Hotel located within Singapore Changi Airport (SIN)
Located close to Changi City Point and Singapore Expo, JetQuay Suites provides a snack bar/deli. Guests can connect to free in-room WiFi.
Other perks include:
Express check-out, express check-in, and free newspapers
Concierge services, a 24-hour front desk, and coffee/tea in the lobby
A water dispenser, smoke-free premises, and multilingual staff
Room features
All guestrooms at JetQuay Suites include perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and separate sitting areas.
Other amenities include:
Rainfall showers and free toiletries
Separate sitting areas, coffee/tea makers, and daily housekeeping
Languages
Chinese (Mandarin), English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Coffee and tea in common areas
Snack bar/deli
Things to do
TV in common areas
Family friendly
Living room
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Lockers
Water dispenser
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Turndown service
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Rainfall showerhead
Shower
Slippers
Towels provided
Food and drink
Coffee/tea maker
Free bottled water
More
Air conditioning
Connecting rooms available
Free daily newspapers
Laptop workspace
Living room
Separate sitting area
Policies
Check-in
Express check-in available
Minimum check-in age: 18
Check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Please note: This property is located within CIP Terminal, which is connected to Changi Airport Terminal 2. Guests arriving via Terminal 2 are required to pass through Immigration to enter JetQuay CIP Terminal; a valid visa is required. Guests arriving from the city must present valid ID/passport and copy of their booking confirmation at security to access CIP Terminal. Guests who book rooms with hourly usage rates are limited to a maximum of 6 hours stay from time of check-in.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property
Property is also known as
JetQuay Suites Hotel Singapore
JetQuay Suites Hotel
JetQuay Suites Singapore
JetQuay Suites Hotel
JetQuay Suites Singapore
JetQuay Suites Hotel Singapore
Frequently asked questions
Is JetQuay Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at JetQuay Suites?
This property doesn't offer parking.
What time is check-in at JetQuay Suites?
Check-in end time: anytime.
Where is JetQuay Suites located?
Located in Changi, this hotel is 2.8 mi (4.6 km) from East Coast Park and within 6 mi (10 km) of Changi City Point and Singapore Expo. Tanah Merah Ferry Terminal and Tampines Mall are also within 6 mi (10 km). F Station is 5 minutes by foot and E Station is 11 minutes.
JetQuay Suites Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The breakfast was good, a little disappointed that they didn’t have any drivers available to pick me up at my terminal but understandable since it was so late at night.
The service was excellent! A concern I saw come up in some other reviews was that it’s hard to find the property. If you go to any information desk at changi airport (granted you’re flying into Singapore) they’ll arrange for a pickup service which was very helpful especially since I was checking in late at 3:30 AM. If you’re able to call the hotel yourself I’m sure they’d handle it. The staff were so professional, they even offer a wake up service. There’s a spacious workspace lounge alongside the regular lounge with plenty of comfortable chairs, tables and TVs. I enjoyed the complimentary breakfast. I don’t ever even write reviews but my experience was so great. Thanks so much!
Verified traveller
Stayed 1 night in Jul 2019
2/10 Terrible
Verified traveller
Jul 22, 2019
Disliked: Staff & service
Booked for a night only to find out they charge in blocks of 6 hours. Complete scam.
This was in the fine print not on the cover page.
I order an over night stay which said from the 17th-18th for$80. I arrive there and they say I can only stay 6 hours max unless I pay another $80 or I get kicked out at 9pm. So I ended up paying $160 for 12 hours in a little box room which now lead me to the time of 3am in the morning where I’d have to pay even extra $$$ to stay until 5:30am when I needed to leave.
The property was very difficult to find by foot. I had a 24 hour layover in Singapore and thus was too early to check in to my next flight. As a result I was not able to access the property from within arrivals/transfers. Accessing the property from the outside by foot was difficult and involved me walking across two car parks at night and then crossing a busy street without a sidewalk or proper crossing. I wish this complication had been made clear prior to me booking. I also wish the instructions for accessing the property had been more straightforward. That being said the property itself was very nice and I have no complaints about my stay once I was actually able to find the place ...
Verified traveller
Stayed 1 night in Jun 2019
8/10 Good
Verified traveller
Travelled with family, Business traveller
Jun 16, 2019
Liked: Cleanliness, staff & service
Dear Sir,
Actually I cannot reach to hotel by taxi. Two taxi drivers do not know the hotel JetQuay. Finally I asked the Airport information people to help.
They are very much kind and they called JetQuay and I can reach by hotel car.
regards,
T.Oike
The service was exceptional. They picked me up from the airport to the hotel on my arrival and sent me to the airport on my departure in a Mercedes Benz. Free and great breakfast. The hotel employees were very helpful. They answered all my questions.
The hotel was quiet, friendly staff who went above and beyond. The service attendant Jay Van Bay gave us a 5 star service from the beginning to the end of our stay.
The shower facility is a shared bathroom. Towels are not available in the shower and must request for towel at the front desk.
Verified traveller
Stayed 1 night in Feb 2019
2/10 Terrible
JoeMaze, albany
Business traveller
Mar 6, 2019
Liked: Staff & service
Disliked: Property conditions & facilities
tiny rooms - almost like cubicle
no in room bathroom facilities and this was not highlighted
difficult to access. theres no way of getting from the terminal to the CIP complex where the property is. as it is secured within a guarded complex