expedia

Overview of The Portman Ritz-Carlton, Shanghai

Photo gallery

Guest reviews

4.4 / 5Excellent
455 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

Popular LocationShanghai Centre1 min walk
Popular LocationJing'an Temple9 min walk
Popular LocationFormer French Concession11 min drive
AirportShanghai (SHA-Hongqiao Intl.)23 min drive

Choose dates to view prices

  • Club Deluxe City View, Club Level, 1 King

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Premier Suite, 1 Bedroom, View (Skyline View)

    5/5 guest room rating

    Room amenities

    • 845 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 1 King Bed, City View

    4/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Premier Suite, Club level, 1 Bedroom Suite, 1 King

    5/5 guest room rating

    Room amenities

    • 845 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Business Studio, Club level, Larger Studio, 1 King

    Room amenities

    • 517 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 1 King Bed (Skyline View)

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Skyline View, Club level, 1 King

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 2 Single Beds

    5/5 guest room rating

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 2 Single Beds

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Deluxe City View, Club level, City view

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Premier Suite, 1 Bedroom

    5/5 guest room rating

    Room amenities

    • 845 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Skyline View, Club level, High floor

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details
  • Club Business Studio, Club level, Larger Studio, High floor

    Room amenities

    • 516 sq ft
    • City view
    • Sleeps 3
    Show details
  • Deluxe Room, 2 Single Beds (Skyline View)

    Room amenities

    • 409 sq ft
    • City view
    • Sleeps 3
    Show details

About this area

Shanghai

Located in Jing'an neighbourhood, The Portman Ritz-Carlton, Shanghai is connected to a shopping centre. Jing'an Temple and People's Square are notable landmarks, and travellers looking to shop may want to visit Xintiandi Style Shoppping Centre and Nanjing Road Shopping District. Check out an event or a game at Mercedes Benz Arena, and consider making time for Yu Garden, a top attraction not to be missed. Our guests appreciate the hotel's central location.

Map
Popular Location

What's nearby

  • Shanghai Centre - 1 min walk
  • Jing'an Temple - 9 min walk
  • People's Square - 7 min drive
  • Former French Concession - 11 min drive
  • Tianzifang - 12 min drive

Getting around

  • Shanghai Railway Station - 5 min drive
  • Jing'an Temple Station - 8 min walk
  • Shanghai (SHA-Hongqiao Intl.) - 23 min drive

Restaurants

  • Portman's — 1 min walk

About this property

The Portman Ritz-Carlton, Shanghai

Luxury hotel connected to the convention centre in Jing'an, walk to Jing'an Temple
This smoke-free hotel features a restaurant, an indoor pool and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 593 individually decorated rooms provide free WiFi, free wired Internet and pillowtop beds. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Portman Ritz-Carlton, Shanghai offers 593 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Satellite televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: CNY 180 per night
Electric car charging station
Limited parking spaces
Parking height restrictions apply
Return train station shuttle (surcharge)
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 274 for adults and CNY 137 for children
1 restaurant and 1 coffee shop/cafe
1 bar
24-hour room service

Things to do

Aerobics classes
Fitness centre
Indoor pool
Lifeguards on site
Outdoor pool
Sauna
Shopping centre
Shopping
Spa services
Hot tub
Steam room

Family friendly

Dry-cleaning service
Free cots/infant beds
Corner/local shop
Indoor pool
Laundry facilities
Outdoor pool

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Corner/local shop
Lockers available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English

Business services

11 meeting rooms
Business centre
Computer station
Conference centre (60666 square feet of space)

Outdoors

Lifeguards on site

Spa

3 treatment rooms
Body treatments
Couples treatment room(s)
Facials
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs available on site

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Climate control (heating)
Linens
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Bathrobes
Hairdryer
Separate bathtub and shower
Towels

Entertainment

32-inch TV
TV/satellite channels

Food and drink

Electric kettle
Free bottled water
In-room dining only
Minibar

More

Connecting rooms available
Desk
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CNY 699.6 per night.
Free cots (infant beds)

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 274 for adults and CNY 137 for children (approximately)
  • Self-parking fee: CNY 180 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 699.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Guests must contact this property in advance to reserve rollaway/extra beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 533807

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or spa tub without adult supervision
Guests under 18 years old are not allowed in the health club, fitness facility or spa tub

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Can I cancel my reservation for free at The Portman Ritz-Carlton, Shanghai and receive a full refund?
Yes, The Portman Ritz-Carlton, Shanghai offers free cancellation on select room rates, because flexibility matters! Please refer to The Portman Ritz-Carlton, Shanghai cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Portman Ritz-Carlton, Shanghai?
As of May 31, 2020, prices found for a 1-night stay for 2 adults at The Portman Ritz-Carlton, Shanghai on Jul 1, 2020 start from CA $170, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Does The Portman Ritz-Carlton, Shanghai have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is The Portman Ritz-Carlton, Shanghai pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for CNY 180 per night. Limited spots are available.
What time is check-in at The Portman Ritz-Carlton, Shanghai?
Check-in is from 2:00 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is this property located?
Located in Jing'an, this luxury hotel is 0.5 mi (0.8 km) from Jing'an Temple, and within 3 mi (5 km) of People's Square and Nanjing Road Shopping District. Shanghai Museum and Xintiandi Style Shoppping Centre are also within 3 mi (5 km). Jing'an Temple Station is 8 minutes by foot and West Nanjing Road Station is 11 minutes.

Guest reviews

4.4
Excellent
5 - Excellent
259
4 - Good
139
3 - Okay
29
2 - Mediocre
15
1 - Poor
13
4.4
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jack

Stayed 3 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, staffs are friendly

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2019

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very basic hotel

Very basic hotel

Stayed 1 night in Dec 2019

2/5

  • Liked: Cleanliness
  • Disliked: Staff & service, property conditions & facilities, room comfort

Below expectations

We’ve been there as a couple and we wanted to spend a Magic night in Shanghai, but the experience was way below pair expectations. It doesn’t seem to be at Ritz, service and people are very cold and not supportive. The hotel is comparable to any standard hotel 4 stars that you can find in Shanghai.

Stayed 1 night in Dec 2019