San Pedro Garza García Vacation Packages

Great room and helpfull staff

The facilities are excellent and the hotel is truly beautiful. The property is very well maintained and visually impressive. However, there is a significant issue: the hotel does not accept U.S. dollars. As an international traveler, this was quite inconvenient. During breakfast, I only had $50 and $100 bills and no local currency, so I was unable to leave a tip. After that, the servers’ attitude noticeably changed and the service became less attentive. There was another situation that was even more disappointing. On one occasion, my wife stayed at the hotel while I stepped out for work. She did not have the credit card with her at that moment and attempted to order room service. They refused to accept U.S. dollars and also refused to charge the order to the room for payment upon my return. As a result, I had to send her money through Uber just so she could pay. The lack of flexibility and understanding in that situation felt unnecessarily cold and unaccommodating. Additionally, the front desk staff came across as somewhat rigid and not particularly welcoming. Overall, the hotel has great potential, but guest service, flexibility, and a more accommodating approach toward international travelers would greatly improve the experience.

lack of organization receiving check in guests, many cut in the line. Thsi first experience gives you a feeling ranking should be less. service is also not great. very late or don't get back at you but always ask for service tips up front.

Amenities, Spa is not the same as an aqua in San Miguel, service and hotel finishes look deteriorating

Room was fine, booked an extension that wasn’t communicated between Expedia and the property so I was woken up to walk downstairs to fix it since the customer support couldn’t communicate with the Spanish speaking staff, was locked out of my room for an hour and a half while they could figure out how to verify my extension, almost made me pay double for the extra staff. Was almost left behind by our scheduled transportation shuttle while having to prove I paid for the extension since I couldn’t access my clothes. It came down to me having to translate for Expedia customer support to explain to the hotel staff how to validate my extension, pretty stressful ordeal.