Selam City Mall Tours and Activities

breakfast is good the staff is is more than well come and the room is very clean

Lovely and helpful staff. However the hot water was not working and some days no water was coming from the shower. The room was also very cold, but the staff did their best to bring heaters. They also supported us when we were unwell. We ended up leaving early, and unfortunately no refund was provided. However the staff are lovely people.

Overall, this is one of the better hotels I have stayed at in Addis Ababa. The staff are excellent, the hotel is clean, the rooms are spacious, and breakfast offers a good variety of choices. However, there are a few areas that need attention to bring the hotel up to the standard its other facilities and services suggest. The parking garage is quite tight, making it difficult to enter and exit comfortably. Improving the accessibility and maneuverability of the parking area would be helpful. There was an unpleasant smell coming from the shower at the beginning of each use. It seemed to be related to the plumbing, possibly connected to the toilet drainage system. I had to run the water for several minutes before the smell subsided. The staff kindly offered to change my room, which I appreciated. However, after speaking with another guest who was experiencing the same issue, I declined the offer, as it appeared to be a more general plumbing problem rather than an issue specific to my room. I recommend that the hotel investigate and address the underlying cause. There is very little space in the bathroom to place toiletries and personal items. The gap between the washbasin and the wall could be used more effectively by installing a small shelf or a simple wooden or plastic platform.The spa and sauna facilities seem to have been treated as an afterthought and are not maintained or managed to the standard expected of the hotel. The shower area is poorly maintained,