- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack
Stayed 3 nights in Feb 2020
Overview of The Portman Ritz-Carlton, Shanghai
Photo gallery
Guest reviews
Excellent
455 reviews
Guests rated this property 4.4/5 for cleanliness.
Amenities
- Pool
- Free WiFi
- Air Conditioning
- Spa
Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai
What's nearby
Shanghai Centre1 min walk
Jing'an Temple9 min walk
Former French Concession11 min drive
Shanghai (SHA-Hongqiao Intl.)23 min drive
Choose dates to view prices
Club Deluxe City View, Club Level, 1 King
Photos of Club Deluxe City View, Club Level, 1 King
Club Deluxe City View, Club Level, 1 King
5/5 guest room ratingShow detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Premier Suite, 1 Bedroom, View (Skyline View)
Photos of Premier Suite, 1 Bedroom, View (Skyline View)
Premier Suite, 1 Bedroom, View (Skyline View)
5/5 guest room ratingShow detailsRoom amenities
- 845 sq ft
- City view
- Sleeps 3
Deluxe Room, 1 King Bed, City View
Photos of Deluxe Room, 1 King Bed, City View
Deluxe Room, 1 King Bed, City View
4/5 guest room ratingShow detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Deluxe Room, 1 King Bed
Photos of Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
4.6/5 guest room ratingShow detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
Photos of Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
Club Premier Suite, Club level, 1 Bedroom Suite, 1 King
5/5 guest room ratingShow detailsRoom amenities
- 845 sq ft
- City view
- Sleeps 3
Club Business Studio, Club level, Larger Studio, 1 King
Photos of Club Business Studio, Club level, Larger Studio, 1 King
Club Business Studio, Club level, Larger Studio, 1 King
Show detailsRoom amenities
- 517 sq ft
- City view
- Sleeps 3
Deluxe Room, 1 King Bed (Skyline View)
Photos of Deluxe Room, 1 King Bed (Skyline View)
Deluxe Room, 1 King Bed (Skyline View)
5/5 guest room ratingShow detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Club Skyline View, Club level, 1 King
Photos of Club Skyline View, Club level, 1 King
Club Skyline View, Club level, 1 King
Show detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Deluxe Room, 2 Single Beds
Photos of Deluxe Room, 2 Single Beds
Deluxe Room, 2 Single Beds
5/5 guest room ratingShow detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Deluxe Room, 2 Single Beds
Photos of Deluxe Room, 2 Single Beds
Deluxe Room, 2 Single Beds
Show detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Club Deluxe City View, Club level, City view
Photos of Club Deluxe City View, Club level, City view
Club Deluxe City View, Club level, City view
Show detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Premier Suite, 1 Bedroom
Photos of Premier Suite, 1 Bedroom
Premier Suite, 1 Bedroom
5/5 guest room ratingShow detailsRoom amenities
- 845 sq ft
- City view
- Sleeps 3
Club Skyline View, Club level, High floor
Photos of Club Skyline View, Club level, High floor
Club Skyline View, Club level, High floor
Show detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
Club Business Studio, Club level, Larger Studio, High floor
Photos of Club Business Studio, Club level, Larger Studio, High floor
Club Business Studio, Club level, Larger Studio, High floor
Show detailsRoom amenities
- 516 sq ft
- City view
- Sleeps 3
Deluxe Room, 2 Single Beds (Skyline View)
Photos of Deluxe Room, 2 Single Beds (Skyline View)
Deluxe Room, 2 Single Beds (Skyline View)
Show detailsRoom amenities
- 409 sq ft
- City view
- Sleeps 3
About this area
Shanghai
Located in Jing'an neighbourhood, The Portman Ritz-Carlton, Shanghai is connected to a shopping centre. Jing'an Temple and People's Square are notable landmarks, and travellers looking to shop may want to visit Xintiandi Style Shoppping Centre and Nanjing Road Shopping District. Check out an event or a game at Mercedes Benz Arena, and consider making time for Yu Garden, a top attraction not to be missed. Our guests appreciate the hotel's central location.
What's nearby
- Shanghai Centre - 1 min walk
- Jing'an Temple - 9 min walk
- People's Square - 7 min drive
- Former French Concession - 11 min drive
- Tianzifang - 12 min drive
Getting around
- Shanghai Railway Station - 5 min drive
- Jing'an Temple Station - 8 min walk
- Shanghai (SHA-Hongqiao Intl.) - 23 min drive
Restaurants
- Portman's — 1 min walk
About this property
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
Parking and public transport
Self parking: CNY 180 per night
Electric car charging station
Limited parking spaces
Parking height restrictions apply
Return train station shuttle (surcharge)
Limo/town car service
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 for adults and CNY 137 for children
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service
Things to do
Aerobics classes
Fitness centre
Indoor pool
Lifeguards on site
Outdoor pool
Sauna
Shopping centre
Shopping
Spa services
Hot tub
Steam room
Family friendly
Dry-cleaning service
Free cots/infant beds
Corner/local shop
Indoor pool
Laundry facilities
Outdoor pool
Conveniences
ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Corner/local shop
Lockers available
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services
Languages spoken
Chinese
English
Business services
11 meeting rooms
Business centre
Computer station
Conference centre (60666 square feet of space)
Outdoors
Lifeguards on site
Spa
3 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs available on site
More
Smoke-free property
Room amenities
Bedroom
Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Climate control (heating)
Linens
Pillow menu
Pillow-top mattress
Premium bedding
Bathroom
Bathrobes
Hairdryer
Separate bathtub and shower
Towels
Entertainment
32-inch TV
TV/satellite channels
Food and drink
Electric kettle
Free bottled water
In-room dining only
Minibar
More
Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe
Slippers
Turndown service
Policies
Check-in
Check-in between 2:00 PM and midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CNY 699.6 per night.
Free cots (infant beds)
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Cash deposit: CNY 5000 per day A damage deposit of CNY 1000 will be collected before check-in.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: CNY 274 for adults and CNY 137 for children (approximately)
- Self-parking fee: CNY 180 per night
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: CNY 699.6 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 533807
We should mention
This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Guests under 18 years old are not allowed in the health club, fitness facility or spa tub
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Frequently asked questions
Guest reviews
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, staffs are friendly
Stayed 2 nights in Dec 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very basic hotel
Very basic hotel
Stayed 1 night in Dec 2019
- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities, room comfort
Below expectations
We’ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesn’t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.
Stayed 1 night in Dec 2019
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