Sunderland Vacation Packages

You have to pay for the parking even though the parking lot empty and there are not many cars

Nicely renovated and great staff

Convenient external room door made it easy walking my dog. Did not have to walk thru.obby.

Only first day I noticed after showering that the water started leaking out of the shower causing a pool a of water. I notified the front desk immediately who then contacted maintenance to fix the shower leak. 24 hours later my shower was not fixed. I had to contact the front again to ask what is going on. They sent maintenance up to my room again to look at the leak. He came to look and didn’t return for an hour. I contacted the front again to ask what is going on which is when they offered to move me. I had to repack my things and move to another room which had a smell of mildew. I bought my own air freshener and left the patio door open because I was so tired of moving around. I was not compensated for the inconvenience at all. It was almost as if they just said ok well things happen which I totally understand but at the same time it’s about giving people outstanding customer service when running a business.

Overall I had a pleasant stay at this hotel, I arrived early and they let me check in on time, The only thing I would complained is that when I asked for room cleaning, they didn’t change new towels for me everyday, some days they did refill new towels and some days they didn’t, I guess it depends on the person who do the cleaning bc I noticed it’s someone different everyday.