Stone Gate Vineyard Tours and Activities

Our initial room was bad. They rented us a suite knowing the pull out couch was broken. They stated nothing else was available. They offered is a room with 1 bed or 2. My response was I rented a room with 3 beds. They offered 2 cots bit then we realized they wouldn’t fit in the room. They said they would do something in the morning. I was staying there for my mother’s celebration of life. I told the clerk that on the day of my mother’s service I definitely wanted to be messing with hotel rooms. The next morning, at 8am when we came down for breakfast, the clerk informed us the suite next door to ours was open so we can switch rooms. That early? Was it actually ready the night before? The second room was ok and everything worked. When I checked out they just hit a button, don’t let you see anything and says ‘ you’ll receive your receipt in your email’, no thank you I want to see what I am being charged. I got $25 discount for my troubles because that was the only note on my transaction. I wasn’t impressed but nothing I could do. About 1/2 hr later I did receive a call from the hotel that they were giving me a $100 credit. To which I really appreciate. They did what they could to improve my experience.

It took us a couple of days to be able to turn the deadbolt on the door so we had to prop a stool under the handle to feel safe at night. And when we went out during the day, the door was not sufficiently locked so a good push on it would open it. The bed is a bit uncomfortable. There was sufficient cleaning supplies in the kitchen but no extra toilet paper in the bathroom. We went to The Maple Kitchen for dinner and they only had one Blue Moon and no oranges for it. The waitress came out to tell us that the lettuce used in the salad we ordered was almost gone and could they use a different lettuce. The front desk staff was very friendly though.

I have stayed twice and plan to spend a third time before year-end.