Rincon Lagoon Tours and Activities

I never reviewed a resort before as I never been that disappointed. If I could put 0 star I would. I made a reservation at this resort for 3 people, my husband my 14 years old daughter and me, for a 7 nights vacations so I booked a room with two queen beds. They had overbooked the hotel and the only room left was a 1 bedroom. Until 11pm they told me that they were going to put an extra bed for my daughter and that the next day they will switch us room so we were like ok but then they did not had any extra bed! So we finally slept at 3 adults in 1 bed! No excuses, nothing. We left the day after and get refund from Expedia for the 6 remaining nights and we booked another resort. by the way this is not a 4 stars resort, everything is old, outdated, broken, the buffet sucks.

A