Spratzern Vacation Packages

It’s clean and basic. Thin walls could hear running and lots of banging. Tv didn’t work properly. Had to wait to use iron

I was looking for a place in Vienna's Innere Stadt for my week in Vienna. I'm glad I chose Pension Dr Geissler. Things I enjoyed: * The location is perfect, just minutes from the subway and St Stephen's and other landmarks. * My room was really nice, had a shower (from the description I thought this was shared). Toilet was shared among 4 rooms on floor and I never had an instance where it was busy when I needed it. Room had a TV and bed was comfortable. * Included breakfast was a nice touch each morning. * I arrived late (after 11 p.m.) due to a train into town. I was nervous about this since it's after official check in hours. But when I rang the outside bell, someone immediately answered and helped me get in and up to my room. Cautions: * Initial communication could be better: when I first emailed them asking about procedure for arriving late, it took a few days for someone to respond, saying my message was in their spam. I'm not sure how to get around this, for a customer. * Breakfast is on the 8th floor (along with pension office); my room was on the 5th. Other rooms are scattered here and there in the building which is shared with other apartments and businesses. It's many stairs if you walk. There's an elevator, although at times it's fairly slow. * Towels are not changed daily -- mine were only changed when I left them on the floor. Maybe this is standard, but nothing in the room indicated it. * Plant near office/courtyard window needed watering.

No shampoo or conditioner, hair dryer wasn't working, no orin in the room and no one was onsite at night to request it. I had to wash my hair with just water and no blow dryer to dry my hair at night and had to go to my meetingbwith wrinkled shirt. Worst experience. By the way, there's no security at night. Anyone can walk in at night and come to your room. Elevator doesn't require a pass and no one is at front desk at night. Main entrance is wide open too

Great stay! Beautiful new hotel. Comfortable, clean and so quiet. Good location and easy walking distance to where you want to be. Having the bar and restaurant on site was a big bonus when we arrived jet lagged and our room wasn’t ready yet but we weren’t quite ready to take on the city. Will stay again!