Pontevel Vacation Packages

5 staff superb customer service

We loved our stay here. The hotel is located right off the designer shopping district. We had a short walk from the metro( albeit uphill ) to the hotel. We had a spacious suite with a view of the city. Its a leisurely 15m walk to the city center where restaurants and shopping abound. This week-long trip coincided with my wife's birthday The day of her birthday we planned to get a bottle of wine on our walk back to the hotel, but the stores were closed. Imagine our surprise when, upon returning to our room, we found waiting for us champagne on ice, sparkling water, and something under a silver platter, which I declined to tamper with. I called the front desk to inform them of the apparent mistake, only to find out they research which guests will be experiencing a birthday during their stay, and send them a surprise! I now felt safe to uncover the dish (red velvet layer cake) and opened the envelope recognizing my wife's birthday, and thanking us for choosing their hotel. Best stay ever!

Nice breakfast, fine rooms, Eunice with housekeeping is incredibly fast and good at her job! Please reward her appropriately. Driver to and from the airport was excellent. Melissa with reception was professional and did a nice job. The manager of the restuarant/bar is very professional and polite.

Beautiful Hotel, centrally located! The guided tour of the Roman ruins was the highlight of the stay!

Great breakfast, good clean room and friendly staff. About 20 minutes walk into the centre of town