Splash Pad Tours and Activities

The condo itself was clean, beautiful, and located in a safe area. The two-bedroom unit was well-appointed with quality furniture and appliances, and the welcome kit with coffee and snacks was a nice touch. Its location was also convenient—just a 4-minute drive from our church conference. Unfortunately, our stay was impacted by several operational issues. We were told that check-in instructions would be provided 30 minutes before arrival, but they never came. Upon arrival, I had to piece together information from previous communications and locate the gate and door access codes through an app I had downloaded. We also never received the parking decal or physical door key referenced in the check-in instructions. Customer support was only available by phone and, while representatives listened to our concerns, no effective resolution was provided. Without a parking decal, we were forced to park in visitor spaces to avoid towing, resulting in a daily walk of approximately 600 feet each way in business attire and dress shoes. We also noticed inconsistencies in the unit's preparation, such as missing restroom essentials in one bathroom that were available in the other. Overall, the accommodations themselves were excellent, but the communication, check-in experience, and lack of follow-through on guest issues prevented the stay from meeting expectations. One might say, these non residential apartments are a 2nd source of income for the owners with no effort to meet basic needs.

Loved the beautiful rooms, however, the street noise is pretty bad! We were not in the Printers Alley side, however even on the 10th floor we were kept up by revving car engines, loud trucks. The building is historically old and beautiful but the protection from street noise is non-existent. They do provide earplugs but even those do not provide a quiet environment. The water/coffee stations on each floor are great! We loved not wasting so many plastic bottles. The Hidden Bar was really well done for Halloween. Drinks were great! The door people (both men and women) were top notch and very welcoming. What a great touch! I wish I could say we would choose the Noelle again but sadly, the street noise issues will keep us away. If this isn’t something that would bother you, it’s a definite yes!