2/5 Poor
Verified traveller
Oct. 15, 2020
We had a reservation made before Covid to attend a friend’s wedding that had to be postponed indefinitely. I got in touch with the hotel to ask for a refund and they refused and said I had to go back to Expedia and deal with them to maybe get a voucher. This felt unfair considering it’s up to the property to decide, and showed a huge lack of empathy given the unprecedented circumstances of a pandemic. Really disappointing customer service which makes me not want to give them a second chance.
Stayed 2 nights in Oct 2020