San Carlos Vacation Packages

Not a bad place, but you get what you pay for. Broken latch to lock the door. Water pressure in shower was extremely light. Overall not horrible but wouldn't stay there again, sorry

It was an older hotel. The room Service is good really can’t complain for the price that we had and it was close located everything within walking distance.

N/A

During our two-night stay at La Quinta Inn & Suites by Wyndham McAllen La Plaza Mall, we had a very disappointing experience. The elevators were out of service, and we waited over 10 minutes without anyone at the front desk informing us, even though they saw us waiting. Another guest finally told us they were broken. This was especially difficult because I was traveling with three elderly adults: my husband has bilateral leg prostheses, my mother has a hip prosthesis, and my father is also elderly. We had luggage and shopping bags, asked for assistance, and no one helped us. The breakfast was poorly managed, with insufficient food for the number of guests, and what was available looked unappealing. In addition, there were ants on the chair in our room, and my daughter was bitten. This experience fell far below the standards we expected from a Wyndham property. I request that this complaint be investigated and that appropriate compensation be considered for the poor service, lack of accessibility, and unsanitary room conditions that significantly affected our stay.