My sister and I were supposed to spend our entire stay here. (10 nights) When we first got there, we were put in the wrong room. After a verbal tussle with the front desk clerk, showing him we were telling the truth about reservation he tried to justify the situation, making it seem like he did us a favor and put us in a "better room". It still wasn't we'd booked and planned for. We specifically asked for a balcony, and we were put on the ground level floor. We could hear people walking and talking right by the bed, it was sooo uncomfortable! If it hadn't been so late by the time all this was done, we would've left that night. When we woke up the next morning we just wanted out!! It was so difficult to get a refund. At first we were told that we couldn't receive one, then after we called the POLICE the person with the authority to issue the refund was out of the country and was not answering the phone. When he finally did call back, he was extremely rude and argumentative. Such a disaster!! We will never stay here again. Pleasant staff, horrible management.