In addition to an outdoor pool and a children's pool, JW Marriott Surabaya provides a health club and a spa tub. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.
A business center is on site at this 5-star property. Event facilities measuring 132483 square feet (12308 square meters) include a conference center. This luxury hotel also offers a nightclub, a sauna, and tour/ticket assistance. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours) and an area shuttle. Onsite self parking is complimentary.
JW Marriott Surabaya has designated areas for smoking.