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6/10 Okay
Angela K.
Feb 26, 2024
Management & Accuracy of Description Hugely Disappointing
Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The unit itself is lovely and comfortable. The kitchen is stocked with everything and anything. as well as plenty of towels and supplies for the bathrooms. The bedding on the twin beds is insufficient with just one thin cover, but we found extra blankets, although one blanket reeked of cigarette smoke.Our disappointment began with phoning the management co ahead of our arrival with some simple questions like what kind of coffee maker is in the unit, and the woman taking calls couldn't answer anything, instead with annoyance, simply stating they take care of 1500 properties and don't know details. The property description states that it's walkable to downtown. Yes, it's close, yet there are no visible sidewalks on Main St, which is quite busy and dangerous, especially at night. We were also led to believe that the complex is on the bus route with a stop right outside the complex, yet, that too, was incorrect. And it's not disclosed that the nearest bus only comes 1x per hour. The management company couldn't even provide us accurate information regarding the bus lines to use to get to the ski area. Sadly, we had to drive everywhere despite the close proximity, the basis for which we chose this property. We also felt that the unit description should have mentioned the 4 flights of stairs inside the unit from the garage to the main floor. Why is the unit description so incomplete and full of errors? Furthermore, we were given incomplete info regarding the ski locker access and entry code. There's no mention as to which building to go in once at the River Run base, and then we were never told which of the 2 locker rooms to use. We were also never given the door combo to enter the locker room. Basically all we had was the locker # and locker combo.Lastly, the management company repeatedly emailed us that there were extra nights to add but never once asked us how our actual stay was going. Despite all of our frustration with the management co, we had a