Shoppers Plaza Tours and Activities

Parking. 32.00 is steep when you are paying price for room. Booked thru third party which I didn’t know I did. Tv didn’t work. Called desk. Sent two guys up. First one had no idea what to do. Sent second guy who stated he was housekeeping. Took tv off wall and never came back. My husband fixed t.v. As it sat on counter.

We stayed at the Joinery Hotel in Pittsburgh and unfortunately, it didn’t live up to expectations. The air conditioning in our room was POOR — it barely worked and left the room feeling stuffy and musty the entire time. The location also wasn’t quite as “downtown” as we expected; it was a bit farther from the main attractions than we expected, so expect to be walking or driving more. We were also really looking forward to the rooftop terrace, but it was closed during our stay with no notice, which was disappointing. Overall, the hotel just didn’t meet the standard I usually associate with Hilton properties. For the price and brand name, I expected a more comfortable and polished experience. On the pulse side we did have really great bartenders and drinks at Millhouse

The customer service was not consistent. While the valet and bell hops were very timely and professional, there was a lack of professionalism at the coffee station in the morning.