Suraua Vacation Packages

The only issue I had was checking in (unless I missed something). I was unable to access the hotel entrance (door located to the right of the building) even after using the app. I walked in through the restaurant entrance and was able to find my room key in a cubby at the top of the stairs. Other than having clearer instructions with checking in, the hotel is fabulous. It's very convenient and within walking distance to bus and train stops.

We had the best room ever! Very spacious and the location is amazing, right on the ski hill. The spa is great and don't miss the very cozy bar with fireplace. The staff were excellent, very helpful getting us ski rentals and information. Loved this hotel, truly a wonderful place to stay!

Very clean large room for Lucerne. The bathroom was massive and very clean. The hotel overall almost feels like you are staying at a 5 star hotel. The staff was very friendly and helpful and about a 5 minute walk to the lake.

The staff was super friendly and accommodating. We received a very warm welcome upon check-in. It is worth noting that you need to book a regular taxi, not an Uber or Lyft, to get picked up and dropped off directly at the property. Otherwise, it's a bit of a walk with luggage. Rooms are cozy and have everything you could need. Would definitely stay there again.

A very good hotel, good location, kind and helpful staff, excellent breakfast