Scheepvaartkwartier Vacation Packages

Overall, we had a great experience. The location is very convenient, the staff were friendly, and the room felt clean and quite spacious for two people. The shower was comfortable, and the in-room amenities were good quality. Just two minor notes regarding the bed - the mattress was a little too soft for us, and I could occasionally feel the springs while sleeping. The pillows were also more like couch-style pillows, which were not the most comfortable for sleeping. That said, we still enjoyed our two-night stay in Rotterdam. I would happily stay here again if visiting the city and would recommend this hotel to friends and family.

Room was great, very clean, comfy bed. Customer service was lacking unfortunately. Check-in was slow but ok. The girl at the desk mentioned a new system being the cause of the delay. There were a few people waiting but only one person behind the desk. Checkout was actually terrible. We left early, about 6am. The girl behind the desk had headphones on and didn't remove them until we were right at the desk (she did see us coming). I had to tell her the room number three times in the space of 5 minutes. It took her a while to 'log into the system'. I mentioned we needed to catch a train and that we had paid on arrival. Perhaps she could email me if anything else was needed. She said she couldn't allow us to leave until she checked the room on the system. Frankly, she needs to be taught some manners. Have never had a reply like this! Very disappointing as up until that point, the experience had been great. I'd probably consider going back but I'd be very mindful of staff and their attitude.

Fairly clean rooms/common areas. The staff were attentive

Clean room, shop nearby

A sincere thank you to Staff and the helpful Manager for assistance with logistics and timing. HNH Rotterdam has comfortable basic accomodation at a reasonable and fair cost. The decor was pleasantly surprising and featured a variety of creative designs. Located close to Rotterdam Central Station makes it convenient to access from local trains. I’ll definitely try booking here again.