Title: Festa Winter Palace - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=4585859&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Festa Winter Palace Travelers find tranquility at the indoor pool or rejuvenation with spa treatments, while enjoying luxurious comforts that create lasting memories ## Photo gallery for Festa Winter Palace ![Exterior - Festa Winter Palace (Samokov)](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/9cefcfd5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, sun loungers - Festa Winter Palace (Samokov)](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/3b59a565.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Festa Winter Palace (Samokov)](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/946b933a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Festa Winter Palace (Samokov)](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/83c07280.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast area - Festa Winter Palace (Samokov)](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/6c420232.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Festa Winter Palace blends luxury with family fun. Relax in the garden, book spa treatments, or dine at two restaurants. Enjoy horseback riding and gym workouts. Guests consistently praise the attentive staff who enhance the experience. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Restaurant - Air conditioning - Gym - Parking available ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=4585859&PinnedHotelID=4585859&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Deluxe Room ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/w2046h1365x2y0-763965da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Hair dryer Bathrobes - 269 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Twin ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/w2046h1365x2y0-763965da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Hair dryer Bathrobes - 269 sq ft - Mountain view - Sleeps 2 - 2 Twin Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/b3dae281.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Hair dryer Bathrobes - 431 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Family Suite ![Family Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/2f497314.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Free rollaway/extra beds Free cribs/infant beds TV Separate bedroom - 538 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed ### View all photos for Maisonette ![Maisonette | Living area](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/1f3c96e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maisonette ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Hair dryer Bathrobes - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed ### View all photos for Wellness Suite ![Wellness Suite](https://images.trvl-media.com/lodging/5000000/4590000/4585900/4585859/0f375364.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Wellness Suite ### Highlights Balcony Soundproofed Air conditioning Free cribs/infant beds TV Separate bedroom Hair dryer Bathrobes - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSamokov-Hotels-Festa-Winter-Palace.h4585859.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSamokov-Hotels-Festa-Winter-Palace.h4585859.Hotel-Information) ## About the area Samokov is home to Festa Winter Palace. Tsarska Bistritsa and Trajn Fortress are local landmarks, and some of the area's activities can be experienced at Yanakiev Ski and Snowboard School and Borovets Ski Resort. Spend some time exploring the area's activities, including skiing, skiing lessons, and snowboarding. [Visit our Borovets travel guide](https://www.expedia.ca/Borovets.dx602265) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.26493%2C23.60971&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=S4kOeObjPoaPt88USYLiguqSfTA=) Borovets, Samokov, 2010 ### What's nearby - Yanakiev Ski and Snowboard School \- 1 min walk \- 0.0 km - Borovets Ski Resort \- 1 min walk \- 0.1 km - Sitnyakovo Express \- 3 min walk \- 0.3 km - Tsarska Bistritsa \- 20 min walk \- 1.7 km - Seven Rila Lakes \- 51 min drive \- 32.4 km ### Getting around - Kostenets Station - 45 min drive - Sofia Airport (SOF) - 82 min drive ### Restaurants - ‪Hotel Iglika Palace Restaurant - ‬4 min walk - ‪Victoria - ‬4 min walk - ‪Zig-Zag - ‬5 min walk - ‪The Terrace Lounge - ‬3 min walk - ‪Restaurant KATINA - ‬3 min walk ## About this property ### Festa Winter Palace Luxury family-friendly hotel You can look forward to a nightclub, a terrace, and a coffee shop/cafe at Festa Winter Palace. Active travelers can enjoy amenities like cycling and horseback riding at this hotel. Indulge in a body treatment, a massage, and a facial at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Guests can also expect to find a garden, a playground and a hair salon. You'll also find perks like: - An indoor pool along with sun loungers - Bike rentals, valet parking (surcharge), and a roundtrip airport shuttle (surcharge) - A front-desk safe, a 24-hour front desk, and smoke-free premises - A billiards/pool table, a banquet hall, and newspapers in the lobby Room features All 66 rooms boast comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like safes and sound-insulated walls. More conveniences in all rooms include: - Deep soaking tubs, free toiletries, and hair dryers - TVs with premium channels - Balconies, free infant beds, and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/5000000/4870000/4869700/4869615/d4b9a9f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Euphoria Club Hotel & Resort Samokov - Pool - Breakfast included - Spa - Pet friendly 8.8 Excellent 83 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=4869615&PinnedHotelID=4869615&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/20000000/19830000/19827700/19827669/93065d51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rila Hotel Borovets Samokov - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 165 reviews CA $410 CA $447 total includes taxes & fees Feb 2 - Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=19827669&PinnedHotelID=19827669&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Studio Suite | Garden view](https://images.trvl-media.com/lodging/13000000/12370000/12361100/12361045/1422d79b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Iceberg Samokov - 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Your unique way of retreat Samokov - Pool - Spa - Parking included - Free WiFi 10 Exceptional 1 review CA $686 CA $748 total includes taxes & fees Jan 21 - Jan 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=109926672&PinnedHotelID=109926672&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/36000000/35130000/35125600/35125556/e89fbb31.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Edelweiss Samokov - Breakfast included - Parking included - Free WiFi - Restaurant 7.6 Good 13 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=35125556&PinnedHotelID=35125556&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1660000/1653900/1653882/a3735537.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lion Borovetz Samokov - Pool - Hot tub - Restaurant - Gym 6.8 6 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=1653882&PinnedHotelID=1653882&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Dial-up internet - Available in some public areas: High-speed internet ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Self parking on site (EUR 6 per night) - Valet parking on site (EUR 6 per night) ### Food and drink - 2 bars/lounges - 2 restaurants - A coffee shop/cafe ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Free children's club - Full-service spa - Gym - Horseback riding/rentals - Indoor pool - Nightclub - Playground - Ski equipment rentals - Ski storage - Steam room ### Family friendly - Arcade/game room - Free children's club - In-room crib - Indoor pool - Laundry facilities - Playground - Separate bedroom - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 24-hour business center - Conference space - Meeting rooms ### Outdoors - Garden - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Facials - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator - Grab bar near toilet - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 4 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib ### Bathroom - Bathrobes - Bathtub or shower - Deep soaking bathtub - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Pay movies - TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: EUR 60 per vehicle (one way) - Self parking fee: EUR 6 per night - Valet parking fee: EUR 6 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Festa Winter Festa Winter Palace Festa Winter Palace Hotel Festa Winter Palace Hotel Samokov Festa Winter Palace Samokov Festa Winter Palace Hotel Festa Winter Palace Samokov Festa Winter Palace Hotel Samokov ## Frequently asked questions ### Does Festa Winter Palace have a pool? ### How much does it cost to stay at Festa Winter Palace? ### Is Festa Winter Palace pet-friendly? ### How much is parking? ### What time is check-in at Festa Winter Palace? ### What time is check-out at Festa Winter Palace? ### Does Festa Winter Palace provide a shuttle to the airport? ### Where is Festa Winter Palace located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Festa Winter Palace Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 8.4 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 20 8 - Good 18 6 - Okay 6 4 - Poor 5 2 - Terrible 1 ## Reviews ### 4/10 Poor #### Elizabeth Feb 21, 2022 Liked: Room comfort Disliked: Property conditions & facilities The hotel is dated throughout. The staff were ##### Elizabeth Stayed 4 nights in Feb 2022 ### 4/10 Poor #### Verified traveller Mar 15, 2021 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza ##### Verified traveller Stayed 4 nights in Mar 2021 ### 10/10 Excellent #### Verified traveller Mar 7, 2021 Liked: Staff & service, amenities, property conditions & facilities Our stay was great. I definitely recommend this hotel. ##### Verified traveller Stayed 2 nights in Mar 2021 ### 10/10 Excellent #### Stanimir Mar 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Classy holiday in a real palace. We had a great winter vacation in this classy hotel. The personnel was kind and helpful. ![](https://a.travel-assets.com/ugc/hotel-reviews/B19ED4DF1B6F57DE1053FE0AF3ED6AEF0BFF02BB1615116079967.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stanimir Stayed 3 nights in Feb 2021 ### 10/10 Excellent #### Ivan Feb 17, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing hotel! Great location and such a good stuff! Definitely will come back! ##### Ivan Stayed 1 night in Feb 2021 ### 10/10 Excellent #### Ivan Feb 16, 2021 Liked: Cleanliness, staff & service, room comfort Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon! ##### Ivan Stayed 2 nights in Feb 2021 ### 8/10 Good #### Verified traveller Feb 8, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant. ##### Verified traveller Stayed 2 nights in Feb 2021 ### 10/10 Excellent #### Petko, Sofia Oct 19, 2020 Liked: Cleanliness, staff & service, amenities Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too. ##### Petko Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Carl Mar 15, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Brilliant stay at the winter palace We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year. ![](https://a.travel-assets.com/ugc/hotel-reviews/67BB4AEA36102E21E997CE5946C6240B80BEB45D1584269160760.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2E68B76DEEA61FA73B39C8D4D3615C53C6D2C0D81584269173773.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carl Stayed 3 nights in Mar 2020 ### 8/10 Good #### John Mar 13, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Room not as advertised The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking. ##### John Stayed 4 nights in Mar 2020 ### 2/10 Terrible #### Tenna Ann Sep 24, 2019 Disliked: Staff & service, room comfort #### Not a 5 star hotel Our first visit to Bulgaria and we ended up at this 5\* hotel (5\* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ... ##### Tenna Ann Stayed 5 nights in Sep 2019 ### 10/10 Excellent #### daniele Sep 11, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Séjour à borovetz Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin ##### daniele Stayed 5 nights in Sep 2019 ### 4/10 Poor #### William Jul 29, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities #### 1-2 star hotel. Lots of others in the area Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max. ##### William Stayed 1 night in Jul 2018 ### 6/10 Okay #### Verified traveller Jul 14, 2018 Liked: Staff & service Disliked: Cleanliness, room comfort #### Don't stay here if you expect 5-star hotel/service This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel. ##### Verified traveller Stayed 4 nights in Jul 2018 ### 8/10 Good #### KOSTAS Mar 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Σε καλή θέση πολύ καλά spa αλλά το δωμάτιο δεν είχε μπαλκόνι λόγω του ότι βρισκόταν στον τελευταίο όροφο ##### KOSTAS Stayed 2 nights in Mar 2018 ### 10/10 Excellent #### jon, Wales Mar 1, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### better than recent reviews Recent improvements Free outside parking available ##### jon Stayed 7 nights in Feb 2018 ### 10/10 Excellent #### peter Feb 26, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Third consecutive visit Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm. ##### peter ### 8/10 Good #### Alan & Debbie, England Feb 2, 2018 Liked: Cleanliness, staff & service, property conditions & facilities #### Great position near slopes Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised. ##### Alan & Debbie Stayed 7 nights in Jan 2018 ### 10/10 Excellent #### Aleksandar Jun 5, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent experience Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around. ##### Aleksandar Stayed 6 nights in May 2017 ### 10/10 Excellent #### Aleksandra May 21, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great time in Borovets Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time ##### Aleksandra ### 8/10 Good #### Kieran Apr 10, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bit of a trek to the slopes and ski rental places, but doable ##### Kieran ### 8/10 Good #### Krasimira, Sofia, BG Apr 4, 2017 Liked: Cleanliness, property conditions & facilities, room comfort #### Great choice; close to the ski slopes Good room size; great location; excellent breakfast No ramp available at the main entrance and to Season Restaurant, which was very inconvenient with our baby stroller ##### Krasimira ### 10/10 Excellent #### Lin, Fareham UK Mar 2, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel and excellent location. We had a warm and friendly welcome to the hotel. Very helpful and cheerful staff. We are a family of four adults and three children. The food was excellent for the adults. Good choice of meats and fresh vegetables. They had pasta with a sauce and pizza but I would suggest they add something like homemade chicken goujons for the children especially during school holidays. The swimming pool, like all others this time of year in Bulgaria, was cold to get into. The best way is to shower first and gradually reduce the temperature to cold. The pool seemed quite warm after that! The hotel's about 75 to 100 metres from the toboggan park so our little ones thought it was great. It's only a short walk to the chair lifts as well. The gondola is about 400 metres away. There isn't as much for the children to do in the hotel as there is at the nearby huge Hotel Rila or slightly further away Hotel Samakov but the hotel itself is much nicer. The other hotels don't seem to mind you using their facilities which are paid for separately such as the shooting gallery, pool, ceramic painting etc. We were lucky with the conditions as it had snowed the day before we arrived so all the runs were open. Generally, we really enjoyed our stay here and would certainly return. ##### Lin ### 6/10 Okay #### M Nov 21, 2016 Liked: Cleanliness, staff & service, property conditions & facilities The stuff at the hotel was really nice. The gourmet restaurant wasn't gourmet at all. The level of all of the meals that we tried was 0 (and I am polite). The massage was very good. ##### M ### 8/10 Good #### Nikolay, Burgas Aug 1, 2016 Liked: Cleanliness, room comfort Awful breakfast! ##### Nikolay ## Expedia's Latest Trends ### Hotels > [Hotels in Masset](https://www.expedia.ca/Masset-Hotels.d4184.Travel-Guide-Hotels) > > [Hotels near Snow Valley Ski Resort](https://www.expedia.ca/Snow-Valley-Ski-Resort-Hotels.0-l6226503-0.Travel-Guide-Filter-Hotels) > > [Hotels in Tofino](https://www.expedia.ca/Tofino-Hotels.d6094955.Travel-Guide-Hotels) > > [Courtyard by Marriott Quebec City](https://www.expedia.ca/Quebec-Hotels-Courtyard-By-Marriott-Quebec-City.h15799446.Hotel-Information) > > [Hotels in Downtown Seattle](https://www.expedia.ca/Downtown-Seattle-Seattle-Hotels.0-n800130-0.Travel-Guide-Filter-Hotels) > > [5 Star Hotels in Toronto](https://www.expedia.ca/5Star-Toronto-Hotels.s50-0-d178314.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Dubai (DXB) to Doha (DOH)](https://www.expedia.ca/lp/flights/dxb/doh/dubai-to-doha) > > [Flights from Toronto (YTZ) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/ytz/bom/toronto-to-mumbai) > > [Flights from Calgary (YYC) to San Francisco (SFO)](https://www.expedia.ca/lp/flights/yyc/sfo/calgary-to-san-francisco) > > [Flights from Edmonton International Airport (YEG) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/yeg/yhz/edmonton-to-halifax) > > [Flights from Cassidy (YCD) to Schiphol (AMS)](https://www.expedia.ca/lp/flights/ycd/ams/nanaimo-to-amsterdam) > > [Flights from Mississauga (YYZ) to Velika Gorica (ZAG)](https://www.expedia.ca/lp/flights/yyz/zag/toronto-to-zagreb) > > [Flights from New York, NY (NYC-All Airports) to Toronto, ON (YYZ-Pearson Intl.)](https://www.expedia.ca/lp/flights/nyc/yyz/new-york-to-toronto) > > [Flights from Mississauga (YYZ) to Arnavutköy (IST)](https://www.expedia.ca/lp/flights/yyz/ist/toronto-to-istanbul) > > [Flights from Mississauga (YYZ) to Prince George (YXS)](https://www.expedia.ca/lp/flights/yyz/yxs/toronto-to-prince-george) > > [Flights from Richmond (YVR) to Santa Ana (SNA)](https://www.expedia.ca/lp/flights/yvr/sna/vancouver-to-orange-county) > > [Flights from Dorval (YUL) to Schwechat (VIE)](https://www.expedia.ca/lp/flights/yul/vie/montreal-to-vienna) > > [Flights from Buffalo (BUF) to Lahore (LHE)](https://www.expedia.ca/lp/flights/buf/lhe/buffalo-to-lahore) > > [Flights from Regina (YQR) to El Prat de Llobregat (BCN)](https://www.expedia.ca/lp/flights/yqr/bcn/regina-to-barcelona) > > [Flights from Hamilton (YHM) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yhm/las/hamilton-to-las-vegas) > > [Flights from Ottawa (YOW) to Louisville (SDF)](https://www.expedia.ca/lp/flights/yow/sdf/ottawa-to-louisville) > > [Emirates](https://www.expedia.ca/Emirates-Flights.cEK.Travel-Guide-Airlines) ### Cars ### Activities ### Packages ### Vacation Rentals ### General > [Visit Ubatuba](https://www.expedia.ca/Ubatuba.dx500209)