Heritage Hotel

Property class: 2.5

Choose dates to view prices

Reviews

7.4 out of 10
Good
You can look forward to a terrace, a coffee shop/cafe, and a garden at Heritage Hotel. The on-site restaurant offers lunch and dinner. In addition to a playground and 2 bars, guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 7 of 7 rooms

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Room

Room (for 4)

  • River view
  • 161 sq ft
  • Sleeps 4
  • 2 Twin Bunk Beds

Double Room (No Air Conditioning)

  • Sleeps 2
  • 1 Double Bed

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Room

Double Room, Balcony

  • Sleeps 2
  • 1 Double Bed

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Room

Double Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • River view
  • Sleeps 2
  • 1 Double Bed

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Room

Single Room, Balcony

  • Sleeps 1
  • 1 Twin Bed

Twin Room (No Air Conditioning)

  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Twin Room, Balcony

Room

Twin Room, Balcony

  • Sleeps 2
  • 1 Twin Bunk Bed
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About the area

Rockhampton City, a neighborhood in Rockhampton, is home to Heritage Hotel. Aboriginal Dreamtime Cultural Centre and Rockhampton Heritage Village are local landmarks, and some of the area's attractions include Archer Park Station & Steam Train Museum and 2nd World War Memorial Aquatic Centre. Rockhampton Showgrounds and Rockhampton Botanic Gardens and Zoo are also worth visiting. Visit our Rockhampton travel guide
Map
228 Quay Street, Rockhampton, QLD, 4700

What's nearby

  • A red tramway at Rockhampton Colliery Tramways with people boarding and alighting.
    Archer Park Station & Steam Train Museum
    12 min walk - 1.0 km
  • Nissan Navara Arena
    10 min walk - 0.9 km
  • Pilbeam Theatre
    12 min walk - 1.0 km
  • Rockhampton Art Gallery
    13 min walk - 1.2 km
  • The Cathedral College
    13 min walk - 1.2 km

Getting around

  • Rockhampton Station
    20 min walk
  • Rockhampton, QLD (ROK)
    10 min drive

Restaurants

  • Victoria Tavern
    19 min walk
  • Great Western Hotel
    11 min walk
  • McDonald's
    17 min walk
  • Headricks Lane
    3 min walk
  • The Barbecue Box
    11 min walk

About this property

Heritage Hotel

  • Hotel located in Rockhampton City
  • Take advantage of a terrace, a coffee shop/cafe, and a garden at Heritage Hotel. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and 2 bars.
  • Other perks include:
    • Free self parking
    • ATM/banking services, a billiards/pool table, and coffee/tea in the lobby
  • Room features
  • All guestrooms at Heritage Hotel offer comforts such as air conditioning, in addition to amenities like free WiFi.
  • More amenities include:
    • Showers and free toiletries
    • Flat-screen TVs with premium channels
    • Refrigerators, electric kettles, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Billiards/pool table
  • Playground

Family friendly

  • In-room refrigerator
  • Playground

Conveniences

  • ATM

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Heritage Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Heritage Hotel?

Check-in start time: 3:00 PM; Check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Heritage Hotel?

Check-out is at 10 AM.

Where is Heritage Hotel located?

Located in Rockhampton City, this hotel is within a 15-minute walk of Great Western Hotel, Nissan Navara Arena, and Pilbeam Theatre. Rockhampton Art Gallery and The Cathedral College are also within 15 minutes. Rockhampton Station is 20 minutes by foot and North Rockhampton Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heritage Hotel Reviews

7.4

Good

8.0

Cleanliness

8.6

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 29 out of 134 reviews
Rating 8 - Good. 61 out of 134 reviews
Rating 6 - Okay. 24 out of 134 reviews
Rating 4 - Poor. 12 out of 134 reviews
Rating 2 - Terrible. 8 out of 134 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Would like to thank staff member ABBY for her service on getting ne book in to hotel .
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
My room was on a balcony shared with noisy neighbours and my room was a rather small and cramped. However it was clean and tidy and very reasonable value for money
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
A comfortable budget room for a 1 or 2 night stay. Recommend an ensuite
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rates, good food. Bit of noise from playground over road at night
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Suitable for Weekdays

This is a lovely building, great location, well priced with a great team. The Friday & Saturday night bar & music however go very late (ie 1am and 3am) & reverberate throughout the building shaking the top floor accommodation. I will stay here again but not on weekends.
Stayed 3 nights in Feb 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grand old Heritage building on the river. Beautiful parklands Close to food nice hot shower bit noisy in the morning - woken by council blowing paths & vehicle street sweepers at 5 a.m. Very noisy way too early! bit noisy at night at the hotel downstairs, and the neighbour in the room and on balcony til 1am i miss sleep ✨💖✨
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Disliked: Property conditions & facilities
Just didn’t feel comfortable very noisy
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

I had to wear earplugs as there was a motor running continually outside our room.
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Liked: Staff & service, property conditions & facilities
2Nd night worse for noise than 1st.. no fault of staff, men drinking, yapping, men most wouldn't want to tell to stop it, including me, even after 1am.. then council sweepers at 5am, so loud, impossible to rest there sadly... also one of the men wiped poo on toilet wall and many seemed unwell, loud coughs in morning.. never again, but staff were great!
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Hotel was fantastic a must stay. Just a note that I had no remotes for A/C or TV in my room but did not require them. Great morning views from balcony.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great location , friendly helpful staff comfortable room
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
For the price of the rooms, and the location.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service
It's a beautiful old hotel. Rooms were clean, but extremely hot. Bathroom was a bit disappointing but did us well for an overnight stay. Staff friendly. Food was good. Train staff on pricing before they deal with public. Stairs to rooms need more light otherwise it could be devastating to hotel and persons using dark areas.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice firendly staff, good place to stay
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful building/premises. Staff ethics are professional, polite and respectfully sound. Thank you Heritage Hotel Rockhampton.
Stayed 1 night in Jan 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the options for room size
Stayed 1 night in Jan 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay at Heritage. I did not have any troubles whatsoever. The only thing I would strongly recommend is that the aircon in room 5 should be changed urgently.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jun 2021
Verified review

2/10 Terrible

Disliked: Amenities
The staff were friendly and helpful from the beginning as I didn't know where the entrance was but inside they were rushed as it was busy at the bar. After walking up 5 flights of stairs, I opened the door toa "sauna" even with the fan on. Having a 5 year old, the toilets being right down the other end of the hallway, this ended up being hard. The next morning when we we're supposed to leave, rushing to the toilets at 6am turned out to be a very long day in end as we were completely locked out of the room until a staff member finally showed up at 2.30pm. she was really good and very apologetic about the situation and did everything she could to get a manager in to supply keys to open the door so we could finally leave. A gentleman in the room opposite was very kind enough to phone the 'out of hours' number- TWICE but no-one answered. When I confronted the manager about this, all he had to say was that he left it at work and didn't think it would be a big deal because it was Sunday. I will not recommend this place toany of my family and friends at all.I wasn't even offered any type ofcompensation for having towait for anyone.Cleaners don't go in there on Sundays to clean or get the rooms prepped for new customers to check in as they don't docheck ins on that day. Dirty linen lying around, rubbish bins not emptied for a whole day. Not exactly ideal
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Very friendly staff, great downstairs bar, nice quiet stay
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great Just the mattress not as comfortable
Stayed 1 night in Sep 2021
Verified review

4/10 Poor

Liked: Staff & service
Nowhere was it explained that it was a communal toilet and shower.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Pleasant stay in an iconic building. Well maintained and clean. No Wifi available though.
Stayed 1 night in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the staff was very helpful and friendly. Was shocked for the quality for the price paid.
Stayed 4 nights in Aug 2021