Ripley Vacation Packages

Beautiful hotel and very friendly staff. It's in the heart of downtown around everything thing you and. During the summer at Fifth Third Center Square which is a 2 minute walk from the hotel, they have a free concert every day.

The property was maintained and clean enough, but the staff, particularly the front desk people were disinterested in their job. Every time I went to the front desk the staff member was on their cell phone texting or playing a game. I had to address them after standing there for a long moment to get their attention. When I finally got their attention they seemed perturbed at having to set their phone aside and talk to me. I asked for someone to look at the tv in my room as it was not working, after 3 nights staying there it still remained inoperable. I was part of a group that had a car show there and had spent a great deal of money with them. While there several guest vehicles were broken into, the security cameras were not in operation and the front desk staff didn’t seem concerned that anything had happened. My group had form our own security patrol to ensure the safety of all the vehicles in the hotel’s parking lot. While many things with our stay were adequate, the lack of attention and concern by the management was severely lacking.

The room was nice for the price. The lobby was under renovations.

I was worried considering some of the bad reviews I’ve seen on here but the hotel was actually very nice and my room was clean every day.