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Expedia-Verified Reviews
Wonderful!
4.5 of 5 guest rating
Room type Options Nightly price Book
Deluxe Room, City View
Room with view
452 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Studio, 1 King Bed, City View, Corner
Room with view
516 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, Business Lounge Access
Room with view
452 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Executive Suite, 1 Bedroom, Business Lounge Access
Room with view
925 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Executive Suite, 2 Bedrooms, Business Lounge Access, City View
Room with view
1378 square feet
1 King Bed 2 Double Beds
(Extra beds available: Crib)
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Executive Studio, Business Lounge Access
Room with view
516 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
5-star luxury hotel near Tunjungan Plaza

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business centre
Laundry facilities

Location

Located in the heart of Surabaya, this luxury hotel is within a 15-minute walk of BG Junction and Tunjungan Plaza. Grand City Surabaya and Surabaya Town Square are also within 3 mi (5 km). Surabaya Pasar Turi Station is 24 minutes by foot.

Hotel Features

Along with 4 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 407 individually furnished rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars, premium bedding, and LCD TVs.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

  • Bar/lounge
  • Free shopping center shuttle
  • Elevator/lift
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Free self parking
  • Dry cleaning/laundry service
  • Outdoor pool
  • Valet parking (surcharge)
  • Computer station
  • Conference space size (meters) - 12308
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Train station pickup (surcharge)
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Designated smoking areas
  • Pool umbrellas
  • Total number of rooms - 407
  • Number of floors - 25
  • Airport transportation (surcharge)
  • Coffee/tea in common areas
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built - 1996
  • Coffee shop or café
  • Free WiFi
  • Sauna
  • Health club
  • Nightclub
  • Children's pool
  • Safe-deposit box at front desk
  • Area shuttle (surcharge)
  • Breakfast available (surcharge)
  • Number of restaurants - 4
  • Conference space size (feet) - 132483
  • Ballroom
  • Laundry facilities
  • Spa tub
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian
  • Malay
  • Japanese
  • Chinese

Parking

Free self parking , Valet parking (surcharge)

Room Amenities

JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Free newspaper
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Individually furnished
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Number of bathrooms - 1
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Free WiFi
  • Bidet
  • Blackout drapes/curtains
  • Designer toiletries
  • Desk
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • In-room massage available
  • Premium bedding
  • Slippers
  • Separate bathtub and shower

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

JW Marriott Surabaya has 4 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Hot stone massage
  • Number of treatment rooms 3
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Minimum check-in age is 17

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No rollaway/extra beds available

No pets or service animals allowed

Cash or credit card deposit required

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: IDR 328000 for adults and IDR 164000 for children (approximately)
  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Valet parking fee: IDR 50000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

No pets and no service animals are allowed at this property.

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