Rocourt Vacation Packages

Generaly it was OK.But when we came we found difficult to enter the hotel.Access. to the hotel , our room 203 A.C didn't work. Breakfast was good. Communication with the staff at times difficult. We came from uk. Mainly speak English.

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

We went there for a family trip and was met with a rude receptionist. That already put us in a bad mood. We had to wait 4 hours for a room and we only stayed for a day. We checked in at 4 and left at 10. We didn’t even stay the whole 24 hours. The rooms were dusty and had only shampoo that made you hair feel like grass. They also had no tea or coffee. I do not recommend this hotel as it is very expensive for 4 people and not worth $700 a night.

有方便超商，樓下公車站和火車站方便極了，讓我們在這想多待但因已無房，所以才只能待三天兩夜是個美好回憶

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.