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Gen Rooms

4.0 star property
Winter wonderland with a restaurant

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Gen Rooms

Photo gallery for Gen Rooms

Outdoor pool, sun loungers
Front of property
Minibar, in-room safe, desk, blackout drapes
Free daily buffet breakfast
View from property

Overview of Gen Rooms

Reviews
7.4

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • LaundryLaundryLaundry
  • KitchenKitchenKitchen

Explore the area

Map
Avda. Portugal 415,, Santiago, Santiago Metropolitan Region, 8330297
  • Popular LocationToesca Station9 min drive
  • Popular LocationLos Leones Station12 min drive
  • Popular LocationTobalaba Station14 min drive
  • Popular LocationSantiago Central Station15 min drive
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Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
TV
Washer/dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Twin

Minibar, in-room safe, desk, blackout drapes

Double Twin

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
TV
Washer/dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
TV
Washer/dryer
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Single Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
TV
Washer/dryer
  • Sleeps 2
  • 1 King Bed

About the area

Santiago

Gen Rooms is located in Downtown Santiago, a neighborhood in Santiago, and is near a metro station. Costanera Center and Parque Arauco Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Santa Lucia Hill. National History Museum and Chilean National Zoo are also worth visiting. Explore all the area has to offer with hiking/biking trails and ecotours.
Visit our Santiago travel guideOpens in a new window

What's nearby

  • Medical Center Hospital Worker - 7 min walk
  • Santa Lucia Hill - 14 min walk
  • Palacio de la Moneda - 3 min drive
  • Plaza de Armas - 4 min drive
  • Costanera Center - 6 min drive

Getting around

  • Santa Isabel Station - 7 min walk
  • Parque Almagro Station - 19 min walk
  • Santiago Intl. Airport (SCL) - 21 min drive

Restaurants

  • Restaurant Internacional Panda Jr - 3 min walk
  • Sésamo Express - 4 min walk
  • Burger Bistro - 1 min walk
  • Casa Juancho - 4 min walk
  • Santa Barra - 3 min walk

About this property

Gen Rooms

Luxury hotel located in Downtown Santiago
Santa Lucia Hill is located near Gen Rooms, which provides a free breakfast buffet, an airport shuttle, and a rooftop terrace. Hit the slopes at this hotel featuring a ski shuttle. Treat yourself to a massage or other spa services. The onsite restaurant, La GRA, features Peruvian cuisine. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Limo/town car service, bike rentals, and self parking (surcharge)
  • Express check-in, luggage storage, and tour/ticket assistance
  • A banquet hall, an elevator, and 1 meeting room
Room features
All 170 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and bathtubs
  • 32-inch TVs with cable channels
  • Balconies, kitchens, and full-sized refrigerators/freezers

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La GRA
  • La VID
  • Mana Cafe

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (1,076 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility

More

  • 30 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Minibar
  • Stovetop

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Gen Hotel
Gen Santiago
Hotel Gen
Hotel Gen Santiago
Hotel Gen
Gen Rooms Hotel
Gen Rooms Santiago
Gen Rooms Hotel Santiago

Frequently asked questions

Does Gen Rooms have a pool?

Yes, this property has an outdoor pool.

Is Gen Rooms pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gen Rooms?

Self parking is available for a fee.

What time is check-in at Gen Rooms?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Gen Rooms?

Check-out is at noon.

Does Gen Rooms provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Where is Gen Rooms located?

Conveniently located near the ski slopes, this Downtown Santiago hotel is within a 15-minute walk of Medical Center Hospital Worker, Santa Lucia Hill, and Lastarria District. Pontifical Catholic University of Chile and Catholic University Clinical Hospital are also within 15 minutes. Santa Isabel Station is 7 minutes by foot and Bustamante Park Station is 10 minutes.

Gen Rooms Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 381 reviews" "
Rating 8 - Good. 165 out of 381 reviews" "
Rating 6 - Okay. 90 out of 381 reviews" "
Rating 4 - Poor. 40 out of 381 reviews" "
Rating 2 - Terrible. 17 out of 381 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Monz, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people, really comfy bed!!
One of the best hotel beds I've been in! Friendly and helpful staff and a good place to stay. Only fault is same as any other hotel that it's never quite as nice and new as the pictures on the Internet.

4/10 Poor

Andrew L.

Liked: Staff & service
Disliked: Cleanliness, room comfort
So-so experience
Staff service was fine. Cleanliness of the unit could have been much better. The unit appeared dusty and it was very small in size.

2/10 Terrible

Not Provided, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False representation of hotel
There was no shuttle available, the neighborhood was questionable and we watched a guy get mugged at the corner as we were arriving by taxi. When the front desk finally found our reservation and gave us the room key we found two shabby beds and a dirty bathroom. We asked for a different room with a king or queen, which we had originally requested and were told none available. We took our bags and jumped in the next cab. We did not spend the night and We do not recommend it.

2/10 Terrible

Elvis Ricardo, Las Vegas, Nv Usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, mold smell in walls, a 2 start hotel.
The worst hotel in chile I have never written a complaint but this hotel is horrible quality wise, avoid a headache parking, rooms wi-fi everything is an issue here smells bad and is deteriorating more, have to scream to get a diferent room ...a suite according to them but still was horrible just less smell... Don't waste your hard earned money the pictures in the Internet are photo shop trust me....

10/10 Excellent

Greg, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel stay
Room was great! Was clean and comfortable but, the bathroom was very small. Hotel service was very good and they spoke a little english. Breakfast was great and food was very good. Neighborhood was good but it has a lot of graffiti and does not look like a desirable area, but it was a good area. Friends live in this area so I had a understanding of the area.

2/10 Terrible

Carlos, Lima

Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare
We took a room with 1 hour in advanced and got to "Hotel Gen" expecting a 4-star accommodation. - First issue: nobody from the hotel was in the lobby (yes: nobody). We were received by a friend (yes: a friend) of the person in charge of the lobby. The "friend" said us that he works for a building close to Hotel Gel. We waited 30 minutes to start our check-in - Second issue: check-in. The person in charge of the check-in was not able to find our Expedia reservation. He tried for 30 minutes and finally, let us go to our "4-Star" room. He was rude and with poor experience using a computer - Third issue: room: I should take pictures. The most terrible "4-Star" room I've ever seen. - Third issue: check-out: The next morning, a new person in charge of the lobby asked us for a credit card because they have never received a confirmation from Expedia. Yes, I paid twice. Please, avoid this place.

6/10 Okay

Caroline, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Nice reception but hotel need some maintenance
About 15 min walks from Central historical area, the neighbourhood didn't feel safe in the evening and can be a bit noisy. The hotel can organise airport transfer with their own taxi but it is really overpriced however, the staff at the reception were very helpful in giving me direction to the center and how to get the airport bus. The view of sunset from the rooftop terrace is absolutely magnificent but general maintenance of the building and amenities should be improve, wouldn't consider it a four star, still a comfortable and not somewhat centrally located hotel.

8/10 Good

Val, Chicago, IL

Liked: Staff & service, room comfort
Hotel is near the old downtown convenient to metro
This is an older property and Santiago is pretty damp. That means that there was mold on the walls in the bathroom and the shower stall wall in the unit we occupied. However, the staff were extremely helpful and overall the property was clean. It is convenient to the metro and some of the points of interest like Sta. Lucia were within walking distance if you don't mind walking. We were there during the earthquake and saw no relevant damage (it was a 7.0 in Santiago proper). That is a good thing, of course. The after shock we experienced in the hotel later that night was pretty strong but the building rolled with it fairly well. It was fine for what we wanted - i.e. close to many of the sites. Overall, a good stay.

2/10 Terrible

KARINE, paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disapointing! never again
Very disappointed. We expected quality and service of a 4 star hotel, as mentioned on the website. It looks good on photos, but reality is not same at hotel. The first room we were given was smelling very bad. it was not possible to change. We contacted hotel.com gold members service, who did their maximum to contact the hotel, but nobody answered the phone. there was very often nobody at reception either... The bathroom are old, dirty, fongus molds in the joints,taps almost broken, old towels almost grey / yellow instead of white... not the standard of a 4 star, only of a 2 stars maximum. The check out was the most slow i had in chile...

6/10 Okay

Julia, Connecticut

Liked: Staff & service
Ok for one night
Pro: Front desk very good with getting checked, setting up a ride to the airport, and storing our luggage until time to leave. The breakfast was very good. Comfortable beds, clean rooms. Con: Bathroom sink faucet was loose, and the floor of the shower extremely slippery. Lighting in the rooms was terrible, no light in or near the closets. Street noise interfered with sleeping. Hot tub water was cold, and not usable. Concern: The terrace on the 25th floor provided a beautiful view of the city, but the railing was only about 3ft high. We booked 2 rooms through Hotels.com for a special rate. We were expecting one of the rooms to be a queen or king, but instead it was two singles.