Title: Hotel New Palace - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=33795276&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel New Palace Travelers can pedal through the area on rental bikes or take advantage of convenient laundry facilities after a day of exploration at this comfortable hotel. ## Photo gallery for Hotel New Palace ![Property amenity - Hotel New Palace (Shingu)](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/2876e9c8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Down comforters, desk, blackout drapes, free WiFi - Hotel New Palace (Shingu)](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/w1274h900x0y0-084d1ae7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Hotel New Palace (Shingu)](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/56e13879.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (JPY 1540 per person) - Hotel New Palace (Shingu)](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/7588fd7e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel New Palace (Shingu)](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/603772bf.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel New Palace combines comfort with practicality. Guests enjoy WiFi, start mornings with a buffet breakfast, and dine at the on-site restaurant. The bike rental service makes local exploration easy, and the well-maintained property consistently earns positive reviews. ## Reviews 8.6 Excellent ## Popular amenities - Free WiFi - Restaurant - Air conditioning - Laundry - Housekeeping ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Single Twin Room, Non Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/886101a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Twin Room, Non Smoking 9.0 Wonderful 14 reviews ### Highlights Air conditioning Heating Refrigerator LCD TV Down duvet Blackout drapes/curtains Shower/tub combination Bidet - City view - 248 sq ft - Sleeps 2 - 1 Twin Bed and 1 Large Twin Bed ### View all photos for Single Twin Room, Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/886101a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Twin Room, Smoking 8.0 Very good 3 reviews ### Highlights Air conditioning Heating Refrigerator LCD TV Down duvet Blackout drapes/curtains Shower/tub combination Bidet - 237 sq ft - Sleeps 2 - 1 Twin Bed and 1 Large Twin Bed ### Twin Room-Non-Smoking - Sleeps 2 ### View all photos for Single Room - Non-smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/8039718d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - Non-smoking - Sleeps 1 ### View all photos for Double Room-Non-Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/cfb95e8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room-Non-Smoking - Sleeps 2 ### View all photos for Single Twin Room, Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/294096bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Twin Room, Smoking - Sleeps 2 ### View all photos for Single Room-Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/8039718d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room-Smoking 8.0 Very good 1 review - Sleeps 2 ### View all photos for Double Room-Smoking ![Down comforters, desk, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/34000000/33800000/33795300/33795276/cfb95e8a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room-Smoking - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FShingu-Hotels-HOTEL-NEW-PALACE.h33795276.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FShingu-Hotels-HOTEL-NEW-PALACE.h33795276.Hotel-Information) ## About the area Shingu is home to Hotel New Palace. The area's natural beauty can be seen at Sacred Sites and Pilgrimage Routes in the Kii Mountain Range and Yoshino-Kumano National Park, while Sato Haruo Memoria Museum and Kiwacho Mine Museum are cultural highlights. [Visit our Shingu travel guide](https://www.expedia.ca/Shingu.dx553248624895062266) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C33.72798%2C135.99149&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ivq8v8hsuWExrSMVjVzKwbRtFhs=) 7683-18 Shingu, Shingu, Wakayama, 6470081 ### What's nearby - ![Nachi Shrine and Nachi Fall](https://images.trvl-media.com/place/6139809/bbff44e4-e35e-41ac-b946-ee22310e0e93.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sacred Sites and Pilgrimage Routes in the Kii Mountain Range 8 min walk \- 0.7 km - ![Nachi Shrine and Nachi Fall](https://images.trvl-media.com/place/6139809/bbff44e4-e35e-41ac-b946-ee22310e0e93.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Yoshino-Kumano National Park 6 min drive \- 2.0 km - Kumano Hayatama Taisha 12 min walk \- 1.0 km - Sato Haruo Memoria Museum 12 min walk \- 1.0 km - Kamikura Shrine 17 min walk \- 1.5 km ### Getting around - Kii-Katsuura Station 24 min drive ### Restaurants - マジックピエロ 1 min walk - 丹福 1 min walk - 東宝茶屋 5 min walk - 焼肉たなか 2 min walk - 鳥好 3 min walk ## About this property ### Hotel New Palace Property highlights Hotel New Palace provides amenities like laundry facilities and a restaurant. Stay connected with free in-room WiFi. Other perks at this hotel include: - Buffet breakfast (surcharge), bike rentals, and smoke-free premises - Luggage storage, an elevator, and a TV in the lobby - A banquet hall, a vending machine, and free newspapers - Guest reviews speak well of the overall condition Room features All 93 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and free newspapers. More conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with deep soaking tubs and toilets with electronic bidets - 21-inch LCD TVs with digital channels - Refrigerators, heating, and daily housekeeping ## Similar properties ![Hot springs](https://images.trvl-media.com/lodging/10000000/9780000/9777400/9777380/727c0945.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAMENOI HOTEL NACHI KATSUURA KUMANO KODO Katsuura - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 217 reviews CA $129 CA $145 total Mar 3 - Mar 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=9777380&PinnedHotelID=9777380&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/68000000/67510000/67502000/67501937/2f09cc16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Urashima Katsuura - Spa - Parking included - Free WiFi - Restaurant 8.6 Excellent 323 reviews CA $280 CA $312 total Mar 17 - 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Breakfast included - Free WiFi - Air conditioning - Parking available 9.4 Exceptional 46 reviews CA $70 CA $77 total Mar 1 - Mar 2 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=113001414&PinnedHotelID=113001414&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=33795276&PinnedHotelID=33795276&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=33795276,9777380,67501937,27566677,23365227) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 1,540 per person - A restaurant ### Things to do - Bicycle rentals - TV in common areas ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Shared microwave - Vending machine ### Guest services - Housekeeping (daily) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter ### Bathroom - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 21-inch LCD TV with digital channels ### Food and drink - Electric kettle - Refrigerator - Tea bags/instant coffee ### More - Air conditioning - Desk - Free daily newspapers - Heating ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions The front desk is open daily from 6:00 AM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds This property does not allow children ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 1540 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as HOTEL NEW PALACE Shingu NEW PALACE Shingu HOTEL NEW PALACE Hotel HOTEL NEW PALACE Shingu HOTEL NEW PALACE Hotel Shingu ## Frequently asked questions ### Is Hotel New Palace pet-friendly? ### How much does it cost to stay at Hotel New Palace? ### How much is parking? ### What time is check-in at Hotel New Palace? ### What time is check-out at Hotel New Palace? ### Where is Hotel New Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel New Palace Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.2 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 116 8 - Good 95 6 - Okay 26 4 - Poor 1 2 - Terrible 6 ## Reviews ### 8/10 Good #### william Mar 16, 2025 Liked: Amenities This was a nice place to stay. Great breakfast and good location. ##### william Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Naomi Oct 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms are bigger compared to typical ones in Japan. Love the onset. ##### Naomi Stayed 1 night in Oct 2025 ### 8/10 Good #### Kevin Mar 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and we had a room with view over castle ruins. Easy to walk to Grand Shrine. Rooms were a good size for Japan ##### Kevin Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Pamela Mar 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel New Palace is a real gem in Shingu I am so happy I found Hotel New Palace. The rooms are clean and large, staff is gracious, breakfast is really good. The onsen is a bonus. So nice for a relaxing soak every evening. I would definitely recommend this hotel and will stay here in the future if I return to Shingu. ##### Pamela Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Casey Nov 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Nice big, new, clean room. Amazing breakfast buffet. Convenient walk to the station, castle ruins, and Taisha. A little confusing at first because you enter on the ground floor by the parking garage, but the check in lobby is on the third floor. Just go up and have a nice stay. ##### Casey ### 10/10 Excellent #### Man Wai Oct 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities good location ##### Man Wai Stayed 1 night in Oct 2025 ### 8/10 Good #### jose Apr 19, 2025 Liked: Cleanliness Nice hotel for a reasonable cost ##### jose Stayed 2 nights in Apr 2025 ### 8/10 Good #### Andrew Oct 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities An enjoyable stay with nice helpful staff, thanks ##### Andrew Stayed 1 night in Oct 2023 ### 6/10 Okay #### Kathy Aug 24, 2025 The hotel is ideal to use as a base for Kumano Kodo trail as it is has regular buses to all the tourist areas. The hotel is quite basic but this is a small town. I would encourage all to try the local restaurants which look like they may or may not be open but be brave and you will eat some amazing food. The Tourist Info Centre is excellent and very helpful - with english speaking offering. ##### Kathy Stayed 2 nights in Aug 2025 ### 8/10 Good #### Chung-Yin May 9, 2024 Liked: Cleanliness, staff & service, amenities Nice location, just 7 mins walk from JR station ##### Chung-Yin Stayed 1 night in May 2024 ### 2/10 Terrible #### May Nov 17, 2025 Disliked: Cleanliness, amenities, property conditions & facilities A big cockroach was crawling on the bed when I lifted the comforter. Luckily, my husband was with me and killed the pest. I informed the front desk, but besides some insincere apologies, nothing was done. I had to ask the receptionist to come to the room to remove the pest and change the bed linens. I was glad it was just a one-night stay. I will never return, even if it were a free stay—no way. ##### May Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jeffrey Feb 17, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a great value for the money if you decide to stay in Shingu. Rooms are clean and comfortable. It is Japanese business hotel so it runs efficiently and smoothly. The area is not aesthetically pleasing but it has all you need in regards to restaurants and shops to pick up stuff. Highly recommended. ##### Jeffrey Stayed 1 night in Feb 2023 ### 8/10 Good #### yoshifumi Sep 6, 2024 Liked: Cleanliness, staff & service, property conditions & facilities good ##### yoshifumi Stayed 1 night in Sep 2024 ### 8/10 Good #### JUNKO Feb 23, 2026 清潔 ##### JUNKO Stayed 1 night in Feb 2026 ### 10/10 Excellent #### awazu Nov 11, 2025 Liked: Cleanliness, staff & service, amenities お部屋も広くて、コスパ良く、快適に過ごせたのと大きくないけど浴場があって良かったです。 ##### awazu Stayed 1 night in Nov 2025 ### 8/10 Good #### Masao Oct 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 大浴場があるのがとてもいいです。混んでいて喫煙の部屋しか取れなかったのが残念。 ##### Masao Stayed 1 night in Oct 2025 ### 2/10 Terrible #### LINYUAN Oct 5, 2025 Disliked: Staff & service, property conditions & facilities, room comfort 前台人員服務態度不禮貌， 我持一張訂單，訂兩個房間， 前台人員竟分給我們不同樓層的房間，請他調整，竟然不允，怪我兩個方間的姓名不是同一個人。 怎麼會這樣處理呢？ 我跟他說這樣的話我們聯繫不便，請他調整到同一樓層，他就用翻譯機說我是「不良的旅客」！ 前台服務給了鑰匙和朝食券而已，對備品/設施/環境 完全沒有介紹！ 要問才告知，且是問一答一，非常不親切，去日本旅行30年，第一次經歷過的如此不善的日本服務人員。 我無奈的進入房間，房間大而無當：塞了3張大床，桌椅陳設老舊/笨重，即使要挪張椅子都十分費力！ 洗衣房煙味重，洗衣機的費用比任何旅社都貴！ 總之：我再也不會訂這一間旅社了。 ##### LINYUAN Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Kazuhito Sep 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities 部屋も広く良かった。 ただ、バスタオルはもう少し大きくて厚手のものがいいかもしれません。 自動チェックイン、チェックアウトなのでスタッフと全く会話してないので、評価のしようがありません。 ##### Kazuhito Stayed 1 night in Sep 2025 ### 8/10 Good #### Carter Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### j良いホテルここしないです 朝大浴場も使えたら最高です。 ##### Carter Stayed 1 night in Jul 2025 ### 2/10 Terrible #### YUKA Jun 3, 2025 Disliked: Cleanliness, property conditions & facilities トイレが臭い ##### YUKA Stayed 1 night in May 2025 ### 10/10 Excellent #### miyazono Jun 1, 2025 Liked: Cleanliness, amenities, property conditions & facilities 綺麗に清掃されており気持ちよく過ごせました。 フロントの男性の方やレストランの方が優しく対応してくれました。 特に朝ごはんの種類が豊富で野菜もシャキシャキしていて美味しかったです。 マッサージチェアが無料で使え旅の疲れがだいぶ癒されました。 機会があればぜひまた泊まりたいです。 ##### miyazono Stayed 1 night in May 2025 ### 8/10 Good #### Shinya Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 広くてゆったり出来ました。 清潔感もあり良かったです。 ##### Shinya Stayed 2 nights in Dec 2024 ### 8/10 Good #### CHIHSHEN Jan 28, 2025 Liked: Staff & service 浴缸水很小之外，其餘不錯。 ##### CHIHSHEN Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Kohei Jan 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities シングルの部屋が広い。スペースに余裕があって過ごしやすい部屋でした。新宮駅から徒歩5分でアクセスもいいです。 ##### Kohei Stayed 1 night in Jan 2025 ### 6/10 Okay #### Yukiko Jan 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 清潔感があり、周辺も静かで良かったです。 ##### Yukiko Stayed 1 night in Jan 2025 ## 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