Title: Stay Inn Hotels - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=37409874&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Stay Inn Hotels Travelers refresh at this welcoming hotel's spa and poolside bar, with the added convenience of direct access to a vibrant shopping center for exploring ## Photo gallery for Stay Inn Hotels ![Interior - Stay Inn Hotels (Reynosa)](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/c5bd96e5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Stay Inn Hotels (Reynosa)](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/1bdc6746.jpg?impolicy=resizecrop&rw=297&ra=fit) ![BBQ/picnic area - Stay Inn Hotels (Reynosa)](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/044cd9f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Stay Inn Hotels (Reynosa)](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/878472b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Stay Inn Hotels (Reynosa)](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/2d7dce70.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Stay Inn Hotels offers a retreat with a relaxing spa and outdoor entertainment. Guests start with a continental breakfast, enjoy the pool, or browse the nearby shopping center. Free self-parking, laundry facilities, and an on-site bar create a comfortable home base. ## Reviews 8.2 Very good ## Popular amenities - Pool - Spa - Pet friendly - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 13 - Jan. 14](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 14 - Jan. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=37409874&PinnedHotelID=37409874&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 7 of 7 rooms ### View all photos for Comfort Room, 1 King Bed, Non Smoking ![Premium bedding, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/b5bfd5da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed, Non Smoking 9.4 Exceptional 11 reviews ### Highlights Separate dining area Separate sitting area Air conditioning Heating Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom - 291 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Classic Double Room ![Premium bedding, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/40403afd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room ### Highlights Air conditioning Heating Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom Rainfall showerhead Griddle - 292 sq ft - Sleeps 4 - 2 King Beds and 2 Queen Beds ### View all photos for Comfort Double Room ![Premium bedding, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/2e055680.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room ### Highlights Air conditioning Heating Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom Rainfall showerhead Griddle - 292 sq ft - Sleeps 4 - 2 King Beds and 2 Queen Beds ### View all photos for Junior Room, 1 King Bed ![Premium bedding, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/b5bfd5da.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 1 King Bed ### Highlights Air conditioning Heating Full-sized refrigerator/freezer Flat-screen TV Hypo-allergenic bedding Blackout drapes/curtains Premium bedding Private bathroom - 370 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxury Room ![Luxury Room](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/7a5947e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Air conditioning Heating Kitchenette Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom Rainfall showerhead - 658 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Luxury Room ![Luxury Room](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/9468b770.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Air conditioning Heating Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom Rainfall showerhead Griddle - 617 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Basic Studio Suite, 2 Bedrooms ![Rainfall showerhead, hair dryer, towels](https://images.trvl-media.com/lodging/38000000/37410000/37409900/37409874/791c8340.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Studio Suite, 2 Bedrooms ### Highlights Air conditioning Heating Kitchen Refrigerator Flat-screen TV Blackout drapes/curtains Premium bedding Private bathroom - 292 sq ft - Sleeps 4 - 2 King Beds and 1 Large Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FReynosa-Hotels-Stay-Inn-Hotels.h37409874.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FReynosa-Hotels-Stay-Inn-Hotels.h37409874.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C26.06680%2C-98.33890&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=M3F_8gQvqpd-t1deemQqMVjb_7E=) Carretera Monterrey, km 213, Col. Valle Alto, Reynosa, TAMPS, 88710 #### What's nearby - Plaza H100 \- 14 min walk \- 1.2 km - Peripheral Path Plaza \- 5 min drive \- 5.0 km - Puente Internacional Reynosa-Hidalgo \- 10 min drive \- 11.0 km - La Plaza Mall \- 23 min drive \- 24.5 km - McAllen Convention Center \- 23 min drive \- 27.9 km #### Getting around - Reynosa, Tamaulipas (REX-General Lucio Blanco Intl.) - 24 min drive #### Restaurants - ‪Yaqui Parrilla Sonorense - ‬2 min walk - ‪Applebee's Valle Alto - ‬7 min walk - ‪Spexia - ‬1 min walk - ‪El Pollo Loco - ‬5 min walk - ‪La Estrella - ‬6 min walk ## About this property ### Stay Inn Hotels Hotel connected to a shopping center A terrace, a garden, and laundry facilities are just a few of the amenities provided at Stay Inn Hotels. Take some time to relax at the onsite spa. In addition to an outdoor entertainment area and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Continental breakfast (surcharge), access to a nearby health club, and outdoor furniture - Barbecue grills, a front-desk safe, and smoke-free premises Room features All 53 rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning. Other conveniences in all rooms include: - Bathrooms with rainfall showers - 50-inch flat-screen TVs with premium channels - Griddles, heating, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/97000000/96850000/96844500/96844429/247721df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ALTAVISTA Reynosa - Pool - Breakfast included - Kids pool - Parking included 9.4 Exceptional 153 reviews CA $109 CA $130 total includes taxes & fees Jan 18 - Jan 19 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=96844429&PinnedHotelID=96844429&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/40000000/39670000/39666400/39666358/0e505ef1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BH Business Hotel Group Reynosa - Breakfast included - Pet friendly - Parking included - Free WiFi 8.0 Very good 282 reviews CA $118 CA $140 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=39666358&PinnedHotelID=39666358&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/46000000/45500000/45491900/45491852/bc671856.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Virrey Reynosa - Pool - Breakfast included - Parking included - Free WiFi 7.2 Good 237 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=45491852&PinnedHotelID=45491852&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/17000000/16290000/16281000/16280908/beeee51a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel El Camino Inn & Suites Reynosa - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 516 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=16280908&PinnedHotelID=16280908&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/920000/914400/914328/3d49f630.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Garden Reynosa Reynosa - Pool - Breakfast included - Free WiFi - Restaurant 8.8 Excellent 408 reviews CA $157 CA $175 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=914328&PinnedHotelID=914328&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/101000000/100810000/100806100/100806073/e3d745b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Quinta by Wyndham Reynosa Reynosa - Pool - Breakfast included - Parking included - Free WiFi 9.2 Wonderful 167 reviews CA $121 CA $144 total includes taxes & fees Jan 16 - Jan 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=100806073&PinnedHotelID=100806073&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/39000000/38340000/38335900/38335846/a23550b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada San Antonio Reynosa - Pool - Pet friendly - Kids pool - Parking included 8.6 Excellent 121 reviews CA $163 CA $193 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=38335846&PinnedHotelID=38335846&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite, 1 Queen Bed with Sofa bed](https://images.trvl-media.com/lodging/2000000/1190000/1184800/1184737/64218d62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Reynosa Reynosa - Breakfast included - Parking included - Free WiFi - Air conditioning 7.4 Good 433 reviews CA $105 CA $117 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=1184737&PinnedHotelID=1184737&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/30000000/29080000/29079000/29078939/102636c5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Astromundo Reynosa - Free WiFi - Restaurant - Air conditioning - Gym 8.4 Very good 140 reviews CA $70 CA $85 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=29078939&PinnedHotelID=29078939&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2090000/2088500/2088426/6918b086.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn by Hilton Reynosa/Zona Industrial Reynosa - Pool - Breakfast included - Free airport shuttle - Parking included 8.6 Excellent 476 reviews CA $152 CA $169 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=2088426&PinnedHotelID=2088426&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured self parking on site - Onsite parking options include a carport ### Food and drink - Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: MXN 95 for adults and MXN 95 for children - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - 24-hour pool access - Full-service spa - Gym - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Safe at front desk ### Guest services - Housekeeping (daily) ### Business services - 24-hour business center - 3 meeting rooms ### Outdoors - Barbecue grill - Garden - Outdoor entertainment area - Outdoor furniture - Picnic area - Terrace ### Full-service spa - In-room massages - Sauna - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible bathtub - Doorbell and phone notification - Handrails in stairways - Low-height electrical outlets in bathroom - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance ### More - 2 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Hair dryer (on request) - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 50-inch flat-screen TV with premium cable channels ### Food and drink - Griddle - Limited room service ### More - Air conditioning - Desk - Free local calls - Heating - Iron/ironing board on request - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability Late check-out fee: MXN 350 ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 350 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 350.00 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for continental breakfast: approximately MXN 95.00 for adults and MXN 95.00 for children - Pet fee: MXN 350 per pet (varies based on length of stay) plus MXN 350.00 one-time cleaning fee - Service animals are exempt from fees - Late check-out fee: MXN 350 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators 24-hour pool access Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Stay Inn Hotels Hotel Stay Inn Hotels Reynosa Stay Inn Hotels Hotel Reynosa ## Frequently asked questions ### Does Stay Inn Hotels have a pool? ### Is Stay Inn Hotels pet-friendly? ### How much is parking? ### What time is check-in at Stay Inn Hotels? ### What time is check-out at Stay Inn Hotels? ### Where is Stay Inn Hotels located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Stay Inn Hotels Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 8.6 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 94 8 - Good 45 6 - Okay 29 4 - Poor 11 2 - Terrible 11 ## Reviews ### 4/10 Poor #### Julieta Dec 26, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Could improve ##### Julieta Stayed 2 nights in Dec 2025 ### 2/10 Terrible #### abril Dec 21, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Terrible! ##### abril Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Carlos Aug 22, 2025 Liked: Amenities, property conditions & facilities Good service ##### Carlos Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Carlos Aug 1, 2025 Liked: Amenities Good service ##### Carlos Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Gustavo Jul 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A good place to stay. Beautiful place, clean, excellent service and breakfast too. I like it. ##### Gustavo Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Mario Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Mario Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Karyna Jun 18, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! Front desk was nice and checked us in quickly, room was nice and clean. Spent the day in the pool which was very clean as well. Will be back soon! ##### Karyna Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Gustavo Jul 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent facilities, very in line with the price offered, spectacular that they have WhatsApp chat, and not just a landline, that's a plus, difficult to find a hotel in Mexico that has it. ##### Gustavo Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Jose Jul 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great room Great costumer services the staff super friendly the only little problem was that of the sheets had a red stain of what it looked like nail polished but no big deal ##### Jose Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Monserrat Aug 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked ##### Monserrat Stayed 1 night in Jul 2024 ### 10/10 Excellent #### jose Aug 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Better that the pictures ##### jose Stayed 1 night in Aug 2024 ### 8/10 Good #### Cristian Jul 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities It was good ##### Cristian Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Florisol Sep 12, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable. ##### Florisol Stayed 1 night in Sep 2023 ### 4/10 Poor #### Sergio Mar 27, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Parking is horrendous due to event center, their system was not activating room keys which made it very inconvinient to go in and out of the room ,I needed the attendant come and open my door every time I came back. There was no toiletries and towels were paper thin with no floor towel availiable for shower, very noisy place. ##### Sergio Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Danny Aug 14, 2024 Ok ##### Danny Stayed 1 night in Aug 2024 ### 6/10 Okay #### Kasandra May 30, 2023 Disliked: Staff & service We asked for a blanket late at night, and they said there was no staff to provide what we needed ##### Kasandra Stayed 1 night in May 2023 ### 2/10 Terrible #### Carlos Dec 31, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Wasn’t on shape to go to front desk to ask for another room, just arrived and noticed the bad smell from the bathroom/restroom. Just turned on the fan to allow the air to flow. Next morning tried to take a shower but bath was clogged, it became a pool with slippery floor. Was in the rush. I had to take a shower… is amazing they dare to rent a room like this ##### Carlos Stayed 1 night in Dec 2023 ### 6/10 Okay #### Roberto Oct 10, 2023 Liked: Cleanliness, room comfort #### Nice stay but had some stressful issues This hotel's listed Tel# listed on the hotel's website and tel provided by hotels.com did not work. I called from the airport; impossible to contact. I was calling for shuttle pickup. This situation was very stressful. Ended up paying $25 US for taxi. The lockbox in the room did not work; no one at the hotel could fix it. The door lock broke; they moved me to another room. The stay in general was ok. This hotel is next to a small shopping center where the is 4 restaurants and a bar. There is also a gym where if you're a guest, you can use the gym. This was very nice. The service was ok and they have a security guard in the night. All staff was very friendly. If it was not for the "no tel#" issue, this would be a good stay. I was also stressed about the room safe situation; especially no one could fix this. My room did not have a tel so I could not contact the desk. The restaurants and gym next to the hotel makes this a good stay. ##### Roberto Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### Antonio Dec 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación estaba muy limpia y el personal fue muy amable ##### Antonio Stayed 1 night in Dec 2025 ### 4/10 Poor #### Fabián Dec 14, 2025 Liked: Staff & service Disliked: Amenities Toallas muy viejas y dañadas Agua caliente tardaba en salir 10 min No atendieron solicitud para accesar a tv por cable ##### Fabián Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Maria A. Nov 25, 2025 Liked: Amenities Pet friendly, clean rooms and professional staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/f3e2108c-7844-4a27-98f9-5cbb06d48bf7-1764043676448.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria A. Stayed 2 nights in Nov 2025 ### 8/10 Good #### Humberto Nov 24, 2025 La habitación y el personal, todo bien. ##### Humberto Stayed 1 night in Nov 2025 ### 2/10 Terrible #### hector Nov 24, 2025 Disliked: Cleanliness, amenities, property conditions & facilities El personal de recepcion fue amable pero muy Mal color a drenaje en pasillo, pasillo descuidado sucio, habitacion con Mal color, sucia, paredes manchadas, cabecera de cama manchada con labial o Algo rojo, decidimos no quedarnos. honestamente muy desagradable. ##### hector Stayed 1 night in Nov 2025 ### 8/10 Good #### Bertha Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La habitación muy amplia y cómoda. Tenía habitación en segundo piso, tuve q subir con maleta por escalera, se escucha muchísimo el ruido de la avenida toda la noche, y el agua de la regadera sale muy poca y sin presión. La cama cómoda y habitación limpia. ##### Bertha Stayed 1 night in Sep 2025 ### 8/10 Good #### David Oct 5, 2025 Liked: Staff & service, property conditions & facilities Habitación con falta de amenidades (cambio o reposición) ##### David Stayed 2 nights in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Hotel Riu Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Vallarta-All-Inclusive.h1542278.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Hotel Riu Jalisco - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Riu-Jalisco-All-Inclusive.h897912.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Decameron Complex Bucerias, A Trademark All Inclusive](https://www.expedia.ca/Bucerias-Hotels-Grand-Decameron-Complex-Bucerias.h485427.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)