Rico Vacation Packages

Amenities were great. Pool near our room was zero entry and heated making it great for our toddler. Splash pad was alot of fun. Hard to get it to turn on sometimes. Room was nice. Check in was brutal! Waited hour and half in line to check in to then be directed to another desk to wait in line for a parking pass and try to be sold on attending time share presentation. 2 hours to check in after starting our travel day 5am to get there with a 2 year old wasnt fun. Was also told at check in that our room would be cleaned every 2 days. Didnt come to clean it until the 7th day of our 8 day stay. That was after us calling and requesting housekeeping twice. And didnt come until evening in the middle of us eating dinner. Had to request towels in the middle of our stay and took 2 hours to deliver them. Amenities made our stay great but place didnt seem to be ran well.

Parking was right behind the hotel but it was like jumping through hoops unless you knew the area. Most places have a small map to direct you but the front desk just give you an address and say follow it. I spun around for 15 minutes. I also brought my service dog (I called days before to inform them and asked if they needed my doctors papers to bring, they said no but they will note in my reservation. They didn’t, because when I arrived one lady whispered “service dogs can only stay one night? She has 3 nights?” It’s a service dog; she goes where I go.) but I made no fuss or said anything I just stood there waiting for my keys because I called ahead and when I was about an hour out I called to ask for parking to be put on my reservation; which wasn’t I had to double check because I wasn’t given a parking pass. I know house keeping didn’t come through because they probably thought I was leaving my dog unattended but she has a job to preform with me so my room wasn’t cleaned daily but I’m okay with that but I do like fresh towels instead of me going to the front desk and asking for a them

The rooms, facilities, location and amenities are all wonderful. Great property for families. The 4 stars is due to the lack of staff at times. The breakfast buffet was delicious however, during peak hours there were many tables that were not cleaned timely which left us waiting before we could sit. The same was true when attempting to get service poolside. All the staff was so friendly and welcoming, it just felt like they were understaffed. Would definitely return.

Loved the resort. Highly recommend for families or couples. Beautiful location and amenities

Está ubicado en un lugar paradisíaco. La cama muy cómoda y todo muy limpio. Muchos lugares para divertirse y un apto muy romántico