Find Cheap Hotels in Poolville, TX from CA $83

"Yes"

"We recently stayed at a Best Western in Decatur, and unfortunately the experience was disappointing from start to finish. From the moment we checked in at 10 PM, the front desk clerk made us feel like we were an inconvenience. She had a sarcastic, dismissive attitude instead of being welcoming. The room itself was in decent shape, but when we took a shower, the tub would not drain properly. We reported it to the front desk and were told that “all the tubs are designed that way,” which didn’t make much sense. The biggest issue was breakfast. The hotel advertises breakfast from 6–10 AM, but when we went down at 8 AM, nothing was available—not even coffee. The manager on duty said everything was down. While things happen and we understand that, we were told it would be resolved the next day. The following morning, the same issue occurred. At 6 AM, nothing was ready, and by 6:45 we were told there would be no breakfast again. The only option offered was coffee they had purchased from Circle K across the street. To top it off, when we checked out, there was no one at the front desk for over 30 minutes, so we ended up leaving our key cards on the counter and leaving. Overall, between the poor service, lack of basic amenities, and unfulfilled promises, this stay fell well below expectations."

"Clean room and helpful staff."

"This hotel was in a perfect location and a great place to stay. When we were there, the lobby and some rooms were still under construction from the ice storm in January. The staff was very polite and the room/ bed was nice and perfect for what I needed. The bathrooms need to be updated but it’s just cosmetic. "

"Room was not very clean. Walls and furniture were beat up as of they were in the process of remodeling rooms and bkfst room. Several small cockroachs showed up in the room. Couch was so worn out, could not sit on it comfortably. Mold on tile in bathroom. All amenities were shut down and not open."

"All way well"