10/10 Excellent
Amanda
Travelled with partner
May 13, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous brand new property! Beautiful beach with ample beach chairs. Delicious included breakfast with lots of choices (banana pancakes, bacon and eggs, traditional Honduran breakfast, chia bowl etc). Craft cocktails with fresh ingredients. A hot outdoor shower by the pool. Those are a few of the things I loved about Arca.
Also, it never felt busy or crowded. Arca is a quiet oasis nestled amongst the bustling activity surrounding the resort, giving us the best of both worlds. Close to the action but also an escape from the music and noise nearby.
The staff are friendly and kind. The beds are comfy and the AC is nice and cold. Our beachfront junior suite had a huge bathroom with a nice hot shower with lots of water pressure.
The only slight issue was at checkout: there was a charge attributed to our room that did not belong to us. I had to stand there, being made to feel like I did something wrong, while they looked into it. It was not my mistake. They did not apologize for the inconvenience or embarrassment. So I left on a slightly bad note but I will chalk their reaction up to realizing they had lost money through someone else’s mistake or perhaps another guests dishonesty. But it should have been handled better with an apology at the very least for the mixup. It won’t stop me from returning but this was something that deserves mention.
Overall we loved Arca and highly recommend it as a more elevated place to stay in West Bay!
Amanda
Stayed 4 nights in May 2024