Soscol Gateway South Vacation Packages

The check-in process at this property was extremely frustrating and disorganized. We were required to download an app to check in, which didn’t work at all. After wasting time trying to get it to function, I went to check in at the front desk—only to find a long line of others having the same issue (about 6 people ahead of me and 10 behind). Meanwhile, my husband had to wait by the parking area because the instructions said parking check-in had to be done through the app. After a 20-minute wait, we finally reached the front desk, only to be met with a condescending receptionist. Our room wasn’t ready, and when we inquired about the warm cookies, my husband politely reached out to grab one. Instead of acknowledging him, the receptionist ignored him completely and handed them to me—despite my hands being full. Once we finally got into the room, we noticed the couch had visible stains and dirty footprints on it, which was disappointing and unhygienic. It may seem small, but it's the little things that make a difference in a guest’s experience. A simple act of courtesy, a clean room, or a warm welcome goes a long way—and unfortunately, that was missing here.

We enjoyed this property for the most part. I expected the restaurant in the hotel to feel more like a traditional restaurant, but it often felt empty, like no one was really there eating or serving. They also stop serving food at 10am, don’t start again until 4pm, and close at 10pm. It’s not a big deal since there’s a great spot to eat just 5 minutes away and plenty of options within a short drive. My only other complaint is that our room wasn’t cleaned some days, or if it was, it happened very late, one of my pet peeves. That said, the room itself was nice, and sitting by the river was absolutely wonderful.

It was an excellent stay and my kids loved it. Our party had a treasure hunt on the property and it was great for Silverado to oblige . We really had fun celebrating Janes 40th . A 5/5 resort I will say. Thanks!!!!

Loved this hotel! Would highly recommend. Only thing we did not like was the food. Very low quality and expensive. If you’re going to stay there, suggest toning out in the neighborhood, there are good dining options.

Nothing special about the property. It was quiet. Staff was cordial. We were notified that housekeeping wouldn't be coming to our room daily due to the nunber of days we stayed. We checked in Thursday and checked out Sunday. However, she did state if we needed anything to call the front desk. At check-in, we were told there would be a $100 a day resort fee and a hold for incidentals totaling $1300. The vacation was booked and paid in full, the only amount due at the property indicated on the receipt was $136 due at the property. She did mention that the charge would drop off after we checked out. We reserved a studio but it was too small. The tv was mounted on the wall in the kitchen area next to the microwave, there was a sofa that seemed too large for the space and a small dining table with 2 chairs. We spoke with the front desk and she was kind enough to move us to a 1-bedroom which gave us the space we needed. I also mentioned to her the $1300 charge, showed her the email I received and she assured me the charge would drop off. The grounds were average but some of the buildings needed pressure washing as well as the sidewalks and parking lot. Two 50 -minute, $180 massages ended up costing $490 after addiotnal fees and gratuity were added, which seems like the extra fees would have been included in the resort fee but the massage was good. I would probably choose another resort that offered more amenities to justify the costs & fees