RHS Garden Harlow Carr Tours and Activities

Value for money hotel. Fixtures and fittings are tired but the bed and bathroom were clean and comfortable. Great value cooked breakfast for £7. Road a bit noisy. We were able to leave our car behind the building for the day which was great. If stairs are an issue/heavy luggage pays to be aware you might have a few flights of steps to climb depending on your room! Staff very helpful and friendly.

The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you actually are communicating with a person you keep getting different people who only stay logged on for short periods and never get to the bottom of the issue. Essentially they stole 100 GBP.

Great views and helpful employees make this a nice hotel so stay at.