Title: Tropical Lagoon Resort - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=4889218&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tropical Lagoon Resort Family-friendly hotel on the beach, with 2 outdoor pools ## Photo gallery for Tropical Lagoon Resort ![Suite King Room (East Indian) - Tropical Lagoon Resort (Port Antonio)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/46e9a039.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 outdoor pools, pool umbrellas, sun loungers - Tropical Lagoon Resort (Port Antonio)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/51714c80.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite King Room (East Indian) | View from room - Tropical Lagoon Resort (Port Antonio)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/8aebdf69.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Private beach, white sand, beach towels, beach bar - Tropical Lagoon Resort (Port Antonio)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/94420bcd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room (Star Apple) | View from room - Tropical Lagoon Resort (Port Antonio)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/1d69a7be.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Tropical Lagoon Resort offers a private beach and dual outdoor pools for sun-seekers. Guests can kayak in calm waters or relax on the garden terrace. The property includes a hair salon, concierge services, and complimentary WiFi to enhance the experience. ## Reviews 7.0 Good ## Popular amenities - On private beach - Bar - Room service - Pool - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Dec. 11 - Dec. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 12 - Dec. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=4889218&PinnedHotelID=4889218&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ### View all photos for Deluxe King Room (Plantain) ![Deluxe King Room (Plantain)](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/e7b9dd29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room (Plantain) ### Highlights Balcony or patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer HDTV - 215 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Single Room ![Standard Single Room](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/5f0d5505.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Balcony or patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer HDTV - Sleeps 2 - 1 King Bed ### View all photos for Single Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/0966b4f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Balcony or patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer HDTV - Sleeps 2 - 1 King Bed ### Suite ### Highlights Balcony or patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer HDTV - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Single Room ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/5000000/4890000/4889300/4889218/cb57f376.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Balcony or patio Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Full-sized refrigerator/freezer HDTV - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPort-Antonio-Hotels-Tropical-Lagoon-Resort.h4889218.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPort-Antonio-Hotels-Tropical-Lagoon-Resort.h4889218.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.16836%2C-76.38596&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=y6baUqlr5zjN1OsbEFEPgkXtL-0=) Blue Hole Road, Port Antonio, Portland #### What's nearby - Blue Lagoon \- 1 min walk \- 0.1 km - San San Beach \- 3 min drive \- 1.9 km - Winnifred Beach \- 4 min drive \- 2.3 km - Frenchman's Cove Beach \- 4 min drive \- 2.3 km - Trident Castle \- 8 min drive \- 5.5 km #### Getting around - Norman Manley Intl. Airport (KIN) - 139 min drive #### Restaurants - ‪Roots 21 - ‬15 min drive - ‪juici Patties - ‬16 min drive - ‪KFC - ‬14 min drive - ‪Boston Jerk Center - ‬5 min drive - ‪Soldier Camp Bar & Grill - ‬16 min drive ## About this property ### Tropical Lagoon Resort Family-friendly hotel near Jamaica Beaches At Tropical Lagoon Resort, you can look forward to a beach bar, a terrace, and a garden. This hotel is a great place to bask in the sun with a private beach and kayaking. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a hair salon and dry cleaning/laundry services. Other perks include: - 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and babysitting (surcharge) - Tour/ticket assistance, concierge services, and a front-desk safe - Guest reviews give good marks for the overall condition Room features All guestrooms are individually furnished, and feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas. Extra amenities include: - Bathrooms with free toiletries and hair dryers - HDTVs with premium channels - Balconies or patios, wardrobes/closets, and separate sitting areas ## Similar properties ![Panoramic Room, 1 King Bed, Pool Access, Ocean View | View from room](https://images.trvl-media.com/lodging/20000000/19130000/19125800/19125752/9d2da27f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### All Nations Guesthouse Port Antonio - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 143 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=19125752&PinnedHotelID=19125752&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/600000/597000/596970/ac407da5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jamaica Palace Hotel Port Antonio - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 258 reviews CA $203 CA $226 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=596970&PinnedHotelID=596970&HadPinnedHotel=true®ionId=-1&adults=2) ![Individually decorated, individually furnished, desk, laptop workspace](https://images.trvl-media.com/lodging/47000000/46100000/46092800/46092758/d9b3bbd4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Inn The Town Port Antonio - Parking included - Free WiFi - Air conditioning - Laundry 9.4 Exceptional 50 reviews CA $184 CA $204 total includes taxes & fees Dec 12 - Dec 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=46092758&PinnedHotelID=46092758&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/84000000/83770000/83764300/83764245/1ee143b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jamaica Colors Eco-Retreat Hotel and Spa Rural Hill - On private beach - Pool - Parking included - Free WiFi 8.8 Excellent 21 reviews CA $117 CA $136 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=83764245&PinnedHotelID=83764245&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/5000000/5000000/4999100/4999072/a21ab4e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tim Bamboo Port Antonio - Free WiFi - Restaurant - Air conditioning - Breakfast available 7.2 Good 188 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=4999072&PinnedHotelID=4999072&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/20000000/19470000/19469600/19469586/c141d165.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Moon San Villa at the Blue Lagoon Port Antonio - Parking included - Free WiFi - Air conditioning - Laundry 8.2 Very good 102 reviews CA $87 CA $97 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=19469586&PinnedHotelID=19469586&HadPinnedHotel=true®ionId=-1&adults=2) ![Regional cuisine, pool views ](https://images.trvl-media.com/lodging/7000000/6550000/6545000/6544909/6a991b2f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bay View Eco Resort & Spa Port Antonio - Pool - Spa - Kids pool - Parking included 7.6 Good 94 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=6544909&PinnedHotelID=6544909&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/8000000/7790000/7785100/7785049/7348bca2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Polish Princess Guest House Port Antonio - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 41 reviews CA $141 CA $166 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=7785049&PinnedHotelID=7785049&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/60000/54800/54717/6086312f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Goblin Hill Villas at San San Port Antonio - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 126 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=54717&PinnedHotelID=54717&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/7000000/6630000/6623500/6623482/c6a2767b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pimento Lodge Long Bay - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 38 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=6623482&PinnedHotelID=6623482&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Free self parking on site - RV/bus/truck parking on site ### Food and drink - A bar/lounge - A beach bar - A restaurant ### Things to do - 2 outdoor pools - Children's pool - Kayaking - Rafting ### Family friendly - 2 outdoor pools - Babysitting (surcharge) - Children's pool - In-room full-sized refrigerator/freezer - In-room microwave - Laundry facilities - Soundproofed rooms ### Conveniences - Hair salon - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - Beach towels - Garden - On a private beach - On the waterfront - Pool loungers - Pool umbrellas - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - No elevator ### More - 2 floors - 7 buildings - Built in 2009 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Full-sized refrigerator/freezer - Limited room service - Microwave ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: USD 10 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 9:00 AM - 8:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Service fee: 10 percent We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: USD 250 per vehicle (one-way, maximum occupancy 3) - Late check-out fee: USD 10 (subject to availability) - Laundry fee: USD 10.00 - Service fee: 10 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms ### Property is also known as Tropical Lagoon Tropical Lagoon Port Antonio Tropical Lagoon Resort Tropical Lagoon Resort Port Antonio Tropical Lagoon Resort Jamaica/Port Antonio Tropical Lagoon Resort Hotel Tropical Lagoon Resort Port Antonio Tropical Lagoon Resort Hotel Port Antonio ## Frequently asked questions ### Does Tropical Lagoon Resort have a pool? ### How much does it cost to stay at Tropical Lagoon Resort? ### Is Tropical Lagoon Resort pet-friendly? ### How much is parking? ### What time is check-in at Tropical Lagoon Resort? ### What time is check-out at Tropical Lagoon Resort? ### Does Tropical Lagoon Resort provide a shuttle to the airport? ### Where is Tropical Lagoon Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tropical Lagoon Resort Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.4 Location ### 7.8 Staff & service ### 7.6 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 23 8 - Good 24 6 - Okay 13 4 - Poor 9 2 - Terrible 11 ## Reviews ### 10/10 Excellent #### trevor Feb 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The crew from the entrance all the way down too the blue lagoon beach and bar are truly amazing!! Friendly, polite and always ready to help with absolutely anything a guy could need!! Will be back! ##### trevor Stayed 3 nights in Feb 2025 ### 2/10 Terrible #### Moesha Jul 16, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Terrible stay ##### Moesha Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Alexia Sep 28, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities om this property you have s piece of mind wake up to birds and a beautiful view of the hills ##### Alexia Stayed 3 nights in Sep 2022 ### 2/10 Terrible #### Lamar Jan 3, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Everything ##### Lamar Stayed 2 nights in Dec 2024 ### 2/10 Terrible #### Frank Jan 2, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities I didn't stay at the property I hope i was not charged? ##### Frank Stayed 8 nights in Dec 2024 ### 4/10 Poor #### Christine Nov 5, 2023 Disliked: Staff & service, property conditions & facilities But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side! ##### Christine Stayed 2 nights in Nov 2023 ### 2/10 Terrible #### Keith Peron Jan 19, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities This property should not be sold as is as the maintenance and cleanliness is unacceptable ##### Keith Peron Stayed 1 night in Jan 2025 ### 6/10 Okay #### Shemar Sep 5, 2023 Disliked: Amenities, property conditions & facilities There wasn't any water there at one point, no wifi ##### Shemar Stayed 2 nights in Aug 2023 ### 6/10 Okay #### Donrad Jul 22, 2022 The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit ##### Donrad Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Gabriel Roy Aug 2, 2023 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities we had no electricity for 2 days, no water for almost all the duration of the stay. no wifi at all had to use all my data. the restaurant was completely closed. the place was not like the pictures. pictures dated for a least 10 years ago! the place is in construction and dangerous for children ##### Gabriel Roy Stayed 8 nights in Jul 2023 ### 6/10 Okay #### Camell Nov 28, 2022 Liked: Cleanliness, room comfort #### Nice property The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was. ##### Camell Stayed 4 nights in Nov 2022 ### 8/10 Good #### Miguelle Jun 26, 2022 Liked: Cleanliness Disliked: Property conditions & facilities Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there! ##### Miguelle Stayed 1 night in Jun 2022 ### 4/10 Poor #### Verified traveller Dec 21, 2022 Disliked: Cleanliness, staff & service, room comfort #### Wasnt what we expected We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests. ##### Verified traveller Stayed 3 nights in Dec 2022 ### 4/10 Poor #### jerome Mar 27, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Personnel désinvolte en travaux pas de piscine pas de restauration la route d acces en travaux une horreur ##### jerome Stayed 3 nights in Mar 2022 ### 10/10 Excellent #### Yvonne Feb 28, 2022 Liked: Staff & service, amenities, property conditions & facilities The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”. ##### Yvonne Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### Eliza Feb 21, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability. ##### Eliza Stayed 1 night in Feb 2022 ### 6/10 Okay #### Carlene H. Nov 6, 2021 Liked: Cleanliness, staff & service It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay. ##### Carlene H. Stayed 4 nights in Oct 2021 ### 10/10 Excellent #### Verified traveller Aug 2, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays. ##### Verified traveller Stayed 6 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller Jul 30, 2021 Liked: Cleanliness, staff & service It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended ##### Verified traveller Stayed 1 night in Feb 2021 ### 6/10 Okay #### Verified traveller Jul 20, 2021 Disliked: Amenities, property conditions & facilities Not hot water in the pipe ##### Verified traveller Stayed 1 night in Jul 2021 ### 10/10 Excellent #### Jasmine Jun 26, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort These villas ##### Jasmine Stayed 2 nights in Jun 2021 ### 8/10 Good #### Maura, Harvard, MA Feb 21, 2020 Liked: Staff & service This is a great spot for a quiet getaway. The views are spectacular! The room we had booked was not available upon check in, so they put us in one room for the first night then upgraded us to a beautiful suite for the rest of our stay! Yes, the walk down to the lagoon is a bit steep, but definitely worth the trek. The meals we ate were tasty and made to order. When we go back to Jamaica (whenever that may be) we would definitely stay here again! ##### Maura Stayed 5 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Jan 12, 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Did not meet our expectations The hotel did not really meet our expectations, when comparing to the other 3 hotels we stayed at during our Jamaica trip. We stayed at the hotel for 3 nights. Pros: - Location is good, right next door to blue lagoon and has own beachfront with bar/grill, kayaks, etc. - Also the property area is nice in a steep hill with beautiful views. - Friendly and helpful staff Cons: - The first room (Room name: Banana) we were given had no hot water during the first 2 nights, after this they changed us to another room for the last night - The Banana room was moldy, water even dripping from roof from apartment above - The whole apartment was falling into the canyon below, cracks in floor and the floor was not level - Overall condition not good of our room or the other buildings in the hotel, or pool areas - Breakfast not that versatile - Expensive compared to overall quality ##### Verified traveller Stayed 3 nights in Jan 2020 ### 8/10 Good #### Verified traveller Aug 31, 2019 Liked: Cleanliness, staff & service beautiful scenery and property---------walkway to lagoon too steep and slippery--------great staff------friendly people---very helpful--Ill be back!! ##### Verified traveller Stayed 7 nights in Aug 2019 ### 8/10 Good #### Verified traveller Jul 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The surroundings are impressive and view breathtaking... really wonderful view of the sea and lush vegetation! The property is very well kept and painstakingly clean (including the two swimming pools)! Access to a private beach not for the physically unfit, but well worth the journey down a steep hill).. Meals are good and staff are pleasant and make an effort to address problems (would be nice if there weren't any!). Internet access needs to be improved, ##### Verified traveller Stayed 2 nights in Jul 2019 ## Expedia's Latest Trends ### Hotels > [Jewel Paradise Cove Adult Beach Resort & Spa – All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Jewel-Paradise-Cove-Adult-Beach-Resort-Spa-All-Inclusive.h6430187.Hotel-Information) > > [Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Secrets-St-James-Montego-Bay-Luxury-Adults-Only.h3197063.Hotel-Information) > > [Sandals Royal Caribbean - ALL INCLUSIVE Couples Only](https://www.expedia.ca/Montego-Bay-Hotels-Sandals-Royal-Caribbean-ALL-INCLUSIVE-Couples-Only.h865599.Hotel-Information) > > [Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive](https://www.expedia.ca/Montego-Bay-Hotels-Bahia-Principe-Luxury-Runaway-Bay-Adults-Only-All-Inclusive.h7229415.Hotel-Information) > > [Sandals Ochi - ALL INCLUSIVE Couples Only](https://www.expedia.ca/Montego-Bay-Hotels-Sandals-Ochi-ALL-INCLUSIVE-Couples-Only.h604152.Hotel-Information) > > [Ocean Eden Bay - 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