Pyg Track Tours and Activities

We did not enjoy our time at the Arthouse Hotel, as we had numerous problems that negatively affected our stay. My family and I stayed in the Chicago room, which had a broken air conditioner and a lack of cold water from any of the taps (even after letting it run for a while). Even more troubling was that the room was directly above the downstairs club, which played loud music until 5am!!! This made it impossible to sleep, and we effectively paid a significant amount of money to lie awake in a hot, uncomfortable, and loud room. The staff tried to address our concerns somewhat, but we couldn't be moved to another room (because the hotel was full). Instead, they provided bottled water and a fan (though more fans were promised but never showed up). This was one of the worst stays at a hotel we have ever encountered, and I would not recommend for a future stay.

Staff were happy to help us move away from the very hot top floor to a cooler room as there is no air conditioning. Rooms are large with plenty of space. Breakfast is cooked to order so very fresh. An excellent stay.

First time we’ve stayed at this hotel. Would definitely recommend and stay there in the future. Lovely hotel and excellent service. Thank you