Quinta de Tilcoco Vacation Packages

Rooms are nice and clean staff are friendly

I stayed at Icon hotel for five consecutive days during a ski trip to Valle Nevado. The hotel is stunning, comfortable, and very clean. What I loved most was its great location in Santiago. Manquehue Metro Station is about 5-minute walk from the hotel. From there I can ride the Metro line to connect with the pick-up point that heads towards nearby Andes ski centers like Valle Nevado, La Parvati, etc.

Room was excellent. Had a problem at checkout. Major language barrier

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Terrible hospitality and freezing rooms—avoid! Do not stay here if you expect basic hospitality. From the moment I arrived, there was zero welcome or orientation. No one escorted me to my room or explained anything. I was left completely on my own to figure out how to turn on the lights, locate the single hidden electrical outlet, and guess if the wine in the room was actually complimentary or not. The room itself was freezing. The windows are way too thin for the cold weather, there are no heaters, and trying to use the AC as a heater did absolutely nothing. Housekeeping is basically non-existent. They will only show up if you specifically demand it at reception, and even then, they just half-make the bed and take out the trash. Breakfast was just as bad. There is a very short time window, and the staff member managing it just sat there like a scarecrow. He wasn't welcoming, didn't speak English, and didn't even bother to offer coffee or eggs. The buffet was sad, literally the only vegetable available was tomatoes. For what this hotel charges, you expect a premium boutique experience. This was anything but. Save your money and book somewhere else.