Title: Authent Hotel Otaru - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Authent Hotel Otaru Hotel with 3 restaurants, 7-minute walk to Otaru Canal ![Exterior](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/f41bd15d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Elevator](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/a2cfbf3d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Authent Suite(for 2 person) Non Smoking (54 square meter) | City view](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/32b58ebf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/6822d0b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (JPY 3000 per person)](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/a7b8850b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Authent Hotel Otaru, near the scenic Otaru Canal, offers thoughtful amenities like a coffee shop/café and dry cleaning services. Guests can book spa massages or enjoy French dishes at one of three restaurants. Visitors praise the helpful staff and well-maintained property. 8.6 Excellent ## Popular amenities - Parking available - Spa - Room service - Bar - Breakfast available - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 4 - Nov. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=6906453&PinnedHotelID=6906453&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 23 of 23 rooms ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/93ad326a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi Double Room - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/0afd79c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room - Sleeps 4 ![Double Room(for 2 person) Non Smoking(18 square meter)](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/a806fcee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room(for 2 person) Non Smoking(18 square meter) 8.6 Excellent 17 reviews ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 193 sq ft - Sleeps 3 - 1 Queen Bed ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/b2db3298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room(for 2 person) Non Smoking(27 square meter) 9.0 Wonderful 19 reviews ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 290 sq ft - Sleeps 4 - 2 Large Twin Beds ![2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter)](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/74579edd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Single Beds with 1 Extra Bed(for 3 person) Non Smoking(27 square meter) 8.6 Excellent 18 reviews ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 291 sq ft - Sleeps 5 - 2 Large Twin Beds and 1 Twin Murphy Bed ![Deluxe Twin Room(for 2 person) Non Smoking(37 square meter)](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/03c53dca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room(for 2 person) Non Smoking(37 square meter) 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 398 sq ft - Sleeps 4 - 2 Large Twin Beds ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/b2db3298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room(for 1 person) Non Smoking(27 square meter) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 291 sq ft - Sleeps 1 - 2 Twin Beds ![Living area](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/1b0d739d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Room A - Sleeps 2 ![Bathroom](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/c39c92eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Room B - Sleeps 2 ![Bathroom](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/f9b4191a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Room C - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/ed06f61a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Barrier-Free Room - Sleeps 2 ![Authent Suite(for 2 person) Non Smoking (54 square meter)](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/049d6bd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Authent Suite(for 2 person) Non Smoking (54 square meter) ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 581 sq ft - Sleeps 4 - 2 Large Twin Beds ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/83ef0bd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi-double bedroom(for 1 person)Non Smoking(18 square meter) 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 194 sq ft - Sleeps 1 - 1 Double Bed ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/83ef0bd5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi-double bedroom(for 2 person) Non Smoking(18 square meter) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Refrigerator LED TV Down duvet Separate bedroom Rainfall showerhead - 194 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/706b70d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/93ad326a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - Sleeps 1 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/81cb54bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Authentic Suite Salon Class Floor - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/ccfbeefe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/97e98b1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### ROYAL SUITE - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/8ec6ec49.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room（single Use） - Sleeps 1 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/ca07159f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi Double Room（Double Occupancy） - Sleeps 2 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/16cfcbc0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room - Sleeps 3 ![1 bedroom, down comforters, desk, soundproofing](https://images.trvl-media.com/lodging/7000000/6910000/6906500/6906453/b9e6ce56.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room - Sleeps 2 ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1620000/1611900/1611854/6c777b2a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Monterey Edelhof Sapporo Sapporo City Centre - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-Authent-Hotel-Otaru.h6906453.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSapporo-Hotels-Authent-Hotel-Otaru.h6906453.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.19570%2C140.99805&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2rDnq-Skt8kRZ0oBp3z8JFv9Lnc=) 2-15-1, Inaho, Otaru, Hokkaido, 047-0032 #### What's nearby - Otaru Canal - 6 min walk - 0.6 km - Otaru Music Box Museum - 14 min walk - 1.2 km - Shin Nihonkai Ferry - 3 min drive - 2.0 km - Otaru Tenguyama Ropeway - 3 min drive - 3.1 km - Otaru Aquarium - 6 min drive - 5.5 km #### Getting around - Otaru Station - 7 min walk - Inaho Station - 20 min drive - New Chitose Intl. Airport (CTS) - 78 min drive #### Restaurants - ‪あまとう - ‬1 min walk - ‪中華食堂 桂苑 - ‬2 min walk - ‪ニュー三幸 小樽本店 - ‬1 min walk - ‪カサブランカ - ‬1 min walk - ‪ビストロ小泉 - ‬2 min walk ## About this property ### Authent Hotel Otaru Hotel near Otaru Canal Located close to Otaru Music Box Museum and Shin Nihonkai Ferry, Authent Hotel Otaru provides an indoor public bath (no minerals), a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a massage or other spa services. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. In addition to 2 bars, guests can connect to free in-room WiFi. Additional perks include: - Buffet breakfast (surcharge), self parking (surcharge), and a 24-hour front desk - A water dispenser, multilingual staff, and a vending machine - An elevator, luggage storage, and a banquet hall - Guest reviews say great things about the helpful staff and first-rate property condition Room features All 175 rooms have comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Rainfall showers, deep soaking tubs, and bidets - LED TVs with digital channels - Refrigerators, children's slippers, and free tea bags/instant coffee ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/23000000/22180000/22178300/22178269/1c7e348c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Torifito Otaru Canal Otaru - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,003 reviews CA $58 CA $63 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=22178269&PinnedHotelID=22178269&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/77000000/76620000/76612700/76612631/f061da4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grids Premium Hotel Otaru Otaru - Spa - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 387 reviews CA $68 CA $77 total Dec 3 - Dec 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=76612631&PinnedHotelID=76612631&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4650000/4644100/4644047/6b34d451.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nord Otaru Otaru - 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Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=9691926&PinnedHotelID=9691926&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Self parking on site (JPY 1,500 per night; includes in/out privileges) - Onsite parking includes off-street options ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,000 per person - 2 bars/lounges - 3 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Captains Bar - Casablanca - Irifune - Kaioh - Ondine ### Things to do - Full-service spa ### Family friendly - In-room refrigerator - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage - Safe at front desk - Shared microwave - Vending machine - Water dispenser ### Guest services - Dry cleaning/laundry service - Multilingual staff - Porter/bellhop ### Business services - Meeting room ### Full-service spa - In-room massages - Public bath open from 3:00 PM - midnight - Public indoor bath (no minerals) - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Grab bar near toilet - Low-height counter and sink - Wheelchair accessibility - Wheelchair-accessible path of travel ### More - 1 building - 11 floors - Banquet hall - Built in 1998 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Down comforter ### Bathroom - Bidet - Children's slippers - Deep soaking bathtub - Free toiletries - Hair dryer - Rainfall showerhead - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LED TV with digital channels ### Food and drink - Free bottled water - Limited room service - Refrigerator - Tea bags/instant coffee ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:00 PM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in This property's public bath will be closed from November 17-18, 2025 due to maintenance. ### Renovations and closures The following facilities or services will be unavailable from November 17 2025 to November 19 2025 (dates subject to change): - Spa ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 3000 per person - Self parking fee: JPY 1500 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Parking height restrictions apply Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Authent Hotel Authent Hotel Otaru Authent Otaru Authent Otaru Hotel Otaru Authent Hotel Authent Hotel Otaru Hokkaido Authent Authent Hotel Otaru Hokkaido Authent Hotel Otaru Hotel Authent Hotel Otaru Otaru Authent Hotel Otaru Hotel Otaru ## Frequently asked questions ### Is Authent Hotel Otaru pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Authent Hotel Otaru? > Self parking is available for JPY 1500 per night. ### What time is check-in at Authent Hotel Otaru? > Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available. ### What time is check-out at Authent Hotel Otaru? > Check-out is at 11 AM. ### Where is Authent Hotel Otaru located? > Located in the heart of Otaru, this spa hotel is within 1 mi (2 km) of Otaru Canal and Otaru Music Box Museum. Shin Nihonkai Ferry and Otaru Tenguyama Ropeway are also within 3 mi (5 km). Otaru Station is 7 minutes by foot and Minami-Otaru Station is 17 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Authent Hotel Otaru Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 405 8 - Good 375 6 - Okay 83 4 - Poor 22 2 - Terrible 6 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 8.6/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Chi Keung Aug 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean and tidy room and facilities. ##### Chi Keung Stayed 1 night in Aug 2025 ### 8/10 Good #### Loralei Jul 2, 2025 Liked: Cleanliness A great place to stay if you are flying late into or have an early flight out of CTS. Hotel is dated, but very clean. Very convenient to shopping and dining at CTS depending on the time of day you are there. Restaurants and shops closes by 9p. ##### Loralei Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Chee Ho Apr 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good, close to city ##### Chee Ho Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Kwok Hung Dec 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and convenient Convenient location. Just 2 min walk to the scenic Otaru canal, and lots of nice restaurants. Hotel staff is nice, speaks good English, and has arranged Japanese style room with tatami as requested. Great fun for a family! ##### Kwok Hung Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Takenori Jan 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great ##### Takenori Stayed 3 nights in Sep 2024 ### 8/10 Good #### Naoyuki Aug 15, 2024 Liked: Staff & service, amenities, property conditions & facilities Conveniently located within walking distance to tourist spots in the city. The staff's response was also good. ##### Naoyuki Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Paul May 16, 2024 Liked: Cleanliness, staff & service #### Otaru top stay The STAFF are amazing they were the BEST, helped all the time. We only stayed one night but would stay again. Having the breakfast food option was great too. ##### Paul Stayed 1 night in May 2024 ### 6/10 Okay #### Robin May 20, 2025 Liked: Cleanliness #### Renovated Lobby but not room As with many hotels experienced in Japan the lobbies are renovated and inviting. The rooms .. not so much and small. Onsen set up confusing, no bathrobes, bring your towel and with someone at the Onsen giving u instructions. Location from Canal and touristy shopping street 8 min walk down the hill ##### Robin Stayed 1 night in May 2025 ### 10/10 Excellent #### Wan Sze Jul 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very poilet ##### Wan Sze Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### Travis Aug 4, 2023 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Racist and Rude Manager Do not book this hotel if you have any standards for yourself. This hotel is very dated and it smells terrible. They have a room for smoking. Yet the entire hall way smells like mold and cigarette smoke. Every night we rushed through the halls to get to our rooms. Thank goodness we brought fragrance spray to help our room with the atrocious odors. As for management, the manager is extremely racist and rude. Aside from his egregious racist attitude, he refused to give us extra pillows because I have neck pain issues. They weren’t any help with Yamato Transportation. Every hotel we have stayed at in Japan (Fukuoka, Kyoto, and Tokyo) have assisted us with Yamato Luggage. This hotel was the exception. We had great experiences at every hotel in our trip around Japan but this hotel! I would give it a complete F! ##### Travis Stayed 6 nights in Jul 2023 ### 4/10 Poor #### Teresa Oct 20, 2025 Disliked: Cleanliness, amenities, property conditions & facilities 酒店房偏細，基本上只能夠打開一個行李箱。床是對正鏡子，感覺不舒服，而床褥亦完全沒有足夠承托力，好像睡彈床一樣，洗手間的浴缸去水也非常差，洗澡完畢後水位會浸過腳背的 ##### Teresa Stayed 2 nights in Oct 2025 ### 8/10 Good #### yuhei Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ハード面：まず場所がとても良いと感じました。施設はトレンドのホテルと比較すると古さが否めませんがそれ以上にスタッフ皆さんのおもてなしがとても好感が持てハード面のマイナスをカバーをされていると感じました。 私は夜のバーと朝食の和食屋さんに伺う機会がありました。ふたつのお店共に非常に行き届いた接客サービスで良い時間を過ごさせて頂きました。強いていえば・・・それらのサービスが見える化されたらもっと宿泊したくなるホテルになるのでしょうね。ありがとうございます。 ##### yuhei Stayed 1 night in Sep 2025 ### 10/10 Excellent #### ?? Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 0時少し前のチェックインになってしまいましたが、快く受け付けていただきました。 ##### ?? Stayed 1 night in Sep 2025 ### 8/10 Good #### Yoko Sep 10, 2025 Liked: Staff & service, amenities, property conditions & facilities この価格帯では十分なサービスと客室だと思います。掃除は不十分な点も見受けられましたが、総じて満足いたしました。 新しいチープなホテルよりは重厚な趣があり、大人向けの良いホテルだと思います。大浴場も清潔で満足できました。 ![](https://a.travel-assets.com/ugc/hotel-reviews/4c41a4e0-0ea5-4f74-9043-a7d1d8684b83-1757513318003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yoko Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Yuk Shun Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Second time in this hotel and is getting better and better ##### Yuk Shun Stayed 3 nights in Sep 2025 ### 6/10 Okay #### MEI WAN Aug 29, 2025 Liked: Cleanliness, staff & service, amenities 房間整體不錯，應是新裝修過。惟獨浴室比較舊，而且水龍頭是冷熱水分別的，每次用水都要再重新調較水温，關水時要用力，不然會滴水。 另外，指示停車場位置的員工十分落力、辛苦和敬業，看見他要跑得比車輛更快去引路，這點希望 貴酒店能夠改善。（本人沒有用酒店停車場，只是每次出入看見） ##### MEI WAN Stayed 3 nights in Aug 2025 ### 8/10 Good #### KENICHI Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 施設はとても清潔で良かった。 朝食の海鮮丼もとても美味しかった。 一つ問題だったのが駐車場が遠い事でした。 ##### KENICHI Stayed 1 night in Aug 2025 ### 10/10 Excellent #### sungkyun Aug 19, 2025 Liked: Amenities Good ##### sungkyun Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Yukiko Aug 19, 2025 Disliked: Property conditions & facilities バスルームが臭いです ##### Yukiko Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### nagataki Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 新日本海フェリー遅延で　到着したのは深夜2:00 で　シャワーしてすぐ寝てしまいました。 ロビーと部屋の中を見ただけで　素晴らしいホテルであることがわかりましたし　フロントスタッフさんとの会話もとても心地よかったです。次回はもっとゆっくり過ごしたいと思えるホテルでした。 ##### nagataki Stayed 1 night in Aug 2025 ### 8/10 Good #### ???? Aug 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ありがとうございました ##### ???? Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ? Aug 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities 浴室は余裕を持ったつくり。バスタブがとにかく大きい。入って横になれるくらい。 ##### ? Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Kenji Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 良かったです。 ##### Kenji Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Eddy Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good hotel. Service was great. Check out the bakery for some nice Japanese style breads in the morning. Major Otaru attractions are a short walk away. Elevators could be very busy during high traffic times. ##### Eddy Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Nakao Aug 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 快適に過ごせた。 ##### Nakao Stayed 1 night in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Melia Puerto Vallarta - All inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Melia-Puerto-Vallarta.h69945.Hotel-Information) > > [Octant Ponta Delgada](https://www.expedia.ca/Ponta-Delgada-Hotels-Azor-Hotel.h15244399.Hotel-Information) > > [Best Western Plus Hotel Universo](https://www.expedia.ca/Rome-Hotels-Best-Western-Plus-Hotel-Universo.h21157.Hotel-Information) > > [Cheap Hotels in New York](https://www.expedia.ca/New-York-Hotels-Cheap-Hotels.0-0-d178293-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Cabin Rentals Ingonish Beach](https://www.expedia.ca/Ingonish-Beach-Cabins.d181849-aaCabins.Travel-Guide-Accommodation) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [All Inclusive Resorts and Hotels in Argentina](https://www.expedia.ca/Destinations-In-Argentina-All-Inclusive-Hotel.0-0-d8-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Saint-Sauveur](https://www.expedia.ca/Saint-Sauveur-Hotels.d177763.Travel-Guide-Hotels) > > [5 Star Hotels in Whistler](https://www.expedia.ca/5Star-Whistler-Hotels.s50-0-d4115.Travel-Guide-Filter-Hotels) > > [Hotels in New York](https://www.expedia.ca/New-York-Hotels.d178293.Travel-Guide-Hotels) > > [Travelodge by Wyndham Barrie](https://www.expedia.ca/Barrie-Hotels-Travelodge-By-Wyndham-Barrie-On-Bayfield.h441189.Hotel-Information) > > [Hotels in Winnipeg](https://www.expedia.ca/Winnipeg-Hotels.d6141041.Travel-Guide-Hotels) > > [Bahia Principe Grand Punta Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Bahia-Principe-Grand-Punta-Cana-All-Inclusive.h1091208.Hotel-Information) ### Flights > [Flights from Vancouver (YVR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yvr/yyz/vancouver-to-toronto) > > [Flights from Calgary (YYC) to Phoenix (PHX)](https://www.expedia.ca/lp/flights/yyc/phx/calgary-to-phoenix) > > [Flights from Vancouver (YVR) to Phoenix (SCF)](https://www.expedia.ca/lp/flights/yvr/scf/vancouver-to-scottsdale) > > [Flights from Buffalo (BUF) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/buf/yyz/buffalo-to-toronto) > > [Flights from Santa Marta (SMR) to Cartagena (CTG)](https://www.expedia.ca/lp/flights/smr/ctg/santa-marta-to-cartagena) > > [Flights from Plattsburgh (PBG) to Atlanta (ATL)](https://www.expedia.ca/lp/flights/pbg/atl/plattsburgh-to-atlanta) > > [Flights from Vancouver (YVR) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yvr/del/vancouver-to-delhi) > > [Flights from Fort Lauderdale (FLL) to Buffalo (BUF)](https://www.expedia.ca/lp/flights/fll/buf/fort-lauderdale-to-buffalo) > > [Flights from Abbotsford (YXX) to Puerto Vallarta (PVR)](https://www.expedia.ca/lp/flights/yxx/pvr/abbotsford-to-puerto-vallarta) > > [Flights from Fort McMurray (YMM) to Tuban (DPS)](https://www.expedia.ca/lp/flights/ymm/dps/fort-mcmurray-to-denpasar) ### Cars > [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Toronto.d178314.Car-Rental-Guide) ### Activities > [Things to do in Huntsville](https://www.expedia.ca/Things-To-Do-In-Huntsville.d6057908.Travel-Guide-Activities) ### Packages > [Greece Vacations](https://www.expedia.ca/Greece.d67.Destination-Travel-Guides) ### General > [Visit Windsor](https://www.expedia.ca/Windsor.dx6127335) > > [Visit Honey Harbour](https://www.expedia.ca/Honey-Harbour.dx181880)