Title: Hotel Rio Lagartos - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Rio Lagartos Travelers enjoy morning coffee surrounded by garden greenery or relax on the rooftop terrace, while the outdoor pool offers daytime refreshment ## Photo gallery for Hotel Rio Lagartos ![View from property - Hotel Rio Lagartos (Río Lagartos)](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/70860d2f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Rio Lagartos (Río Lagartos)](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/ead0c21e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Hotel Rio Lagartos (Río Lagartos)](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/bf6bbac0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Hotel Rio Lagartos (Río Lagartos)](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/360c9286.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Studio Suite, Sea View - Hotel Rio Lagartos (Río Lagartos)](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/fa2fddd9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Rio Lagartos offers a welcoming retreat near the Rio Lagartos Lighthouse. Guests can cool off in the outdoor pool, enjoy evening cocktails at the rooftop terrace bar, or find quiet moments in the garden with nature's soundtrack accompanying morning coffee. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Restaurant - Air conditioning - Breakfast available ## Room options ### Check availability for these dates Tonight [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 25 - Dec. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=30110591&PinnedHotelID=30110591&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Deluxe Studio Suite, Sea View ![Deluxe Studio Suite, Sea View](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/fa2fddd9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite, Sea View 8.0 Very good 3 reviews ### Highlights Air conditioning Flat-screen TV Private bathroom Cable channels Daily housekeeping - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Comfort Double Room, Garden View ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/cff0b949.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Garden View 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Private bathroom Cable channels Daily housekeeping - Partial sea view - Sleeps 2 - 1 Double Bed ### View all photos for Comfort Double Room, Partial Ocean View ![Comfort Double Room, Partial Ocean View](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/f116700a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, Partial Ocean View 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Private bathroom Cable channels Daily housekeeping - Sleeps 2 - 1 Queen Bed ### View all photos for Comfort Triple Room, Garden View ![Comfort Triple Room, Garden View](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/d4601582.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Triple Room, Garden View ### Highlights Air conditioning Flat-screen TV Private bathroom Cable channels Daily housekeeping - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ### View all photos for Comfort Triple Room, Sea View ![Comfort Triple Room, Sea View](https://images.trvl-media.com/lodging/31000000/30120000/30110600/30110591/774e6966.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Triple Room, Sea View 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Private bathroom Cable channels Daily housekeeping - Sleeps 2 - 1 King Bed and 1 Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRio-Lagartos-Hotels-Hotel-Rio-Lagartos.h30110591.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRio-Lagartos-Hotels-Hotel-Rio-Lagartos.h30110591.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.59674%2C-88.15982&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cjgMWFopDgKT06Abi5hY7tjHTZ0=) Calle 14, 19, Río Lagartos, YUC, 97720 #### What's nearby - Municipal Palace \- 3 min walk \- 0.3 km - Rio Lagartos Lighthouse \- 3 min walk \- 0.3 km - Malecón Río Lagartos \- 3 min walk \- 0.3 km - Playa Cancuncito \- 15 min drive \- 21.3 km - Cenote Kikil \- 41 min drive \- 58.8 km #### Restaurants - ‪El Perico Marinero - ‬4 min walk - ‪Restaurante manglar - ‬10 min walk - ‪Restaurante Los negritos - ‬5 min walk - ‪La Torreja - ‬5 min walk - ‪Maleconcito Gourmet - ‬5 min walk ## About this property ### Hotel Rio Lagartos Hotel near Municipal Palace Located close to Rio Lagartos Lighthouse, Hotel Rio Lagartos provides a poolside bar, a rooftop terrace, and shopping on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden. You'll also enjoy perks such as: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), free bicycle rentals, and a TV in the lobby - Luggage storage, tour/ticket assistance, and a 24-hour front desk Room features All guestrooms at Hotel Rio Lagartos feature comforts such as air conditioning, as well as amenities like free WiFi. Other amenities include: - Bathrooms with showers and free toiletries - 32-inch flat-screen TVs with cable channels ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/100000000/99940000/99938500/99938413/b9a8aa88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Posada Las Coloradas Rio Lagartos - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 7 reviews CA $67 CA $81 total includes taxes & fees Dec 25 - Dec 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=99938413&PinnedHotelID=99938413&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/107000000/106380000/106372900/106372898/72a006a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Restaurante Macumba Río Lagartos - Free WiFi - Air conditioning - Outdoor Space - 24/7 front desk 8.0 Very good 3 reviews CA $47 CA $57 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=106372898&PinnedHotelID=106372898&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Quadruple Room | Balcony](https://images.trvl-media.com/lodging/43000000/42020000/42015700/42015640/aa7db15e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel el Faro Río Lagartos - Parking included - Free WiFi - Bar - Room service 8.0 Very good 52 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=42015640&PinnedHotelID=42015640&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Room, 2 Double Beds, Lake View | Terrace/patio](https://images.trvl-media.com/lodging/10000000/9350000/9341900/9341804/99cde98c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### El Perico Marinero Río Lagartos - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 145 reviews CA $88 CA $106 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=9341804&PinnedHotelID=9341804&HadPinnedHotel=true®ionId=-1&adults=2) ![CARDENAL](https://images.trvl-media.com/lodging/109000000/108160000/108150900/108150844/b3030009.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Jade coloradas Río Lagartos - Free WiFi - Outdoor Space - Breakfast available - Game room 8.0 Very good 5 reviews CA $69 CA $83 total includes taxes & fees Dec 30 - Dec 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=108150844&PinnedHotelID=108150844&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/16000000/15080000/15079400/15079383/25ac2bc7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yuum Ha Boutique Hotel Río Lagartos - Pool - Breakfast included - Kids pool - Free WiFi 8.6 Excellent 117 reviews CA $138 CA $166 total includes taxes & fees Dec 25 - Dec 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=15079383&PinnedHotelID=15079383&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/9000000/8150000/8146200/8146188/f72cb481.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa de Pescadores Río Lagartos - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 170 reviews CA $132 CA $160 total includes taxes & fees Dec 25 - Dec 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=8146188&PinnedHotelID=8146188&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/9000000/8440000/8438900/8438820/adaae0d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tabasco Rio Río Lagartos - Parking included - Free WiFi - Air conditioning - Game room 8.4 Very good 151 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=8438820&PinnedHotelID=8438820&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach](https://images.trvl-media.com/lodging/49000000/48580000/48571000/48570951/7563ebf8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Punta Ponto Río Lagartos - Breakfast included - All-inclusive - Parking included - Free WiFi 8.8 Excellent 165 reviews CA $56 CA $68 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=48570951&PinnedHotelID=48570951&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/111000000/110260000/110259800/110259758/f7070f1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aria El Cuyo - Pool - Parking included - Free WiFi - Air conditioning 10 Exceptional 6 reviews CA $96 CA $116 total includes taxes & fees Jan 9 - Jan 10, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=110259758&PinnedHotelID=110259758&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Free self parking on site - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 150 for adults and MXN 75 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Private picnics - Snack bar/deli ### Things to do - Free bicycle rentals - Outdoor pool - Shopping - TV in common areas ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Garden - On the boardwalk/promenade - On the waterfront - Picnic area - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 1 building - 4 floors - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are available for MXN 100.0 per stay ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 150 for adults and MXN 75 for children - Crib (infant bed) fee: MXN 100.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators Pool access available from 9 AM to 9 PM ### Property is also known as Hotel Hotel Rio Lagartos Rio Lagartos Rio Lagartos Hotel Rio Lagartos Hotel Hotel Hotel Rio Lagartos Hotel Rio Lagartos Rio Lagartos Rio Lagartos Rio Lagartos Hotel Rio Lagartos Hotel Hotel Rio Lagartos Río Lagartos Hotel Rio Lagartos Hotel Río Lagartos ## Frequently asked questions ### Does Hotel Rio Lagartos have a pool? ### How much does it cost to stay at Hotel Rio Lagartos? ### Is Hotel Rio Lagartos pet-friendly? ### How much is parking? ### What time is check-in at Hotel Rio Lagartos? ### What time is check-out at Hotel Rio Lagartos? ### Where is Hotel Rio Lagartos located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Rio Lagartos Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.6 Location ### 9.0 Staff & service ### 8.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 111 8 - Good 79 6 - Okay 17 4 - Poor 7 2 - Terrible 4 ## Reviews ### 8/10 Good #### Qinglin Jan 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Its location is excelent. Staffs are friendly and helpful.room is large. ##### Qinglin Stayed 3 nights in Jan 2025 ### 8/10 Good #### Joanne Feb 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff are very friendly and kind they gave me a piece of cake as it was my b-day ##### Joanne Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Della Apr 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were excellent. They went out of their way to make us feel comfortable. The roof top deck was such a great space to have a drink on and to look at the views of the river. The pool with swings and a bar was a great place to hang out in to cool down on a hot day. ##### Della Stayed 1 night in Apr 2025 ### 6/10 Okay #### François Mar 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The room suite was good, clean and with a nice view. The wi-fi was excellent. But on the negative side the breakfast service was really poor, mediocre. It took us 45 minutes after the order to get our eggs. No choice in drinks. Poor choice in bearkfast stuff. ##### François Stayed 3 nights in Mar 2025 ### 8/10 Good #### Russell Feb 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities We liked the quaintness of the hotel. It was clean and presented well. We didn’t like the food that we had ordered. This is why we give the 4 star review. ##### Russell Stayed 1 night in Feb 2024 ### 8/10 Good #### Susan Nov 6, 2024 Liked: Cleanliness, staff & service Staff are super helpful and friendly, the hotel is spotlessly clean. I really want to leave a good review as they are trying so hard, but there are shortcomings that could easily be addressed. The rooms are pretty basic and a couple of glasses, a hairdryer, extra towels etc would make a huge difference. Restaurant staff need proper training - they try very hard but seem unsure as to what they should be doing. They didn’t offer us the correct breakfast menu or explain options. There wasn’t much choice on the menu but food was ok. ##### Susan Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Jeffrey Dec 3, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities a lovely place to stay overlooking the water. ![](https://a.travel-assets.com/ugc/hotel-reviews/426ae2df-3d47-405e-8e52-94ca6df7b99e-1764765878510.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/46be70c8-7e1e-49c9-9be1-ac476ea1d46c-1764765879310.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f7a62dee-c5a8-4ce6-9024-8ade4d0837ef-1764765878811.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jeffrey Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Maria Laura Aug 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel ##### Maria Laura Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Guadalupe May 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### Guadalupe Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Stacy Jae Jan 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really enjoyed our stay! Staff were accommodating and helpful. ##### Stacy Jae Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Andrew Jan 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and with the sunset dock. ##### Andrew Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Alejandro Apr 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great service. We felt pampered and taken care of. ##### Alejandro Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Luis Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Biosphere Great destination ![](https://a.travel-assets.com/ugc/hotel-reviews/9B92FCDAC9EEC5ACA73200646CCD8F39C9B349C81736174026905.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8F0CFF0C046D0F14F6465869855F50C471525EAC1736174023969.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Luis Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Gregory Dec 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities A wonderful place to stay in Rio, with great views, a nice pool, and food service starting at 7am so you don’t miss out on morning flamingo tours, etc. ##### Gregory ### 8/10 Good #### Judith May 20, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Two day trip Very comfortable hotel with a gorgeous warm pool. Hotel has its own dock where you can get picked up for waterboat tours. ##### Judith Stayed 1 night in May 2023 ### 6/10 Okay #### Andrea Jun 17, 2025 Liked: Cleanliness The hotel seem like upgrades were made, but our bed sheets were stained, and also the bathroom shower was clogged. ##### Andrea Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Monika Jan 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent service, hotel was better that we expected. Excellent staff, food and drinks at the restaurant were great, fresh and delicous. Beatutiful view. Niece pool and garden, would highly recommend to anyone ##### Monika Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### George Oct 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everyone was so nice! The lace was great! ##### George Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Karen Nov 2, 2024 I asked to cancel this hotel as it was an error. I wanted to book San Felipe in Baja California, not San Felipe in Cancun ##### Karen Stayed 1 night in Nov 2024 ### 6/10 Okay #### Joy Apr 30, 2025 Liked: Cleanliness, staff & service No elevator, and the table is not leveled. No cups in the room. ##### Joy Stayed 4 nights in Apr 2025 ### 6/10 Okay #### Douglas Feb 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel was fine. The wifi was not good at all either in the room or the lobby. Basically non existent ##### Douglas ### 2/10 Terrible #### Cindy Nov 30, 2022 Disliked: Staff & service We were welcomed with a drink, and sent up 3 flights of stairs to our room (my husband is 70), The room was mediocre and overlooked the kids playground. No waterview and not romantic. When I asked for a room with a view I was told NO. I was informed that waterview suites were only for families. I made it clear I wasnt on vacation to sleep outside a playground. As no alternative was offered we moved to another hotel, ##### Cindy ### 2/10 Terrible #### Anders Jan 20, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst hotel ever I have travelled all over the world. Stayed at many hotels from 1 star till 5 star. I know the hotel is a 3 star category, but it should be only 1 star. The bathroom was awful. I have never slept so bad in a bed. Even better to sleep on the floor. My wife even suggested we sleep in the car. And that never happened in our 25 years of marriage. No further comments before I get more upset. The price for that room should have been for free. And then I would still say no thank you. Has Hotel.com ever been at that hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/ED1060D7D213DEBC68BF01A6995B982D83AD17841674261491389.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/20261202929423FBB0A526A1F129F482300F493D1674261491488.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anders Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Van den auwelant Dec 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel ubicado directo en el centro con vista especular en la laguna, habitaciones muy amplias y personal servicial. Por mejorar: una colchoneta en el colchón que se siente algo duro, quitar las lámparas viejas frente a los aires acondicionados no es higiénico, poner black out. ##### Van den auwelant Stayed 2 nights in Dec 2025 ### 8/10 Good #### RICARDO Dec 10, 2025 Buenas condiciones personal muy amable ##### RICARDO Stayed 2 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - 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