Sapeira Vacation Packages

Clean and spacious rooms, staff very friendly and supportive, great location and wonderful views. Bar area could be modernized and hours extended

DO NOT STAY HERE – AVOID THIS HOTEL AT ALL COSTS! I left my luggage in the hotel's luggage storage before my flight on the evening of July 5, and my Louis Vuitton handbag was stolen. Inside were my passports, laptop, sunglasses, and other valuables. It was the only bag stolen that day, which makes the situation even more concerning. When I discovered the theft, there was no manager on-site to assist. The two employees who helped me, Sachin Kumar and Tiago, were unhelpful and showed very little urgency. Initially, I was told we could review the security camera footage. After waiting for over 1.5 hours, I was then told I could not view the footage and that my only option was to file a police report. When I filed the report, the responding officer told me they receive 2–3 reports like this every week from this hotel. That was incredibly alarming. Based on my experience, I strongly suspect this was an inside job. While I cannot prove that, the circumstances and the lack of transparency left me with very little confidence. I later spoke with the Director, Renato, who was also not helpful. He said he could only meet with me the following morning at 8:30 a.m., after I was already dealing with the aftermath of the theft. I was repeatedly told there was no useful video footage, despite there being visible security cameras in the lobby. Unfortunately, the theft was only part of an already disappointing stay. The rooms were not clean, the staff were unfriendly and slow to respond,

This is a very good hotel, well situated, comfortable generous rooms, relaxed hotel, lovely pool area and grounds, good options at the buffet, but missing a few nice to have eggs options (poached eggs, omelette). The drinks are of decent quality, and the evening and dsy entertainment was top notch. The restaurant experience was notably lacking personal service and lacked hospitality which seems to have changed since our last visit. Everyone else was courteous and professional and helpful with information or requests. The hotel has changed ownership and lost some local flavour and personality but it is a very comfortable stay while visiting the area.