent an AWH or 4WD as the hill to get in and out is steep. Upon arrival, one of the rooms AC unit was making a very loud grinding noise and was leaking everywhere. It took multiple attempts for them to reach the property managers and their solution was to turn it off. So one of our guests went without AC for a night. I took a video and sent it to management as proof. It eventually worked, but the property said that because their technicians found it working before and after our stay (regardless of the video) they would not provide anything in return for the inconvenience. Then, a surprise $495 charge came. They said we clogged the entire plumbing system within our 4 day stay and a couple of accidental toilet paper flushes. Truly feel scammed as there’s no way we could have been soley responsible for this and had only checked out (and everything was fine) a few hours before. There were also cockroaches in the bathrooms and kitchens. We killed several while on the property. Overall, I would NOT recommend staying here as the hosts were not accommodating or helpful and I feel we got scammed with the surprise charge.